Improving customer satisfaction in proactive service design
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DOI: 10.1007/s12525-022-00565-9
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Cited by:
- Osadci-Baciu Ana-Maria & Zbuchea Alexandra, 2023. "Beyond the Manuscript: Unraveling Author-Publisher Dynamics," Culture. Society. Economy. Politics, Sciendo, vol. 3(2), pages 62-80, December.
- Rainer Alt, 2022. "Electronic Markets on platform culture," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1019-1031, September.
- Pascal Fechner & Fabian König & Jannik Lockl & Maximilian Röglinger, 2024. "How Artificial Intelligence Challenges Tailorable Technology Design," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 66(3), pages 357-376, June.
- Goutier, Marc & Diebel, Christopher & Adam, Martin & Benlian, Alexander, 2024. "Proactive and Reactive Help from Intelligent Agents in Identity-Relevant Tasks," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 142985, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
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More about this item
Keywords
Customer satisfaction; Kano model; Proactive services; Personality traits; Service design;All these keywords.
JEL classification:
- M30 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - General
- O30 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - General
- L80 - Industrial Organization - - Industry Studies: Services - - - General
- L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
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