IDEAS home Printed from https://ideas.repec.org/a/spr/qualqt/v44y2010i4p793-805.html
   My bibliography  Save this article

Service quality of travel agents in Turkey

Author

Listed:
  • Zeynep Filiz

Abstract

No abstract is available for this item.

Suggested Citation

  • Zeynep Filiz, 2010. "Service quality of travel agents in Turkey," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(4), pages 793-805, June.
    • Handle: RePEc:spr:qualqt:v:44:y:2010:i:4:p:793-805
    DOI: 10.1007/s11135-009-9233-z
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s11135-009-9233-z
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11135-009-9233-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Koerner, Melissa M., 2000. "The Conceptual Domain of Service Quality for Inpatient Nursing Services," Journal of Business Research, Elsevier, vol. 48(3), pages 267-283, June.
    2. Bob Thompson, 2008. "Liveability," ERES eres2008_275, European Real Estate Society (ERES).
    3. Kassim, Norizan Mohd & Bojei, Jamil, 2002. "Service quality: gaps in the Malaysian telemarketing industry," Journal of Business Research, Elsevier, vol. 55(10), pages 845-852, October.
    4. Gonzalez, Maria Elisa Alen & Comesana, Lorenzo Rodriguez & Brea, Jose Antonio Fraiz, 2007. "Assessing tourist behavioral intentions through perceived service quality and customer satisfaction," Journal of Business Research, Elsevier, vol. 60(2), pages 153-160, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yu-I Lee & Ching-Hsun Chang & Yu-Shan Chen, 2013. "The influence of novelty, flexibility, and synergy of package tours on tourist satisfaction: an analysis of structural equation modeling (SEM)," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 1869-1882, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ding, David Xin & Hu, Paul Jen-Hwa & Sheng, Olivia R. Liu, 2011. "e-SELFQUAL: A scale for measuring online self-service quality," Journal of Business Research, Elsevier, vol. 64(5), pages 508-515, May.
    2. repec:arp:tjssrr:2019:p:965-981 is not listed on IDEAS
    3. Suzana Markovic & Sanja Raspor & Jelena Komšic, 2012. "Service Quality Measurement in Croatian Wellness Tourism: An Application of the SERVQUAL Scale," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 5(1), pages 47-58.
    4. Mark B. Taylor, 2021. "Counter Corporate Litigation: Remedy, Regulation, and Repression in the Struggle for a Just Transition," Sustainability, MDPI, vol. 13(19), pages 1-24, September.
    5. Simona-Mihaela TRIF, 2012. "Antecedents and consequences of relationship quality. A case study of banking sector in Romania," Timisoara Journal of Economics, West University of Timisoara, Romania, Faculty of Economics and Business Administration, vol. 5(18), pages 253-271.
    6. Carmen Berne-Manero & Maria Gómez-Campillo & Mercedes Marzo-Navarro & Marta Pedraja-Iglesias, 2018. "Reviewing the Online Tourism Value Chain," Administrative Sciences, MDPI, vol. 8(3), pages 1-18, August.
    7. Ahmet Kara, 2013. "A low quality–high cost–low satisfaction trap in public health care: a model and an efficiency-quality-welfare improving stochastic resolution," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 2081-2093, June.
    8. Muhammad Salman Azhar & Ismail Bin Lebai Othman & Norzieiriani bt. Ahmad, 2018. "Investigating Customer Satisfaction of Airline Passengers in Aviation Sector of Pakistan," Pakistan Journal of Humanities and Social Sciences, International Research Alliance for Sustainable Development (iRASD), vol. 6(4), pages :561-581, December.
    9. David F. Holland & Amanda Kraha & Linda R. Zientek & Kim Nimon & Julia A. Fulmore & Ursula Y. Johnson & Hector F. Ponce & Mariya Gavrilova Aguilar & Robin K. Henson, 2018. "Reliability Generalization of the Motivated Strategies for Learning Questionnaire: A Meta-Analytic View of Reliability Estimates," SAGE Open, , vol. 8(3), pages 21582440188, September.
    10. Joseph A. McCAHERY & Erik P.M. VERMEULEN & HISATAKE Masato & SAITO Jun, 2007. "Traditional and Innovative Approaches to Legal Reform: 'The New Company Law'," Discussion papers 07033, Research Institute of Economy, Trade and Industry (RIETI).
    11. Ryan K. Jacobson & Chockalingam Viswesvaran, 2017. "A Reliability Generalization Study of the Political Skill Inventory," SAGE Open, , vol. 7(2), pages 21582440177, May.
    12. Chia-Liang Lin & Jwu-Jenq Chen & Yu-Yu Ma, 2023. "Ranking of Service Quality Solution for Blended Design Teaching Using Fuzzy ANP and TOPSIS in the Post-COVID-19 Era," Mathematics, MDPI, vol. 11(5), pages 1-28, March.
    13. Yingxue Xia & Hong-Youl Ha, 2021. "Does Customer Orientation Matter? Direct and Indirect Effects in a Service Quality-Sustainable Restaurant Satisfaction Framework in China," Sustainability, MDPI, vol. 13(3), pages 1-16, January.
    14. William Jen & Rungting Tu & Tim Lu, 2011. "Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers," Transportation, Springer, vol. 38(2), pages 321-342, March.
    15. Antonino Mario Oliveri & Gabriella Polizzi & Anna Maria Parroco, 2019. "Measuring Tourist Satisfaction Through a Dual Approach: The 4Q Methodology," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 146(1), pages 361-382, November.
    16. Kojo Kakra Twum & Andrews Agya Yalley & Gloria Kakrabah-Quarshie Agyapong & Daniel Ofori, 2021. "The influence of Public University library service quality and library Brand image on user loyalty," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 18(2), pages 207-227, June.
    17. Colleen E. Phillips & Chelsi King & Trisha M. Kivisalu & Siobhan K. O’Toole, 2016. "A Reliability Generalization of the Suinn-Lew Asian Self-Identity Acculturation Scale," SAGE Open, , vol. 6(3), pages 21582440166, August.
    18. Ying Teng & Zhenzhong Ma & Lei Jing, 2021. "Explore the World Responsibly: The Antecedents of Ethical Tourism Behaviors in China," Sustainability, MDPI, vol. 13(9), pages 1-17, April.
    19. Stel, Nora & Naudé, Wim, 2016. "Business in Genocide: Understanding and Avoiding Complicity," IZA Discussion Papers 9743, Institute of Labor Economics (IZA).
    20. Junxi Zhu & Chia-Liang Lin, 2024. "Research on Service Quality for China’s Ceramic Product Design Industry," Mathematics, MDPI, vol. 12(18), pages 1-27, September.
    21. Aihie Osarenkhoe & Mabel Birungi Komunda & Jotham Mbiito Byarugaba, 2017. "Service Quality as a Mediator of Customer Complaint Behaviour and Customer Loyalty," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 197-208.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:qualqt:v:44:y:2010:i:4:p:793-805. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.