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Assessing tourist behavioral intentions through perceived service quality and customer satisfaction

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  • Gonzalez, Maria Elisa Alen
  • Comesana, Lorenzo Rodriguez
  • Brea, Jose Antonio Fraiz

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  • Gonzalez, Maria Elisa Alen & Comesana, Lorenzo Rodriguez & Brea, Jose Antonio Fraiz, 2007. "Assessing tourist behavioral intentions through perceived service quality and customer satisfaction," Journal of Business Research, Elsevier, vol. 60(2), pages 153-160, February.
    • Handle: RePEc:eee:jbrese:v:60:y:2007:i:2:p:153-160
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    References listed on IDEAS

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    1. Bolton, Ruth N & Drew, James H, 1991. "A Multistage Model of Customers' Assessments of Service Quality and Value," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 17(4), pages 375-384, March.
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