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Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design

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  • Chen, Chun-Chih
  • Chuang, Ming-Chuen

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  • Chen, Chun-Chih & Chuang, Ming-Chuen, 2008. "Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design," International Journal of Production Economics, Elsevier, vol. 114(2), pages 667-681, August.
    • Handle: RePEc:eee:proeco:v:114:y:2008:i:2:p:667-681
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    References listed on IDEAS

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    1. Lai, Hsin-Hsi & Lin, Yang-Cheng & Yeh, Chung-Hsing & Wei, Chien-Hung, 2006. "User-oriented design for the optimal combination on product design," International Journal of Production Economics, Elsevier, vol. 100(2), pages 253-267, April.
    2. Fynes, Brian & De Burca, Sean, 2005. "The effects of design quality on quality performance," International Journal of Production Economics, Elsevier, vol. 96(1), pages 1-14, April.
    3. Chen, Chen-Tung & Lin, Ching-Torng & Huang, Sue-Fn, 2006. "A fuzzy approach for supplier evaluation and selection in supply chain management," International Journal of Production Economics, Elsevier, vol. 102(2), pages 289-301, August.
    4. Conklin, Michael & Powaga, Ken & Lipovetsky, Stan, 2004. "Customer satisfaction analysis: Identification of key drivers," European Journal of Operational Research, Elsevier, vol. 154(3), pages 819-827, May.
    5. Dimova, L. & Sevastianov, P. & Sevastianov, D., 2006. "MCDM in a fuzzy setting: Investment projects assessment application," International Journal of Production Economics, Elsevier, vol. 100(1), pages 10-29, March.
    6. Huiskonen, Janne & Pirttila, Timo, 1998. "Sharpening logistics customer service strategy planning by applying Kano's quality element classification," International Journal of Production Economics, Elsevier, vol. 56(1), pages 253-260, September.
    7. Bottani, Eleonora & Rizzi, Antonio, 2008. "An adapted multi-criteria approach to suppliers and products selection--An application oriented to lead-time reduction," International Journal of Production Economics, Elsevier, vol. 111(2), pages 763-781, February.
    8. Nearchou, Andreas C., 2006. "Meta-heuristics from nature for the loop layout design problem," International Journal of Production Economics, Elsevier, vol. 101(2), pages 312-328, June.
    9. Feng, Cheng-Min & Wang, Rong-Tsu, 2000. "Performance evaluation for airlines including the consideration of financial ratios," Journal of Air Transport Management, Elsevier, vol. 6(3), pages 133-142.
    10. Korpela, Jukka & Lehmusvaara, Antti & Nisonen, Jukka, 2007. "Warehouse operator selection by combining AHP and DEA methodologies," International Journal of Production Economics, Elsevier, vol. 108(1-2), pages 135-142, July.
    11. Cabrera-Rios, Mauricio & Mount-Campbell, Clark A. & Irani, Shahrukh A., 2002. "An approach to the design of a manufacturing cell under economic considerations," International Journal of Production Economics, Elsevier, vol. 78(3), pages 223-237, August.
    12. Partovi, Fariborz Y., 2007. "An analytical model of process choice in the chemical industry," International Journal of Production Economics, Elsevier, vol. 105(1), pages 213-227, January.
    13. Wang, Ling & Chu, Jian & Wu, Jun, 2007. "Selection of optimum maintenance strategies based on a fuzzy analytic hierarchy process," International Journal of Production Economics, Elsevier, vol. 107(1), pages 151-163, May.
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