Framing perceived service quality and related constructs : A multilevel approach
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- Oliver, Richard L & Swan, John E, 1989. "Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 16(3), pages 372-383, December.
- Andreasen, Alan R, 1984. "Life Status Changes and Changes in Consumer Preferences and Satisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 11(3), pages 784-794, December.
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