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La vulnérabilité des consommateurs en situation de handicap : les apports d’une prise en compte du temps

Author

Listed:
  • Anthony Beudaert

    (IREGE - Institut de Recherche en Gestion et en Economie - USMB [Université de Savoie] [Université de Chambéry] - Université Savoie Mont Blanc)

  • Jean-Philippe Nau

    (CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine)

Abstract

Dans une société confrontée à un important mouvement d'accélération sociale, le temps constitue un enjeu central pour les consommateurs, à plus forte raison lorsqu'ils sont en situation de handicap. Cette recherche qualitative se propose donc d'étudier la façon dont le temps contribue à la vulnérabilité de ces consommateurs. Pour ce faire, elle envisage les consommateurs comme pris dans différentes temporalités encastrées, stratifiées et devant être synchronisées. L'analyse de 51 entretiens menés auprès de personnes présentant des déficiences motrices ou auditives rend compte d'une vulnérabilité alimentée par des expériences temporelles individuelles problématiques ainsi que par le manque de synchronisation avec le temps d'autrui et/ou avec le temps de la société. Ces résultats contribuent à la littérature en éclairant l'articulation complexe entre les facteurs individuels, interpersonnels et structurels à l'origine de la vulnérabilité. Des préconisations managériales sont ensuite formulées afin d'aider les consommateurs à se réapproprier leur temps.

Suggested Citation

  • Anthony Beudaert & Jean-Philippe Nau, 2020. "La vulnérabilité des consommateurs en situation de handicap : les apports d’une prise en compte du temps," Post-Print hal-03002006, HAL.
    • Handle: RePEc:hal:journl:hal-03002006
    DOI: 10.1177/0767370120978375
    Note: View the original document on HAL open archive server: https://hal.univ-lorraine.fr/hal-03002006
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    References listed on IDEAS

    as
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