A low quality–high cost–low satisfaction trap in public health care: a model and an efficiency-quality-welfare improving stochastic resolution
Author
Abstract
Suggested Citation
DOI: 10.1007/s11135-011-9643-6
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Koerner, Melissa M., 2000. "The Conceptual Domain of Service Quality for Inpatient Nursing Services," Journal of Business Research, Elsevier, vol. 48(3), pages 267-283, June.
- Lee, Hanjoon & Delene, Linda M. & Bunda, Mary Anne & Kim, Chankon, 2000. "Methods of Measuring Health-Care Service Quality," Journal of Business Research, Elsevier, vol. 48(3), pages 233-246, June.
- Babakus, Emin & Boller, Gregory W., 1992. "An empirical assessment of the SERVQUAL scale," Journal of Business Research, Elsevier, vol. 24(3), pages 253-268, May.
- P. Sendi & A. Gafni & S. Birch, 2002. "Opportunity costs and uncertainty in the economic evaluation of health care interventions," Health Economics, John Wiley & Sons, Ltd., vol. 11(1), pages 23-31, January.
- Joan Costa & Jaume Garcia, 2003. "Demand for private health insurance: how important is the quality gap?," Health Economics, John Wiley & Sons, Ltd., vol. 12(7), pages 587-599, July.
- Amartya Sen, 2002. "Why health equity?," Health Economics, John Wiley & Sons, Ltd., vol. 11(8), pages 659-666, December.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Zeynep Özmen, 2024. "The Impact of Economic Factors on Public Health Expenditure in Türkiye: Principal Component Analysis Evaluation for the Period 2002-2022," Journal of Research in Economics, Politics & Finance, Ersan ERSOY, vol. 9(2), pages 346-366.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Nakkeeran, Senthil kumar & G, Thiagarajan, 2010. "Optimizing the stake holder’s perspective on enhancing the service quality in health care," MPRA Paper 28057, University Library of Munich, Germany, revised 01 Nov 2010.
- Choi, Kui-Son & Cho, Woo-Hyun & Lee, Sunhee & Lee, Hanjoon & Kim, Chankon, 2004. "The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: A South Korean study," Journal of Business Research, Elsevier, vol. 57(8), pages 913-921, August.
- Eric French & Elaine Kelly & Richard Cookson & Carol Propper & Miqdad Asaria & Rosalind Raine, 2016.
"Socio‐Economic Inequalities in Health Care in England,"
Fiscal Studies, Institute for Fiscal Studies, vol. 37, pages 371-403, September.
- Cookson, Richard & Propper, Carol & Asaria, Miqdad & Raine, Rosalind, 2016. "Socio-economic inequalities in health care in England," LSE Research Online Documents on Economics 101256, London School of Economics and Political Science, LSE Library.
- Richard Cookson & Carol Proppper & Miqdad Asaria & Rosalind Raine, 2016. "Socioeconomic inequalities in health care in England," Working Papers 129cherp, Centre for Health Economics, University of York.
- Paul Anand & Jere R. Behrman & Hai-Anh H. Dang & Sam Jones, 2018.
"Inequality of opportunity in education: Accounting for the contributions of Sibs, schools and sorting across East Africa,"
Working Papers
480, ECINEQ, Society for the Study of Economic Inequality.
- Anand, Paul & Behrman, Jere R. & Dang, Hai-Anh H. & Jones, Sam, 2018. "Inequality of Opportunity in Education: Accounting for the Contributions of Sibs, Schools and Sorting across East Africa," GLO Discussion Paper Series 270, Global Labor Organization (GLO).
- Anand,Paul & Behrman,Jere R. & Dang,Hai-Anh H. & Jones,Sam, 2018. "Inequality of Opportunity in Education: Accounting for the Contributions of Sibs, Schools and Sorting across East Africa," Policy Research Working Paper Series 8622, The World Bank.
- Paul Anand & Jere Behrman & Hai-Anh H. Dang & Sam Jones, 2019. "Inequality of Opportunity in Education: Accounting for the Contributions of Sibs, Schools and Sorting across East Africa," Working Papers 2019-009, Human Capital and Economic Opportunity Working Group.
- Anand, Paul & Behrman, Jere R. & Dang, Hai-Anh H & Jones, Sam, 2019. "Inequality of Opportunity in Education: Accounting for the Contributions of Sibs, Schools and Sorting across East Africa," IZA Discussion Papers 12070, Institute of Labor Economics (IZA).
- Moriuchi, Emi & Takahashi, Ikuo, 2022. "The role of perceived value, trust and engagement in the C2C online secondary marketplace," Journal of Business Research, Elsevier, vol. 148(C), pages 76-88.
- A Mukherjee & P Nath & M Pal, 2003. "Resource, service quality and performance triad: a framework for measuring efficiency of banking services," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 54(7), pages 723-735, July.
- Athanassopoulos, Antreas D., 2000. "Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior," Journal of Business Research, Elsevier, vol. 47(3), pages 191-207, March.
- Nugroho, Adi, 2021. "Study of Airport Service Quality and Profitability in Indonesia," OSF Preprints ah2ns, Center for Open Science.
- Nikos Nomikos & Panagiota Naoum & Vasiliki Naoum & Kostas Athanasakis & John Kyriopoulos & Elpida Pavi, 2022. "Individuals' personal characteristics associated with private health insurance policy possession in Greece," International Journal of Health Planning and Management, Wiley Blackwell, vol. 37(1), pages 361-371, January.
- Dolan, Paul & Edlin, Richard & Tsuchiya, Aki & Wailoo, Allan, 2007. "It ain't what you do, it's the way that you do it: Characteristics of procedural justice and their importance in social decision-making," Journal of Economic Behavior & Organization, Elsevier, vol. 64(1), pages 157-170, September.
- Kwame Adjei-Mantey & Charles Yuji Horioka, 2023.
"Determinants of health insurance enrollment and health expenditure in Ghana: an empirical analysis,"
Review of Economics of the Household, Springer, vol. 21(4), pages 1269-1288, December.
- Kwame Adjei-Mantey & Charles Yuji Horioka, 2022. "Determinants of health insurance enrollment and health expenditure in Ghana: An empirical analysis," ISER Discussion Paper 1165, Institute of Social and Economic Research, Osaka University.
- Kwame Adjei-Mantey & Charles Yuji Horioka, 2022. "Determinants of Health Insurance Enrollment and Health Expenditure in Ghana: An Empirical Analysis," NBER Working Papers 30175, National Bureau of Economic Research, Inc.
- Kwame Adjei-Mantey & Charles Yuji Horioka, 2022. "Determinants of Health Insurance Enrollment and Health Expenditure in Ghana: An Empirical Analysis," Discussion Paper Series DP2022-01, Research Institute for Economics & Business Administration, Kobe University.
- Adjei-Mantey, Kwame & Yuji Horioka, Charles, 2022. "Determinants of health insurance enrollment and health expenditure in Ghana: An empirical analysis," AGI Working Paper Series 2022-04, Asian Growth Research Institute.
- Majo, Maria Cristina & van Soest, Arthur, 2012. "Income and health care utilization among the 50+ in Europe and the US," Applied Econometrics, Russian Presidential Academy of National Economy and Public Administration (RANEPA), vol. 28(4), pages 3-22.
- Landrum, Hollis & Prybutok, Victor R., 2004. "A service quality and success model for the information service industry," European Journal of Operational Research, Elsevier, vol. 156(3), pages 628-642, August.
- Muhammad Awan & Khalid Mahmood, 2013. "Development of a service quality model for academic libraries," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(2), pages 1093-1103, February.
- Sang-June Park & Youjae Yi, 2016. "Performance-only measures vs. performance-expectation measures of service quality," The Service Industries Journal, Taylor & Francis Journals, vol. 36(15-16), pages 741-756, December.
- repec:dau:papers:123456789/13753 is not listed on IDEAS
- Suzana Markovic & Sanja Raspor & Jelena Komšic, 2012. "Service Quality Measurement in Croatian Wellness Tourism: An Application of the SERVQUAL Scale," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 5(1), pages 47-58.
- Paul Anand & Laurence S. J. Roope & Anthony J. Culyer & Ron Smith, 2020.
"Disability and multidimensional quality of life: A capability approach to health status assessment,"
Health Economics, John Wiley & Sons, Ltd., vol. 29(7), pages 748-765, July.
- Anand, Paul & Roope, Laurence & Culyer, Anthony J. & Smith, Ron P., 2019. "Disability and Multi-Dimensional Quality of Life: A Capability Approach to Health Status Assessment," IZA Discussion Papers 12686, Institute of Labor Economics (IZA).
- Yongqing Dong & Quheng Deng & Shaoping Li, 2022. "The Health Inequality of Children in China: A Regression-Based Decomposition Analysis," Child Indicators Research, Springer;The International Society of Child Indicators (ISCI), vol. 15(1), pages 137-159, February.
- Chandra Mahapatra, Subas & Bellamkonda, Raja Shekhar, 2023. "Higher expectations of passengers do really sense: Development and validation a multiple scale-FliQual for air transport service quality," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
- Wende, Danny & Kopetsch, Thomas & Richter, Wolfram F., 2020. "Planning health care capacities with a gravity equation," Ruhr Economic Papers 888, RWI - Leibniz-Institut für Wirtschaftsforschung, Ruhr-University Bochum, TU Dortmund University, University of Duisburg-Essen.
More about this item
Keywords
Stochastic equilibria; Quality; Health care sector;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:qualqt:v:47:y:2013:i:4:p:2081-2093. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.