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Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design

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Cited by:

  1. Fang Wang & Hua Li & Aijun Liu, 2018. "A novel method for determining the key customer requirements and innovation goals in customer collaborative product innovation," Journal of Intelligent Manufacturing, Springer, vol. 29(1), pages 211-225, January.
  2. Meinel, Martin & Eismann, Tobias T. & Baccarella, Christian V. & Fixson, Sebastian K. & Voigt, Kai-Ingo, 2020. "Does applying design thinking result in better new product concepts than a traditional innovation approach? An experimental comparison study," European Management Journal, Elsevier, vol. 38(4), pages 661-671.
  3. Olimpia I. BAN & Ioana T. MESTER, 2014. "Using Kano Two Dimensional Service Quality Classification And Characteristic Analysis From The Perspective Of Hotels' Clients Of Oradea," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 18(18), pages 30-36, December.
  4. Hong-Bin Yan & Van-Nam Huynh & Yoshiteru Nakamori, 2012. "A group nonadditive multiattribute consumer-oriented Kansei evaluation model with an application to traditional crafts," Annals of Operations Research, Springer, vol. 195(1), pages 325-354, May.
  5. Liu, Hui-Chi (Rio) & Jing, Pu-Han (Anderson) & Chiu, Yu-Yin (Joe), 2015. "Investigating wedding quality characteristics: Evidence from Kaohsiung," MPRA Paper 77407, University Library of Munich, Germany, revised 16 Sep 2015.
  6. Zhang, Min & Sun, Lin & Wang, G. Alan & Li, Yuzhuo & He, Shuguang, 2022. "Using neutral sentiment reviews to improve customer requirement identification and product design strategies," International Journal of Production Economics, Elsevier, vol. 254(C).
  7. Hong-Bin Yan & Tieju Ma & Songsak Sriboonchitta & Van-Nam Huynh, 2017. "A stochastic dominance based approach to consumer-oriented Kansei evaluation with multiple priorities," Annals of Operations Research, Springer, vol. 256(2), pages 329-357, September.
  8. Jangwook Kwon & Kyunghwan Lim, 2023. "Using Kano Model to Understand an Effect of Specialization and Perceived Risk on Demand for Services in Marine Tourism," Sustainability, MDPI, vol. 15(14), pages 1-19, July.
  9. Li, Qi & Li, Kai, 2020. "Rice farmers’ demands for productive services: evidence from Chinese farmers," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 23(3), September.
  10. Yongchuan Li & Raja Ariffin Raja Ghazilla & Salwa Hanim Abdul-Rashid, 2022. "QFD-Based Research on Sustainable User Experience Optimization Design of Smart Home Products for the Elderly: A Case Study of Smart Refrigerators," IJERPH, MDPI, vol. 19(21), pages 1-22, October.
  11. Chen, Li-Fei, 2012. "A novel approach to regression analysis for the classification of quality attributes in the Kano model: an empirical test in the food and beverage industry," Omega, Elsevier, vol. 40(5), pages 651-659.
  12. Runliang Dou & Yubo Zhang & Guofang Nan, 2019. "Application of combined Kano model and interactive genetic algorithm for product customization," Journal of Intelligent Manufacturing, Springer, vol. 30(7), pages 2587-2602, October.
  13. Hu, Kai-Chieh & Hsiao, Man-Wei, 2016. "Quality risk assessment model for airline services concerning Taiwanese airlines," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 177-185.
  14. Xin Bao & Tao Zhang & Bart Julien Dewancker & Jiahao He & Siyuan Liu, 2023. "Exploring the Unit Spatial Layout Preference for Urban Multi-Unit Residential Buildings: A Survey in Beijing, China," Sustainability, MDPI, vol. 15(15), pages 1-23, August.
  15. Damjan Vavpotič & Marko Robnik-Šikonja & Tomaž Hovelja, 2020. "Exploring the Relations Between Net Benefits of IT Projects and CIOs’ Perception of Quality of Software Development Disciplines," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(4), pages 347-360, August.
  16. Xiaolun Wang & Xinlin Yao, 2020. "Fueling Pro-Environmental Behaviors with Gamification Design: Identifying Key Elements in Ant Forest with the Kano Model," Sustainability, MDPI, vol. 12(6), pages 1-17, March.
  17. Elina Dace & Agnis Stibe & Lelde Timma, 2020. "A holistic approach to manage environmental quality by using the Kano model and social cognitive theory," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(2), pages 430-443, March.
  18. Chao He & Zhongkai Li & Dengzhuo Liu & Guangyu Zou & Shuai Wang, 2023. "Improving the functional performances for product family by mining online reviews," Journal of Intelligent Manufacturing, Springer, vol. 34(6), pages 2809-2824, August.
  19. Tianxiong Wang & Liu Yang, 2023. "Combining GRA with a Fuzzy QFD Model for the New Product Design and Development of Wickerwork Lamps," Sustainability, MDPI, vol. 15(5), pages 1-21, February.
  20. Anning Wang & Qiang Zhang & Shuangyao Zhao & Xiaonong Lu & Zhanglin Peng, 2020. "A review-driven customer preference measurement model for product improvement: sentiment-based importance–performance analysis," Information Systems and e-Business Management, Springer, vol. 18(1), pages 61-88, March.
  21. Xin Chen & Chengxie Ma & Chengyu Tao, 2022. "Factors Influencing the Sustainability of Stroke Rehabilitation Services in Community: An Analysis Based on Kano Model," Sustainability, MDPI, vol. 14(20), pages 1-16, October.
  22. Annette Wenninger & Daniel Rau & Maximilian Röglinger, 2022. "Improving customer satisfaction in proactive service design," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1399-1418, September.
  23. Mladen Mitrovic, 2017. "Dimensional Structure of Satisfaction with Hotel Services," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 10(1), pages 57-68.
  24. Shuangyao Zhao & Qiang Zhang & Zhanglin Peng & Yu Fan, 2020. "Integrating customer requirements into customized product configuration design based on Kano’s model," Journal of Intelligent Manufacturing, Springer, vol. 31(3), pages 597-613, March.
  25. Sang-Gun Lee & Chang-Gyu Yang & Sin-Bok Lee & Jae-Beom Lee, 2015. "A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage," Service Business, Springer;Pan-Pacific Business Association, vol. 9(3), pages 567-586, September.
  26. Zhuojie Xie & Yuhui Wang & Qingxian Wu, 2018. "Battle damage assessment of surface warship formation based on improved gray relational analysis," The Journal of Defense Modeling and Simulation, , vol. 15(3), pages 269-278, July.
  27. Fan, Zhi-Ping & Feng, Bo & Suo, Wei-Lan, 2009. "A fuzzy linguistic method for evaluating collaboration satisfaction of NPD team using mutual-evaluation information," International Journal of Production Economics, Elsevier, vol. 122(2), pages 547-557, December.
  28. Chih-Hsuan Wang, 2016. "Integrating correspondence analysis with Grey relational model to implement a user-driven STP product strategy for smart glasses," Journal of Intelligent Manufacturing, Springer, vol. 27(5), pages 1007-1016, October.
  29. Ebadi Jokandan , Mohsen & Shahbahrami , Asadollah, 2013. "A Solution for the Allocation of Customers Authentication Methods (The Case of Multimedia Contact Center in Agriculture Bank of Iran)," Journal of Money and Economy, Monetary and Banking Research Institute, Central Bank of the Islamic Republic of Iran, vol. 8(2), pages 103-124, April.
  30. Ali Shaemi Barzoki & Reza Salehzadeh & Sayyed Ahmad Khodaei, 2014. "Identifying Attractive Behaviors of Managers Based on Kano Model in Isfahan Province Gas Company," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 4(1), pages 16-20, January.
  31. Nam, Seungju & Song, Woon-Kyung & Yoon, Heekweon, 2023. "An maintenance, repair, and overhaul (MRO) safety oversight system analysis: A case in Korea," Journal of Air Transport Management, Elsevier, vol. 107(C).
  32. Julia Troll & Ivo Blohm & Jan Marco Leimeister, 2019. "Why Incorporating a Platform-Intermediary can Increase Crowdsourcees’ Engagement," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 61(4), pages 433-450, August.
  33. A. M. M. Sharif Ullah & Jun'ichi Tamaki, 2011. "Analysis of Kano‐model‐based customer needs for product development," Systems Engineering, John Wiley & Sons, vol. 14(2), pages 154-172, June.
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