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Methods of Measuring Health-Care Service Quality

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  • Lee, Hanjoon
  • Delene, Linda M.
  • Bunda, Mary Anne
  • Kim, Chankon

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  • Lee, Hanjoon & Delene, Linda M. & Bunda, Mary Anne & Kim, Chankon, 2000. "Methods of Measuring Health-Care Service Quality," Journal of Business Research, Elsevier, vol. 48(3), pages 233-246, June.
    • Handle: RePEc:eee:jbrese:v:48:y:2000:i:3:p:233-246
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    References listed on IDEAS

    as
    1. Berry, Leonard L. & Zeithaml, Valarie A. & Parasuraman, A., 1985. "Quality counts in services, too," Business Horizons, Elsevier, vol. 28(3), pages 44-52.
    2. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
    3. Otto Driel, 1978. "On various causes of improper solutions in maximum likelihood factor analysis," Psychometrika, Springer;The Psychometric Society, vol. 43(2), pages 225-243, June.
    4. Babakus, Emin & Boller, Gregory W., 1992. "An empirical assessment of the SERVQUAL scale," Journal of Business Research, Elsevier, vol. 24(3), pages 253-268, May.
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    Citations

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    Cited by:

    1. Pääkkönen, Jenni & Seppälä, Timo, 2012. "Dimensions of health care system quality in Finland," Working Papers 31, VATT Institute for Economic Research.
    2. Nakkeeran, Senthil kumar & G, Thiagarajan, 2010. "Optimizing the stake holder’s perspective on enhancing the service quality in health care," MPRA Paper 28057, University Library of Munich, Germany, revised 01 Nov 2010.
    3. Tuzkaya, Gülfem & Sennaroglu, Bahar & Kalender, Zeynep Tuğçe & Mutlu, Meltem, 2019. "Hospital service quality evaluation with IVIF-PROMETHEE and a case study," Socio-Economic Planning Sciences, Elsevier, vol. 68(C).
    4. Valesca Y. Tobias & Marianne Woerkom & Maria Christina Meyers & Piety Runhaar & Arnold B. Bakker, 2023. "Thriving on Strengths: Effects of a Strengths Intervention for Younger and Older Teachers," Journal of Happiness Studies, Springer, vol. 24(3), pages 1121-1144, March.
    5. A Mukherjee & P Nath & M Pal, 2003. "Resource, service quality and performance triad: a framework for measuring efficiency of banking services," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 54(7), pages 723-735, July.
    6. Choi, Kui-Son & Cho, Woo-Hyun & Lee, Sunhee & Lee, Hanjoon & Kim, Chankon, 2004. "The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: A South Korean study," Journal of Business Research, Elsevier, vol. 57(8), pages 913-921, August.
    7. Ahmet Kara, 2013. "A low quality–high cost–low satisfaction trap in public health care: a model and an efficiency-quality-welfare improving stochastic resolution," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 2081-2093, June.
    8. Pemer, Frida & Skjølsvik, Tale, 2019. "The cues that matter: Screening for quality signals in the ex ante phase of buying professional services," Journal of Business Research, Elsevier, vol. 98(C), pages 352-365.
    9. Mohammed Al Awadh, 2022. "Utilizing Multi-Criteria Decision Making to Evaluate the Quality of Healthcare Services," Sustainability, MDPI, vol. 14(19), pages 1-21, October.
    10. Muhammad Fiaz & Amir Ikram & Asad Ilyas, 2018. "Enterprise Resource Planning Systems: Digitization of Healthcare Service Quality," Administrative Sciences, MDPI, vol. 8(3), pages 1-12, July.

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