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Die Rolle des Humankapitals bei der Verbesserung der Organisationse robustheit von Dienstleistungsbetrieben: Eine Fallstudie zu Hotelunternehmen in Marrakesch
[The role of human capital in improving organizational resilience of service establishments: A case study of hotel businesses in Marrakech]

Author

Listed:
  • M'hamed Elghozail

    (UCA - Université Cadi Ayyad [Marrakech])

  • Rkia El Idrissi

    (UCA - Université Cadi Ayyad [Marrakech])

Abstract

Der Luxushotelsektor in Marrakesch ist eine wichtige Branche, die eine bedeutende Rolle in der lokalen Wirtschaft spielt. Der Erfolg dieser Hotels hängt von verschiedenen Faktoren ab, einschließlich der Qualität ihrer Dienstleistungen, der Zufriedenheit ihrer Kunden und der Effizienz ihrer Betriebsabläufe. Ein Faktor, der bisher in Bezug auf die marokkanische Hotelleriebranche nicht ausführlich untersucht wurde, ist die Rolle des Humankapitals bei der Organisationse robustheit. Diese Forschung will diese Lücke schließen, indem sie den Einfluss des Humankapitals auf die Organisationse robustheit im Luxushotelsektor in Marrakesch untersucht. Hierfür hat der Autor eine Literaturübersicht durchgeführt und Hypothesen über die Beziehung zwischen Humankapital und Organisationse robustheit formuliert. Darüber hinaus hat der Autor einen halbstrukturierten Interviewleitfaden entwickelt, der in einer qualitativen Studie zu diesem Thema verwendet wird. Das Ziel dieser Forschung ist zu bestimmen, inwieweit Humankapital die Organisationse robustheit in der marokkanischen Hotelleriebranche verbessern kann. Es ist wichtig, diese Forschung durchzuführen, da sie zu unserem Verständnis beitragen wird, wie Humankapital die Organisationse robustheit in der Hotelbranche beeinflussen kann. Humankapital wird oft in der Hotelbranche unterschätzt und Mitarbeiter werden nicht immer für ihren tatsächlichen Wert anerkannt. Trotzdem spielt Humankapital eine zentrale Rolle bei der Schaffung eines qualitativen Erlebnisses für Kunden und die Kundenzufriedenheit ist ein bestimmender Faktor für den Erfolg eines Hotelgeschäfts. Durch die Untersuchung der Beziehung zwischen Humankapital und Organisationse robustheit wird diese Forschung wertvolle Einblicke in die Bedeutung des Berücksichtigens von Humankapital zur Optimierung der Organisationse robustheit liefern. Es gibt ein paar Einschränkungen für diese Studie. Eine Einschränkung bezieht sich auf die Literaturübersicht, die aufgrund der Neuheit des Themas begrenzt ist. Eine weitere Einschränkung ist, dass die qualitative Studie dieses Themas herausfordernd sein kann. Trotz dieser Einschränkungen hat diese Forschung das Potenzial,

Suggested Citation

  • M'hamed Elghozail & Rkia El Idrissi, 2023. "Die Rolle des Humankapitals bei der Verbesserung der Organisationse robustheit von Dienstleistungsbetrieben: Eine Fallstudie zu Hotelunternehmen in Marrakesch [The role of human capital in improvin," Post-Print hal-03979317, HAL.
    • Handle: RePEc:hal:journl:hal-03979317
    DOI: 10.5281/zenodo.7608137
    Note: View the original document on HAL open archive server: https://hal.science/hal-03979317
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    References listed on IDEAS

    as
    1. Frédéric Wacheux, 1996. "Méthodes qualitatives de recherches en gestion," Post-Print hal-00157140, HAL.
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    More about this item

    Keywords

    Human capital organizational resilience Hospitality JEL Classification: M54 Paper type: Empirical research; Human capital; organizational resilience; Hospitality JEL Classification: M54 Paper type: Empirical research;
    All these keywords.

    JEL classification:

    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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