Optimizing the stake holder’s perspective on enhancing the service quality in health care
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References listed on IDEAS
- Edward Kelley & Jeremy Hurst, 2006. "Health Care Quality Indicators Project: Conceptual Framework Paper," OECD Health Working Papers 23, OECD Publishing.
- Koerner, Melissa M., 2000. "The Conceptual Domain of Service Quality for Inpatient Nursing Services," Journal of Business Research, Elsevier, vol. 48(3), pages 267-283, June.
- Lee, Hanjoon & Delene, Linda M. & Bunda, Mary Anne & Kim, Chankon, 2000. "Methods of Measuring Health-Care Service Quality," Journal of Business Research, Elsevier, vol. 48(3), pages 233-246, June.
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More about this item
Keywords
Service quality; Healthcare; Optimization; India;All these keywords.
JEL classification:
- M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
- I1 - Health, Education, and Welfare - - Health
NEP fields
This paper has been announced in the following NEP Reports:- NEP-IAS-2011-01-23 (Insurance Economics)
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