A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage
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DOI: 10.1007/s11628-014-0240-3
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- Damjan Vavpotič & Marko Robnik-Šikonja & Tomaž Hovelja, 2020. "Exploring the Relations Between Net Benefits of IT Projects and CIOs’ Perception of Quality of Software Development Disciplines," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(4), pages 347-360, August.
- Ilisa Fajriyati & Adi Zakaria Afiff & Gita Gayatri & Sri Rahayu Hijrah Hati, 2022. "Attributes Influencing Overall Tourist Satisfaction and Its Consequences for Muslim-Majority Destination," SAGE Open, , vol. 12(1), pages 21582440211, January.
- Shin, Sunkyung & Park, Jooyeun, 2021. "Factors affecting users' satisfaction and dissatisfaction of OTT services in South Korea," Telecommunications Policy, Elsevier, vol. 45(9).
- Li-Chun Hsu, 2018. "Investigating Effect of Service Encounter, Value, and Satisfaction on Word of Mouth: An Outpatient Service Context," IJERPH, MDPI, vol. 15(1), pages 1-15, January.
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Keywords
ICT market; Satisfaction; Dissatisfaction; Web portal preference; Two-factor theory; Kano model;All these keywords.
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