IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i21p12243-d673293.html
   My bibliography  Save this article

Influence of Interpersonal Processes on the Performance of Primary Health Care Organizations

Author

Listed:
  • Duško Čučković

    (Faculty of Technical Sciences, University of Novi Sad, 21000 Novi Sad, Serbia)

  • Ilija Ćosić

    (Faculty of Technical Sciences, University of Novi Sad, 21000 Novi Sad, Serbia)

  • Milan Delić

    (Faculty of Technical Sciences, University of Novi Sad, 21000 Novi Sad, Serbia)

  • Miroslav Miškić

    (Faculty of Technical Sciences, University of Novi Sad, 21000 Novi Sad, Serbia)

  • Slavica Ranisavljev Kovačev

    (Faculty of Philosophy, University of Novi Sad, 21000 Novi Sad, Serbia)

Abstract

Processes in the health sector include diagnostics, treatment, rehabilitation, prevention, education of patients, and all other interactions between qualified medical personnel and patients. Interpersonal processes pertain to the psychosocial aspect of said activities and include variables that describe communication, continuity, patient awareness, and the degree of patient involvement and influence the performance of health institutions in primary health care (PHC). The dimensions of importance for researching the influence of indicators of interpersonal processes on the performance of PHC organizations were identified, taking into account the underlying theory and specifics and characteristics of PHC. This paper studies the influence that patient-centeredness, as a dominant dimension that encompasses interpersonal processes, has on effectiveness, i.e., outcomes presented through health-related quality of life (HRQOL). Data on the factors of importance for this research subject were collected in the Republic of Serbia, while data analysis was carried out using partial least squares structural equation modeling (PLS-SEM). The research results show a complex relationship between indicators of interpersonal processes, highlight the importance of this group of processes for increasing the effectiveness of PHC organizations, and demonstrate the influence of interpersonal processes on the performance of PHC organizations.

Suggested Citation

  • Duško Čučković & Ilija Ćosić & Milan Delić & Miroslav Miškić & Slavica Ranisavljev Kovačev, 2021. "Influence of Interpersonal Processes on the Performance of Primary Health Care Organizations," Sustainability, MDPI, vol. 13(21), pages 1-12, November.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:21:p:12243-:d:673293
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/21/12243/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/21/12243/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Carla Alexandra da Encarnação Filipe Amado & Olena Kalinichenko & Sérgio Pereira dos Santos, 2013. "Performance Assessment in Primary Health Care: A Systematic Literature Review," CEFAGE-UE Working Papers 2013_03, University of Evora, CEFAGE-UE (Portugal).
    2. Soeren Mattke & Edward Kelley & Peter Scherer & Jeremy Hurst & Maria Luisa Gil Lapetra & HCQI Expert Group Members, 2006. "Health Care Quality Indicators Project: Initial Indicators Report," OECD Health Working Papers 22, OECD Publishing.
    3. Mike Bourne, Andy Neely, John Mills, Ken Platts, 2003. "Implementing performance measurement systems: a literature review," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 5(1), pages 1-24.
    4. Edward Kelley & Jeremy Hurst, 2006. "Health Care Quality Indicators Project: Conceptual Framework Paper," OECD Health Working Papers 23, OECD Publishing.
    5. Campbell, S. M. & Roland, M. O. & Buetow, S. A., 2000. "Defining quality of care," Social Science & Medicine, Elsevier, vol. 51(11), pages 1611-1625, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Schwartz, Robert & Deber, Raisa, 2016. "The performance measurement–management divide in public health," Health Policy, Elsevier, vol. 120(3), pages 273-280.
    2. Boroch, Wilfried, 2018. "Dimensionen allgemeiner Gesundheitspolitik: Eine modifizierte Anordnung nach Kriterien der engen, weiten und praxisbezogenen Anwendung," ifgs Schriftenreihe, FOM Hochschule für Oekonomie & Management, ifgs Institut für Gesundheit & Soziales, volume 11, number 11 edited by FOM Hochschule für Oekonomie & Management, ifgs Institut für Gesundheit & Soziales.
    3. Milena Vainieri & Francesca Ferrè & Stefania Manetti, 2021. "An Integrated Framework to Measure the Performance of Inter-Organizational Programme on Health Technology Assessment," Sustainability, MDPI, vol. 13(7), pages 1-17, March.
    4. Stöver, Jana & Vöpel, Henning & Manouguian, Maral-Sonja & Verheyen, Frank, 2010. "Qualität und Effizienz der Gesundheitsversorgung im internationalen Vergleich," HWWI Policy Papers 55, Hamburg Institute of International Economics (HWWI).
    5. Madalina Ecaterina Popescu & Eva Militaru & Amalia Cristescu & Maria Denisa Vasilescu & Monica Mihaela Maer Matei, 2018. "Investigating Health Systems in the European Union: Outcomes and Fiscal Sustainability," Sustainability, MDPI, vol. 10(9), pages 1-28, September.
    6. Zeynep Or & Laure Com-Ruelle, 2008. "La qualité des soins en France : comment la mesurer pour l'améliorer ?," Working Papers DT19, IRDES institut for research and information in health economics, revised Dec 2008.
    7. Mariola Zalewska, 2015. "Limitations of the set of public health indicators monitored in the context of sustainable development (Ograniczenia wskaznikow zdrowia publicznego monitorowanych w kontekscie zrownowazonego rozwoju )," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 13(53), pages 247-260.
    8. Greß, Stefan & Maas, Stephanie & Wasem, Jürgen, 2008. "Effektivitäts-, Effizienz- und Qualitätsreserven im deutschen Gesundheitssystem," Arbeitspapiere 154, Hans-Böckler-Stiftung, Düsseldorf.
    9. Veillard, Jeremy & Moses McKeag, Alexandra & Tipper, Brenda & Krylova, Olga & Reason, Ben, 2013. "Methods to stimulate national and sub-national benchmarking through international health system performance comparisons: A Canadian approach," Health Policy, Elsevier, vol. 112(1), pages 141-147.
    10. Miteniece, Elina & Pavlova, Milena & Rechel, Bernd & Groot, Wim, 2017. "Barriers to accessing adequate maternal care in Central and Eastern European countries: A systematic literature review," Social Science & Medicine, Elsevier, vol. 177(C), pages 1-8.
    11. Youness Frichi & Fouad Jawab & Said Boutahari, 2019. "The Mixed-Method 5W2D Approach for Health System Stakeholders Analysis in Quality of Care: An Application to the Moroccan Context," IJERPH, MDPI, vol. 16(16), pages 1-25, August.
    12. Isabella Cattinelli & Elena Bolzoni & Carlo Barbieri & Flavio Mari & José Martin-Guerrero & Emilio Soria-Olivas & José Martinez-Martinez & Juan Gomez-Sanchis & Claudia Amato & Andrea Stopper & Emanuel, 2012. "Use of Self-Organizing Maps for Balanced Scorecard analysis to monitor the performance of dialysis clinic chains," Health Care Management Science, Springer, vol. 15(1), pages 79-90, March.
    13. Basile, Luigi Jesus & Carbonara, Nunzia & Pellegrino, Roberta & Panniello, Umberto, 2023. "Business intelligence in the healthcare industry: The utilization of a data-driven approach to support clinical decision making," Technovation, Elsevier, vol. 120(C).
    14. Senn, Nicolas & Breton, Mylaine & Ebert, Sonja T. & Lamoureux-Lamarche, Catherine & Lévesque, Jean-Frédéric, 2021. "Assessing primary care organization and performance: Literature synthesis and proposition of a consolidated framework," Health Policy, Elsevier, vol. 125(2), pages 160-167.
    15. Magnus Lindelow, 2003. "Understanding spatial variation in the utilization of health services: does quality matter?," Economics Series Working Papers WPS/2004-12, University of Oxford, Department of Economics.
    16. Vanessa Zorrilla-Muñoz & María Silveria Agulló-Tomás & Carmen Rodríguez-Blázquez & Alba Ayala & Gloria Fernandez-Mayoralas & Maria João Forjaz, 2022. "Ageing Perception as a Key Predictor of Self-Rated Health by Rural Older People—A Study with Gender and Inclusive Perspectives," Land, MDPI, vol. 11(3), pages 1-13, February.
    17. Ashill, Nicholas J. & Rod, Michel, 2011. "Burnout processes in non-clinical health service encounters," Journal of Business Research, Elsevier, vol. 64(10), pages 1116-1127, October.
    18. Gonzalez-Jimenez, Victor & Dalton, Patricio & Noussair, Charles, 2020. "The Dark Side of Monetary Bonuses : Theory and Experimental Evidence," Other publications TiSEM 6fd45043-6d88-4b77-807f-5, Tilburg University, School of Economics and Management.
    19. Amanda Curry, 2019. "Across the great divide: a literature review of management accounting and operations management at the shop floor," Management Review Quarterly, Springer, vol. 69(1), pages 75-119, February.
    20. Liu, Hu-Chen, 2013. "A theoretical framework for holistic hospital management in the Japanese healthcare context," Health Policy, Elsevier, vol. 113(1), pages 160-169.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:21:p:12243-:d:673293. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.