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Assessing tourist behavioral intentions through perceived service quality and customer satisfaction

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  1. Taghreed Abu-Salim & Okey Peter Onyia & Tina Harrison & Valerie Lindsay, 2017. "Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 22(4), pages 173-186, December.
  2. Beata Gavurova & Jaroslav Belas & Katarina Zvarikova & Martin Rigelsky & Viera Ivankova, 2021. "The Effect of Education and R&D on Tourism Spending in OECD Countries: An Empirical Study," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 23(58), pages 806-806, August.
  3. Muhammad Salman Azhar & Ismail Bin Lebai Othman & Norzieiriani bt. Ahmad, 2018. "Investigating Customer Satisfaction of Airline Passengers in Aviation Sector of Pakistan," Pakistan Journal of Humanities and Social Sciences, International Research Alliance for Sustainable Development (iRASD), vol. 6(4), pages :561-581, December.
  4. Guo, Lin & Xiao, Jing Jian & Tang, Chuanyi, 2009. "Understanding the psychological process underlying customer satisfaction and retention in a relational service," Journal of Business Research, Elsevier, vol. 62(11), pages 1152-1159, November.
  5. Aihie Osarenkhoe & Mabel Birungi Komunda & Jotham Mbiito Byarugaba, 2017. "Service Quality as a Mediator of Customer Complaint Behaviour and Customer Loyalty," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 197-208.
  6. Ying Teng & Zhenzhong Ma & Lei Jing, 2021. "Explore the World Responsibly: The Antecedents of Ethical Tourism Behaviors in China," Sustainability, MDPI, vol. 13(9), pages 1-17, April.
  7. Suzana Markovic & Sanja Raspor & Jelena Komšic, 2012. "Service Quality Measurement in Croatian Wellness Tourism: An Application of the SERVQUAL Scale," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 5(1), pages 47-58.
  8. Simona-Mihaela TRIF, 2012. "Antecedents and consequences of relationship quality. A case study of banking sector in Romania," Timisoara Journal of Economics, West University of Timisoara, Romania, Faculty of Economics and Business Administration, vol. 5(18), pages 253-271.
  9. Quintal, Vanessa Ann & Thomas, Ben & Phau, Ian, 2015. "Incorporating the winescape into the theory of planned behaviour: Examining ‘new world’ wineries," Tourism Management, Elsevier, vol. 46(C), pages 596-609.
  10. Kevin R. Caskey, 2011. "When Should a Ski Resort Make Snow?," Tourism Economics, , vol. 17(6), pages 1219-1234, December.
  11. Rosa Anaya-Aguilar & German Gemar & Carmen Anaya-Aguilar, 2021. "Factors Associated with Spa Tourists’ Satisfaction," Mathematics, MDPI, vol. 9(4), pages 1-14, February.
  12. Elias-Almeida Anabela & Miranda Francisco Javier & Almeida Paulo, 2016. "Customer delight: perception of hotel spa consumers," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 7(1), pages 13-20, May.
  13. Kos Koklic, Mateja & Kukar-Kinney, Monika & Vegelj, Spela, 2017. "An investigation of customer satisfaction with low-cost and full-service airline companies," Journal of Business Research, Elsevier, vol. 80(C), pages 188-196.
  14. Salman Majeed & Zhimin Zhou & Haywantee Ramkissoon, 2020. "Beauty and Elegance: Value Co-Creation in Cosmetic Surgery Tourism," SAGE Open, , vol. 10(2), pages 21582440209, June.
  15. Prajitmutita, Lyn Manassannan & Perényi, à ron & Prentice, Catherine, 2016. "Quality, Value? – Insights into Medical Tourists’ Attitudes and Behaviors," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 207-216.
  16. Hao, Jin-Xing & Yu, Yan & Law, Rob & Fong, Davis Ka Chio, 2015. "A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites," Tourism Management, Elsevier, vol. 48(C), pages 231-241.
  17. Muhammad Salman Azhar & Ismail Bin Lebai Othman & Norzieiriani Ahmad, 2018. "A Conceptual Framework on Customer Satisfaction: The Mediating Role of Corporate Image," Global Social Sciences Review, Humanity Only, vol. 3(4), pages 254-272, December.
  18. Carmen Berne-Manero & Maria Gómez-Campillo & Mercedes Marzo-Navarro & Marta Pedraja-Iglesias, 2018. "Reviewing the Online Tourism Value Chain," Administrative Sciences, MDPI, vol. 8(3), pages 1-18, August.
  19. Md. Sahabuddin & Qingmei Tan & Imran Hossain & Md. Shariful Alam & Md. Nekmahmud, 2021. "Tourist Environmentally Responsible Behavior and Satisfaction; Study on the World’s Longest Natural Sea Beach, Cox’s Bazar, Bangladesh," Sustainability, MDPI, vol. 13(16), pages 1-19, August.
  20. The Ninh Nguyen & Hoang Long Nguyen & Tuan Khanh Cao & Thi Thu Hoai Phan, 2016. "The Influence of Service Quality on Customer Loyalty Intentions: A Study in the Vietnam Retail Sector," Asian Social Science, Canadian Center of Science and Education, vol. 12(2), pages 112-112, February.
  21. Zhiqiang Hou & Lena Jingen Liang & Bo Meng & HwanSuk Chris Choi, 2021. "The Role of Perceived Quality on High-Speed Railway Tourists’ Behavioral Intention: An Application of the Extended Theory of Planned Behavior," Sustainability, MDPI, vol. 13(22), pages 1-15, November.
  22. Dana Boșcor & Codruța Adina Băltescu, 2016. "The Assessment of Restaurants’ Authenticity from the Perspective of Young Population," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 302-305, February.
  23. Hough, Gary & Hassanien, Ahmed, 2010. "Transport choice behaviour of Chinese and Australian tourists in Scotland," Research in Transportation Economics, Elsevier, vol. 26(1), pages 54-65.
  24. Low, Wen-Shinn & Lee, Jeng-Da & Cheng, Soo-May, 2013. "The link between customer satisfaction and price sensitivity: An investigation of retailing industry in Taiwan," Journal of Retailing and Consumer Services, Elsevier, vol. 20(1), pages 1-10.
  25. Yingxue Xia & Hong-Youl Ha, 2021. "Does Customer Orientation Matter? Direct and Indirect Effects in a Service Quality-Sustainable Restaurant Satisfaction Framework in China," Sustainability, MDPI, vol. 13(3), pages 1-16, January.
  26. William Jen & Rungting Tu & Tim Lu, 2011. "Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers," Transportation, Springer, vol. 38(2), pages 321-342, March.
  27. Phuoc-Thien Nguyen & Ying-Kai Liao, 2018. "A Qualitative Investigation of Antecedents, Mediators, Moderators, and Outcomes of Brand Equity," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 676-692:5.
  28. Mehrbakhsh Nilashi & Abbas Mardani & Huchang Liao & Hossein Ahmadi & Azizah Abdul Manaf & Wafa Almukadi, 2019. "A Hybrid Method with TOPSIS and Machine Learning Techniques for Sustainable Development of Green Hotels Considering Online Reviews," Sustainability, MDPI, vol. 11(21), pages 1-21, October.
  29. repec:arp:tjssrr:2019:p:965-981 is not listed on IDEAS
  30. Zeynep Filiz, 2010. "Service quality of travel agents in Turkey," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(4), pages 793-805, June.
  31. Cheng Chia-Hsin, 2020. "The Satisfaction Study of People with Disabilities Regarding the Restaurant with Barrier-Free Environment in Taiwan Tourism Area," International Business Research, Canadian Center of Science and Education, vol. 13(4), pages 1-1, April.
  32. Antonino Mario Oliveri & Gabriella Polizzi & Anna Maria Parroco, 2019. "Measuring Tourist Satisfaction Through a Dual Approach: The 4Q Methodology," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 146(1), pages 361-382, November.
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