Is customer relation management responsible?
[LE "MANAGEMENT DE LA RELATION CLIENT" est-il un management responsable ?]
Author
Abstract
Suggested Citation
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01774832
Download full text from publisher
References listed on IDEAS
- Samuel Mercier, 2004.
"L'Ethique dans les entreprises,"
Post-Print
hal-00156446, HAL.
- Samuel Mercier, 2014. "L'éthique dans les entreprises," Post-Print hal-01445114, HAL.
- Françoise Quairel & Michel Capron, 2004. "Mythes et réalités de l'entreprise responsable," Post-Print halshs-00150863, HAL.
- Jean-Jacques Nillès, 2001. "Pour une approche pragmatique de l'éthique dans la vente," Post-Print halshs-02920297, HAL.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Abderrahman Jahmane & Pierre Louart, 2013. "La Responsabilité Sociale de l'Entreprise : une diversité des concepts, des enjeux multiples et imbriqués et diverses méthodes de mesure," Post-Print hal-01898797, HAL.
- Samuel Mercier, 2000.
"La formalisation de l'éthique:un outil stratégique pertinent pour l'entreprise,"
Revue Finance Contrôle Stratégie, revues.org, vol. 3(3), pages 101-123, September.
- Samuel Mercier, 2000. "La formalisation de l'éthique : un outil stratégique pertinent pour l'entreprise," Post-Print hal-00155573, HAL.
- Elise Bonneveux & Isabelle Calmé & Richard Soparnot, 2011. "La Diffusion D'Une Démarche Rse Innovante Au Sein D'Un Réseau De Pme : Le Cas Du Centre Des Jeunes Dirigeants," Post-Print hal-02429484, HAL.
- Leila Temri, 2018. "Responsible Innovation [L'innovation responsable]," Working Papers hal-02790822, HAL.
- Moez Essid & Nicolas Berland, 2010. "Les indicateurs de la RSE dans les entreprises françaises : "l'usine à gaz responsable"," Post-Print hal-01661694, HAL.
- Isabelle Cadet, 2021. "La logique managériale de la responsabilité sociétale de l’enseignant-chercheur en école de management," Post-Print hal-03277502, HAL.
- Béatrice Canel-Depitre, 2012. "La "gouvernementalité" des consommateurs sous l'éclairage foucaldien," Post-Print hal-01657055, HAL.
- OGREAN Claudia & HERCIU Mihaela, 2015.
"Arguments For Csr-Based Sustainable Competitiveness Of Multinationals In Emerging Markets (Part Ii),"
Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 10(1), pages 92-102, April.
- OGREAN Claudia & HERCIU Mihaela, 2014. "Arguments For Csr-Based Sustainable Competitiveness Of Multinationals In Emerging Markets (Part I)," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 9(3), pages 57-67, December.
- Lavorata, Laure, 2014. "Influence of retailers’ commitment to sustainable development on store image, consumer loyalty and consumer boycotts: Proposal for a model using the theory of planned behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 21(6), pages 1021-1027.
- Chassagnon, Virgile & Dubrion, Benjamin, 2015.
"Responsabilité sociale de l’entreprise et manipulation des salariés au travail : un éclairage institutionnaliste à partir d’une analyse de la littérature sur les codes de conduite,"
Revue de la Régulation - Capitalisme, institutions, pouvoirs, Association Recherche et Régulation, vol. 17.
- Virgile Chassagnon & Benjamin Dubrion, 2015. "Responsabilité sociale de l’entreprise et manipulation des salariés au travail : un éclairage institutionnaliste à partir d’une analyse de la littérature sur les codes de conduite," Post-Print halshs-01174961, HAL.
- Temri, L., 2018. "L'innovation responsable," Working Papers MoISA 201801, UMR MoISA : Montpellier Interdisciplinary center on Sustainable Agri-food systems (social and nutritional sciences): CIHEAM-IAMM, CIRAD, INRAE, L'Institut Agro, Montpellier SupAgro, IRD - Montpellier, France.
- Ettien Brou & Diana Magalagiu, 2016. "The environmental management : from firm to business parc. Local authorities’ interests of rescaling [Le management environnemental : de l’entreprise au parc d’activités économiques. Intérêts d’un ," Working Papers hal-02079229, HAL.
- Leïla Messaoudène & Solange Hernandez, 2014. "La politique alimentaire française (2000-2013): une analyse de la combinaison des instruments publics, entre coopération et concurrence des acteurs publics et privés," Post-Print hal-01309471, HAL.
- Bodet, Catherine & Lamarche, Thomas, 2007. "La Responsabilité sociale des entreprises comme innovation institutionnelle. Une lecture régulationniste," Revue de la Régulation - Capitalisme, institutions, pouvoirs, Association Recherche et Régulation, vol. 1.
- Jeanette Mcdonald & Erick Leroux & Frédéric Teulon, 2013.
"Le tourisme responsable au Sud de la Méditerranée : revue de la littérature et pistes de recherche,"
Post-Print
hal-02103121, HAL.
- Jeanette McDonald & Erick Leroux & Frédéric Teulon, 2014. "Le tourisme responsable au Sud de la Méditerranée : Revue de la littérature et pistes de recherche," Working Papers 2014-238, Department of Research, Ipag Business School.
- Carine Luangsay-Catelin & Rajaa Roybier, 2012. "Influence des technologies de l’information sur la performance d’une organisation publique - Influence of Information technologies on public organization performance," Working Papers CREGO 1120701, Université de Bourgogne - CREGO EA7317 Centre de recherches en gestion des organisations.
- Jean-Noël Chauvey & Sophie Giordano-Spring & Charles Cho & Dennis Patten, 2015. "The Normativity and Legitimacy of CSR Disclosure: Evidence from France," Journal of Business Ethics, Springer, vol. 130(4), pages 789-803, September.
- Temri, Leila, 2018. "L'innovation responsable," Working Papers MOISA 271456, Institut National de la recherché Agronomique (INRA), UMR MOISA : Marchés, Organisations, Institutions et Stratégies d'Acteurs : CIHEAM-IAMM, CIRAD, INRA, Montpellier SupAgro, Montpellier, France.
- Postel, Nicolas & Sobel, Richard, 2011. "Polanyi contre Freeman," Revue de la Régulation - Capitalisme, institutions, pouvoirs, Association Recherche et Régulation, vol. 9.
- Marilena Mironiuc, 2009. "Socially responsible behaviour – another approach in the assessment of the performance of the sustainable company," THE YEARBOOK OF THE "GH. ZANE" INSTITUTE OF ECONOMIC RESEARCHES, Gheorghe Zane Institute for Economic and Social Research ( from THE ROMANIAN ACADEMY, JASSY BRANCH), vol. 18, pages 55-68.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:halshs-01774832. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.