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Service quality of travel agents in Turkey

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  • Zeynep Filiz

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Suggested Citation

  • Zeynep Filiz, 2010. "Service quality of travel agents in Turkey," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(4), pages 793-805, June.
    • Handle: RePEc:spr:qualqt:v:44:y:2010:i:4:p:793-805
    DOI: 10.1007/s11135-009-9233-z
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    References listed on IDEAS

    as
    1. Koerner, Melissa M., 2000. "The Conceptual Domain of Service Quality for Inpatient Nursing Services," Journal of Business Research, Elsevier, vol. 48(3), pages 267-283, June.
    2. Kassim, Norizan Mohd & Bojei, Jamil, 2002. "Service quality: gaps in the Malaysian telemarketing industry," Journal of Business Research, Elsevier, vol. 55(10), pages 845-852, October.
    3. Bob Thompson, 2008. "Liveability," ERES eres2008_275, European Real Estate Society (ERES).
    4. Gonzalez, Maria Elisa Alen & Comesana, Lorenzo Rodriguez & Brea, Jose Antonio Fraiz, 2007. "Assessing tourist behavioral intentions through perceived service quality and customer satisfaction," Journal of Business Research, Elsevier, vol. 60(2), pages 153-160, February.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Yu-I Lee & Ching-Hsun Chang & Yu-Shan Chen, 2013. "The influence of novelty, flexibility, and synergy of package tours on tourist satisfaction: an analysis of structural equation modeling (SEM)," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 1869-1882, June.

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