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Framing perceived service quality and related constructs : A multilevel approach

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  • Roest, H.C.A.

    (Tilburg University, School of Economics and Management)

  • Koelemeijer, K.

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  • Roest, H.C.A. & Koelemeijer, K., 1993. "Framing perceived service quality and related constructs : A multilevel approach," Other publications TiSEM feeae6c2-9666-45e3-95c3-3, Tilburg University, School of Economics and Management.
    • Handle: RePEc:tiu:tiutis:feeae6c2-9666-45e3-95c3-381c2241aee0
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    References listed on IDEAS

    as
    1. Oliver, Richard L & Swan, John E, 1989. "Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 16(3), pages 372-383, December.
    2. Andreasen, Alan R, 1984. "Life Status Changes and Changes in Consumer Preferences and Satisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 11(3), pages 784-794, December.
    3. Bolton, Ruth N & Drew, James H, 1991. "A Multistage Model of Customers' Assessments of Service Quality and Value," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 17(4), pages 375-384, March.
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