Building dynamic service analytics capabilities for the digital marketplace
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DOI: 10.1016/j.jbusres.2020.06.016
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- Mariani, Marcello M. & Machado, Isa & Magrelli, Vittoria & Dwivedi, Yogesh K., 2023. "Artificial intelligence in innovation research: A systematic review, conceptual framework, and future research directions," Technovation, Elsevier, vol. 122(C).
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Keywords
Dynamic service analytics capabilities (DSAC); Service systems; Customer experience; Big data; Research agenda;All these keywords.
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