IDEAS home Printed from https://ideas.repec.org/p/koc/wpaper/1714.html
   My bibliography  Save this paper

Strategic Feedback in Teams: Theory and Experimental Evidence

Author

Listed:
  • Seda Ertac

    (Department of Economics, Koç University)

  • Mert Gumren

    (Department of Economics, Koç University)

  • Levent Kockesen

    (Department of Economics, Koç University)

Abstract

We theoretically and experimentally analyze public and private feedback in teams that are characterized by different performance technologies. We consider a setting where the principal can provide truthful information on agents’ performances or strategically withhold feedback. We find that if team performance is determined by the best performer (the “best-shot technology”), then both public and private feedback are better than no feedback unless the team is composed of all low performers, in which case no feedback is best. If, on the other hand, team performance is determined by the worst performer (the weakest-link technology), then no feedback is the best regime unless the team is composed of all high performers, in which case public or private feedback is better. Our results have implications for performance feedback policies in educational settings and the workplace.

Suggested Citation

  • Seda Ertac & Mert Gumren & Levent Kockesen, 2017. "Strategic Feedback in Teams: Theory and Experimental Evidence," Koç University-TUSIAD Economic Research Forum Working Papers 1714, Koc University-TUSIAD Economic Research Forum.
    • Handle: RePEc:koc:wpaper:1714
    as

    Download full text from publisher

    File URL: http://eaf.ku.edu.tr/sites/eaf.ku.edu.tr/files/erf_wp_1714.pdf
    Download Restriction: no
    ---><---

    Other versions of this item:

    References listed on IDEAS

    as
    1. Azmat, Ghazala & Iriberri, Nagore, 2010. "The importance of relative performance feedback information: Evidence from a natural experiment using high school students," Journal of Public Economics, Elsevier, vol. 94(7-8), pages 435-452, August.
    2. Myerson, Roger B, 1983. "Mechanism Design by an Informed Principal," Econometrica, Econometric Society, vol. 51(6), pages 1767-1797, November.
    3. repec:hal:spmain:info:hdl:2441/4kpa2fek478tla1o86g6n9jb6v is not listed on IDEAS
    4. David J. Cooper & Kai-Uwe K?hn, 2014. "Communication, Renegotiation, and the Scope for Collusion," American Economic Journal: Microeconomics, American Economic Association, vol. 6(2), pages 247-278, May.
    5. Bandiera, Oriana & Larcinese, Valentino & Rasul, Imran, 2015. "Blissful ignorance? A natural experiment on the effect of feedback on students' performance," Labour Economics, Elsevier, vol. 34(C), pages 13-25.
    6. Mathis, Jérôme, 2008. "Full revelation of information in Sender-Receiver games of persuasion," Journal of Economic Theory, Elsevier, vol. 143(1), pages 571-584, November.
    7. David Gill & Zdenka Kissová & Jaesun Lee & Victoria Prowse, 2019. "First-Place Loving and Last-Place Loathing: How Rank in the Distribution of Performance Affects Effort Provision," Management Science, INFORMS, vol. 65(2), pages 494-507, February.
    8. Julie Rosaz, 2012. "Biased Information And Effort," Economic Inquiry, Western Economic Association International, vol. 50(2), pages 484-501, April.
    9. Canice Prendergast, 1999. "The Provision of Incentives in Firms," Journal of Economic Literature, American Economic Association, vol. 37(1), pages 7-63, March.
    10. Christiane Bradler & Robert Dur & Susanne Neckermann & Arjan Non, 2013. "Employee Recognition and Performance: A Field Experiment," Tinbergen Institute Discussion Papers 13-038/VII, Tinbergen Institute.
    11. Rosaz, Julie & Slonim, Robert & Villeval, Marie Claire, 2016. "Quitting and peer effects at work," Labour Economics, Elsevier, vol. 39(C), pages 55-67.
    12. Daniel J. Seidmann & Eyal Winter, 1997. "Strategic Information Transmission with Verifiable Messages," Econometrica, Econometric Society, vol. 65(1), pages 163-170, January.
    13. Hagenbach, Jeanne & Perez-Richet, Eduardo, 2018. "Communication with evidence in the lab," Games and Economic Behavior, Elsevier, vol. 112(C), pages 139-165.
    14. Ertac, Seda & Koçkesen, Levent & Ozdemir, Duygu, 2016. "The role of verifiability and privacy in the strategic provision of performance feedback: Theory and experimental evidence," Games and Economic Behavior, Elsevier, vol. 100(C), pages 24-45.
    15. Grossman, Sanford J, 1981. "The Informational Role of Warranties and Private Disclosure about Product Quality," Journal of Law and Economics, University of Chicago Press, vol. 24(3), pages 461-483, December.
    16. Benndorf, Volker & Kübler, Dorothea & Normann, Hans-Theo, 2015. "Privacy concerns, voluntary disclosure of information, and unraveling: An experiment," European Economic Review, Elsevier, vol. 75(C), pages 43-59.
    17. Gary Charness & David Masclet & Marie Claire Villeval, 2014. "The Dark Side of Competition for Status," Management Science, INFORMS, vol. 60(1), pages 38-55, January.
    18. Eriksson, Tor & Poulsen, Anders & Villeval, Marie Claire, 2009. "Feedback and incentives: Experimental evidence," Labour Economics, Elsevier, vol. 16(6), pages 679-688, December.
    19. Edi Karni, 2009. "A Mechanism for Eliciting Probabilities," Econometrica, Econometric Society, vol. 77(2), pages 603-606, March.
    20. Giovannoni, Francesco & Seidmann, Daniel J., 2007. "Secrecy, two-sided bias and the value of evidence," Games and Economic Behavior, Elsevier, vol. 59(2), pages 296-315, May.
    21. Van Zandt, Timothy & Vives, Xavier, 2007. "Monotone equilibria in Bayesian games of strategic complementarities," Journal of Economic Theory, Elsevier, vol. 134(1), pages 339-360, May.
    22. Tran, Anh & Zeckhauser, Richard, 2012. "Rank as an inherent incentive: Evidence from a field experiment," Journal of Public Economics, Elsevier, vol. 96(9-10), pages 645-650.
    23. Azmat, Ghazala & Bagues, Manuel & Cabrales, Antonio & Iriberri, Nagore, 2016. "What You Don't Know... Can't Hurt You? A Field Experiment on Relative Performance Feedback in Higher Education," IZA Discussion Papers 9853, Institute of Labor Economics (IZA).
    24. Gary Charness & David Masclet & Marie-Claire Villeval, 2010. "Competitive Preferences and Status as an Incentive : Experimental Evidence," Working Papers 1016, Groupe d'Analyse et de Théorie Economique Lyon St-Étienne (GATE Lyon St-Étienne), Université de Lyon.
    25. Jeanne Hagenbach & Frédéric Koessler & Eduardo Perez‐Richet, 2014. "Certifiable Pre‐Play Communication: Full Disclosure," Econometrica, Econometric Society, vol. 82(3), pages 1093-1131, May.
    26. Christiane Bradler & Robert Dur & Susanne Neckermann & Arjan Non, 2016. "Employee Recognition and Performance: A Field Experiment," Management Science, INFORMS, vol. 62(11), pages 3085-3099, November.
    27. Jordi Blanes i Vidal & Mareike Nossol, 2011. "Tournaments Without Prizes: Evidence from Personnel Records," Management Science, INFORMS, vol. 57(10), pages 1721-1736, October.
    28. Charles A. Holt & Susan K. Laury, 2002. "Risk Aversion and Incentive Effects," American Economic Review, American Economic Association, vol. 92(5), pages 1644-1655, December.
    29. Harrison, Glenn W & Hirshleifer, Jack, 1989. "An Experimental Evaluation of Weakest Link/Best Shot Models of Public Goods," Journal of Political Economy, University of Chicago Press, vol. 97(1), pages 201-225, February.
    30. Camelia M. Kuhnen & Agnieszka Tymula, 2012. "Feedback, Self-Esteem, and Performance in Organizations," Management Science, INFORMS, vol. 58(1), pages 94-113, January.
    31. Koessler, Frédéric, 2008. "Lobbying with two audiences: Public vs private certification," Mathematical Social Sciences, Elsevier, vol. 55(3), pages 305-314, May.
    32. Megalokonomou, Rigissa & Goulas, Sofoklis, 2015. "Knowing who you are - The Effect of Feedback Information on Short and Long Term Outcomes," The Warwick Economics Research Paper Series (TWERPS) 1075, University of Warwick, Department of Economics.
    33. Paul R. Milgrom, 1981. "Good News and Bad News: Representation Theorems and Applications," Bell Journal of Economics, The RAND Corporation, vol. 12(2), pages 380-391, Autumn.
    34. Urs Fischbacher, 2007. "z-Tree: Zurich toolbox for ready-made economic experiments," Experimental Economics, Springer;Economic Science Association, vol. 10(2), pages 171-178, June.
    35. Robert Forsythe & R. Mark Isaac & Thomas R. Palfrey, 1989. "Theories and Tests of "Blind Bidding" in Sealed-Bid Auctions," RAND Journal of Economics, The RAND Corporation, vol. 20(2), pages 214-238, Summer.
    36. Johannes Berger & Christine Harbring & Dirk Sliwka, 2013. "Performance Appraisals and the Impact of Forced Distribution--An Experimental Investigation," Management Science, INFORMS, vol. 59(1), pages 54-68, June.
    37. Gary Charness & David Masclet & Marie Claire Villeval, 2014. "The Dark Side of Competition for Status (preprint)," Working Papers halshs-01090241, HAL.
    38. Ginger Zhe Jin & Michael Luca & Daniel Martin, 2021. "Is No News (Perceived As) Bad News? An Experimental Investigation of Information Disclosure," American Economic Journal: Microeconomics, American Economic Association, vol. 13(2), pages 141-173, May.
    39. Azmat, Ghazala & Bagues, Manuel & Cabrales, Antonio & Iriberri, Nagore, 2016. "What You Don't Know... Can't Hurt You? A Field Experiment on Relative Performance Feedback in Higher Education," IZA Discussion Papers 9853, Institute of Labor Economics (IZA).
    40. Oliver Gürtler & Christine Harbring, 2010. "Feedback in Tournaments under Commitment Problems: Experimental Evidence," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 19(3), pages 771-810, September.
    41. King, Rr & Wallin, De, 1991. "Voluntary Disclosures When Seller Level Of Information Is Unknown," Journal of Accounting Research, Wiley Blackwell, vol. 29(1), pages 96-108.
    42. Leonie Gerhards & Neele Siemer, 2014. "Private versus Public Feedback - The Incentive Effects of Symbolic Awards," Economics Working Papers 2014-01, Department of Economics and Business Economics, Aarhus University.
    43. Jérôme Mathis, 2008. "Full Revelation of Information in Sender-Receiver Games of Persuasion," Post-Print hal-02445381, HAL.
    44. Ghazala Azmat & Manuel Bagues & Antonio Cabrales & Nagore Iriberri, 2016. "What You Don’t Know... Can’t Hurt You? A Field Experiment on Relative Performance," Working Papers 788, Queen Mary University of London, School of Economics and Finance.
    45. Jack Hirshleifer, 1983. "From weakest-link to best-shot: The voluntary provision of public goods," Public Choice, Springer, vol. 41(3), pages 371-386, January.
    46. Dugar, Subhasish & Shahriar, Quazi, 2018. "Restricted and free-form cheap-talk and the scope for efficient coordination," Games and Economic Behavior, Elsevier, vol. 109(C), pages 294-310.
    47. repec:hal:pseose:halshs-01053478 is not listed on IDEAS
    48. Ghazala Azmat & Nagore Iriberri, 2016. "The Provision of Relative Performance Feedback: An Analysis of Performance and Satisfaction," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 25(1), pages 77-110, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Anton Riabenko & Elina Tereschenko & Anna Bakurova & Andrii Pyrozhok & Olexiy Kuzkin, 2024. "The graph theoretic formulation of the team formation problem based on the factor of competition," Technology audit and production reserves, PC TECHNOLOGY CENTER, vol. 4(4(78)), pages 25-30, August.
    2. Gwen-Jiro Clochard & Guillaume Hollard & Julia Wirtz, 2022. "More effort or better technologies? On the effect of relative performance feedback," Bristol Economics Discussion Papers 22/767, School of Economics, University of Bristol, UK.
    3. Alexander Coutts & Boon Han Koh & Zahra Murad, 2024. "The signals we give: Performance feedback, gender, and competition," Working Papers in Economics & Finance 2024-02, University of Portsmouth, Portsmouth Business School, Economics and Finance Subject Group.
    4. Coutts, Alexander, 2019. "Testing models of belief bias: An experiment," Games and Economic Behavior, Elsevier, vol. 113(C), pages 549-565.
    5. Ingebretsen Carlson, Jim & Wu, Tingting, 2022. "Shill bidding and information in eBay auctions: A Laboratory study," Journal of Economic Behavior & Organization, Elsevier, vol. 202(C), pages 341-360.
    6. Goulas, Sofoklis & Megalokonomou, Rigissa, 2021. "Knowing who you actually are: The effect of feedback on short- and longer-term outcomes," Journal of Economic Behavior & Organization, Elsevier, vol. 183(C), pages 589-615.
    7. Dietrichson, Jens & Gudmundsson, Jens & Jochem, Torsten, 2022. "Why don’t we talk about it? Communication and coordination in teams," Journal of Economic Behavior & Organization, Elsevier, vol. 197(C), pages 257-278.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ertac, Seda & Koçkesen, Levent & Ozdemir, Duygu, 2016. "The role of verifiability and privacy in the strategic provision of performance feedback: Theory and experimental evidence," Games and Economic Behavior, Elsevier, vol. 100(C), pages 24-45.
    2. Gjedrem, William Gilje, 2018. "Relative performance feedback: Effective or dismaying?," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 74(C), pages 1-16.
    3. Hagenbach, Jeanne & Perez-Richet, Eduardo, 2018. "Communication with evidence in the lab," Games and Economic Behavior, Elsevier, vol. 112(C), pages 139-165.
    4. Gwen-Jiro Clochard & Guillaume Hollard & Julia Wirtz, 2022. "More effort or better technologies? On the effect of relative performance feedback," Bristol Economics Discussion Papers 22/767, School of Economics, University of Bristol, UK.
    5. Fischer, Mira & Wagner, Valentin, 2019. "Effects of Timing and Reference Frame of Feedback," Rationality and Competition Discussion Paper Series 150, CRC TRR 190 Rationality and Competition.
    6. David Gill & Zdenka Kissová & Jaesun Lee & Victoria Prowse, 2019. "First-Place Loving and Last-Place Loathing: How Rank in the Distribution of Performance Affects Effort Provision," Management Science, INFORMS, vol. 65(2), pages 494-507, February.
    7. Fischer, Mira & Wagner, Valentin, 2018. "Effects of Timing and Reference Frame of Feedback: Evidence from a Field Experiment," IZA Discussion Papers 11970, Institute of Labor Economics (IZA).
    8. Dobrescu, Isabella & Faravelli, Marco & Megalokonomou, Rigissa & Motta, Alberto, 2019. "Rank Incentives and Social Learning: Evidence from a Randomized Controlled Trial," IZA Discussion Papers 12437, Institute of Labor Economics (IZA).
    9. Vanessa, Mertins & Jeworrek, Sabrina & Vlassopoulos, Michael, 2018. ""The Good News about Bad News": Feedback about Past Organisational Failure Bad ist Impact in Worker Productivity," VfS Annual Conference 2018 (Freiburg, Breisgau): Digital Economy 181644, Verein für Socialpolitik / German Economic Association.
    10. Hagenbach, Jeanne & Koessler, Frédéric, 2016. "Full disclosure in decentralized organizations," Economics Letters, Elsevier, vol. 139(C), pages 5-7.
    11. repec:hal:cesptp:hal-04821601 is not listed on IDEAS
    12. Jeanne Hagenbach & Charlotte Saucet, 2024. "Motivated Skepticism," SciencePo Working papers Main hal-03770685, HAL.
    13. Collins, Matthew & Lundstedt, Jonas, 2024. "The effects of more informative grading on student outcomes," Journal of Economic Behavior & Organization, Elsevier, vol. 218(C), pages 514-549.
    14. Fischer, Mira & Sliwka, Dirk, 2018. "Confidence in knowledge or confidence in the ability to learn: An experiment on the causal effects of beliefs on motivation," Games and Economic Behavior, Elsevier, vol. 111(C), pages 122-142.
    15. Jeanne Hagenbach & Charlotte Saucet, 2024. "Motivated Skepticism," Working Papers hal-03770685, HAL.
    16. Brade, Raphael & Himmler, Oliver & Jäckle, Robert, 2022. "Relative performance feedback and the effects of being above average — field experiment and replication," Economics of Education Review, Elsevier, vol. 89(C).
    17. Jeanne Hagenbach & Charlotte Saucet, 2024. "Motivated Skepticism," Université Paris1 Panthéon-Sorbonne (Post-Print and Working Papers) hal-03770685, HAL.
    18. Jeworrek, Sabrina & Mertins, Vanessa & Vlassopoulos, Michael, 2018. ""The good news about bad news": Feedback about past organisational failure and its impact on worker productivity," IWH Discussion Papers 1/2018, Halle Institute for Economic Research (IWH).
    19. Hermes, Henning & Huschens, Martin & Rothlauf, Franz & Schunk, Daniel, 2021. "Motivating low-achievers—Relative performance feedback in primary schools," Journal of Economic Behavior & Organization, Elsevier, vol. 187(C), pages 45-59.
    20. Michael Kirchler & Florian Lindner & Utz Weitzel, 2018. "Delegated Decision Making and Social Competition in the Finance Industry," Discussion Paper Series of the Max Planck Institute for Research on Collective Goods 2018_08, Max Planck Institute for Research on Collective Goods.
    21. Azmat, Ghazala & Iriberri, Nagore & Bagues, Manuel, 2016. "What you don't know... Can't hurt you? A field experiment on relative performance feedback in higher education," CEPR Discussion Papers 11201, C.E.P.R. Discussion Papers.

    More about this item

    Keywords

    Lab experiments; Feedback; Performance feedback; Teams; Strategic communication; Disclosure games; Multiple audiences.;
    All these keywords.

    JEL classification:

    • C72 - Mathematical and Quantitative Methods - - Game Theory and Bargaining Theory - - - Noncooperative Games
    • C92 - Mathematical and Quantitative Methods - - Design of Experiments - - - Laboratory, Group Behavior
    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • D82 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Asymmetric and Private Information; Mechanism Design
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:koc:wpaper:1714. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sumru Oz (email available below). General contact details of provider: https://edirc.repec.org/data/dekoctr.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.