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Inovac¸ão em servic¸os: estado da arte e perspectivas futuras
[Innovation in services: state of the art and future perspectives]

Author

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  • Machado Léo, Ricardo
  • Tello‐Gamarra, Jorge

Abstract

Despite significant advances in research on innovation in services, there are still major challenges in this area. The purpose of this article is to analyse the state-of-the art on innovation in services, and point out some future possibilities. The method used was a bibliographic review. The results indicate that there is a transition taking place, where researchers are no longer trying to explain what innovation is (linked to a school of thought of the subject), but trying to explain how it occurs. Moreover, it is observed that the research trend is the study on innovation in services interconnected with other areas. Apesar dos importantes avanc¸os na pesquisa em inovac¸ão em servic¸os, essa área ainda tem desafios a serem superados. Nesse sentido, o objetivo deste artigo é analisar o estado da arte em inovac¸ão em servic¸os e apontar algumas possibilidades de pesquisas futuras. O método utilizado foi uma revisão bibliográfica. Os resultados indicam que há uma transic¸ão ocorrendo da temática, cujos pesquisadores não estão mais buscando explicar o que é inovac¸ão atrelada a uma escola de pensamento da disciplina, mas tentando explicar como o fenômeno ocorre. Além disso, observa-se que a tendência de pesquisa nessa área é o estudo da inovac¸ão em servic¸os e a sua interligac¸ão com outras áreas.

Suggested Citation

  • Machado Léo, Ricardo & Tello‐Gamarra, Jorge, 2016. "Inovac¸ão em servic¸os: estado da arte e perspectivas futuras [Innovation in services: state of the art and future perspectives]," MPRA Paper 82195, University Library of Munich, Germany, revised 29 Mar 2017.
    • Handle: RePEc:pra:mprapa:82195
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    More about this item

    Keywords

    Innovation; Service Innovation; Literature Review; State-of-the-art; Future Trends;
    All these keywords.

    JEL classification:

    • D49 - Microeconomics - - Market Structure, Pricing, and Design - - - Other
    • L00 - Industrial Organization - - General - - - General
    • L89 - Industrial Organization - - Industry Studies: Services - - - Other
    • Y90 - Miscellaneous Categories - - Other - - - Other

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