IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-03121700.html
   My bibliography  Save this paper

Temp workers: why be loyal?

Author

Listed:
  • Isabelle Galois

    (CERAG - Centre d'études et de recherches appliquées à la gestion - UPMF - Université Pierre Mendès France - Grenoble 2 - CNRS - Centre National de la Recherche Scientifique)

  • Pascal Paille

    (ULaval - Université Laval [Québec])

  • Fanny Poujol

    (MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School)

Abstract

This paper addresses workers' loyalty toward a temp agency. Loyalty reduces contact and management costs, so temp agencies attempt to retain valuable workers. The study therefore focuses on factors that attach workers to their temp agency. This study offers an interdisciplinary approach, according to which the temporary worker is both an employee and a client of the agency. It highlights important factors that determine temp workers' loyalty to the agency, using a relational perspective. A hybrid model, based on social exchange theory, integrates services marketing and human resource management literature to explain the attachment of temporary workers to an agency. Social exchange theory offers an integrative framework for explaining a person's loyalty to an organisation (employer or supplier), based on reciprocity.

Suggested Citation

  • Isabelle Galois & Pascal Paille & Fanny Poujol, 2012. "Temp workers: why be loyal?," Post-Print hal-03121700, HAL.
  • Handle: RePEc:hal:journl:hal-03121700
    DOI: 10.1504/IJSEM.2012.047041
    Note: View the original document on HAL open archive server: https://hal.parisnanterre.fr/hal-03121700
    as

    Download full text from publisher

    File URL: https://hal.parisnanterre.fr/hal-03121700/document
    Download Restriction: no

    File URL: https://libkey.io/10.1504/IJSEM.2012.047041?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Gerla Van Breugel & Woody Van Olffen & René Olie, 2005. "Temporary Liaisons: The Commitment of ‘Temps’ Towards Their Agencies," Journal of Management Studies, Wiley Blackwell, vol. 42(3), pages 539-566, May.
    2. John Benson, 1998. "Dual Commitment: Contract Workers in Australian Manufacturing Enterprises," Journal of Management Studies, Wiley Blackwell, vol. 35(3), pages 355-375, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nicole Torka & Jan Kees Looise & Stefan Zagelmeyer, 2011. "Ordinary Atypical Workers, Participation within the Firm and Innovation: A Theoretical Endeavor and Empirical Outlook," management revue - Socio-Economic Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 22(3), pages 221-239.
    2. Nicole Torka & Jan Kees Looise & Stefan Zagelmeyer, 2011. "Ordinary Atypical Workers, Participation within the Firm and Innovation: A Theoretical Endeavor and Empirical Outlook," management revue. Socio-economic Studies, Rainer Hampp Verlag, vol. 22(3), pages 221-239.
    3. Torka, Nicole & Goedegebure, Ivy, 2017. "Perceived distributive justice and Leader-Member Exchange: An exploration among Dutch and Polish (agency) workers [Wahrgenommene Verteilungsgerechtigkeit und Leader-Member Exchange: Eine Exploratio," Industrielle Beziehungen. Zeitschrift für Arbeit, Organisation und Management, Verlag Barbara Budrich, vol. 24(1), pages 100-123.
    4. Christian Grund & Johannes Martin & Axel Minten, 2014. "Beschäftigungsstruktur und Zufriedenheit von Zeitarbeitnehmern in Deutschland," SOEPpapers on Multidisciplinary Panel Data Research 677, DIW Berlin, The German Socio-Economic Panel (SOEP).
    5. Jos Gamble & Qihai Huang, 2009. "One Store, Two Employment Systems: Core, Periphery and Flexibility in China's Retail Sector," British Journal of Industrial Relations, London School of Economics, vol. 47(1), pages 1-26, March.
    6. John Benson & Michelle Brown, 2007. "Knowledge workers: what keeps them committed; what turns them away," Work, Employment & Society, British Sociological Association, vol. 21(1), pages 121-141, March.
    7. Gerla Van Breugel & Woody Van Olffen & René Olie, 2005. "Temporary Liaisons: The Commitment of ‘Temps’ Towards Their Agencies," Journal of Management Studies, Wiley Blackwell, vol. 42(3), pages 539-566, May.
    8. Jong-Woon Lee, 2014. "Labour Contracting and Changing Employment Relationships in South Korea," Development Policy Review, Overseas Development Institute, vol. 32(4), pages 449-473, July.
    9. Kalleberg, Arne L. & Nesheim, Torstein & Olsen, Karen M., 2015. "Job quality in triadic employment relations: Work attitudes of Norwegian temporary help agency employees," Scandinavian Journal of Management, Elsevier, vol. 31(3), pages 362-374.
    10. George, Elizabeth. & Chattopadhyay, Prithviraj., 2015. "Non-standard work and workers : organizational implications," ILO Working Papers 994883083402676, International Labour Organization.
    11. Gottschalck, Nicole & Rolan, Lisa & Kellermanns, Franz W., 2023. "The continuance commitment of family firm CEOs," Journal of Family Business Strategy, Elsevier, vol. 14(4).
    12. Rohde, K.I.M., 2005. "The hyperbolic factor : a measure of decreasing impatience," Research Memorandum 047, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
    13. Christian Grund & Johannes Martin & Axel Minten, 2015. "Beschäftigungsstruktur und Zufriedenheit von Zeitarbeitnehmern in Deutschland," Schmalenbach Journal of Business Research, Springer, vol. 67(2), pages 138-169, May.
    14. Gideon Kunda & Stephen R. Barley & James Evans, 2002. "Why Do Contractors Contract? The Experience of Highly Skilled Technical Professionals in a Contingent Labor Market," ILR Review, Cornell University, ILR School, vol. 55(2), pages 234-261, January.
    15. Michael Schlese, 2012. "Wie viele Leiharbeitskräfte gibt es?: Zur Vergleichbarkeit der Fallzahlen bei Leiharbeit zwischen SOEP und ANÜSTAT," SOEPpapers on Multidisciplinary Panel Data Research 486, DIW Berlin, The German Socio-Economic Panel (SOEP).
    16. Suzanne Young, 2002. "Outsourcing and Downsizing: Processes of Workplace Change in Public Health," The Economic and Labour Relations Review, , vol. 13(2), pages 244-269, December.
    17. Helen Etchanchu & Marie-Laure Djelic, 2019. "Old Wine in New Bottles? Parentalism, Power, and Its Legitimacy in Business–Society Relations," Journal of Business Ethics, Springer, vol. 160(4), pages 893-911, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-03121700. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.