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Finding the Contextual Gap Towards Employee Engagement in Financial Sector: A Review Study

Author

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  • Habiba Akter
  • Ilham Sentosa
  • Sheikh Muhamad Hizam
  • Waqas Ahmed
  • Arifa Akter

Abstract

This review paper identifies the core evidence of research on employee engagement , considering a stern challenge facing the financial sector nowadays. The study highlights the noteworthy knowledge gaps that will support human resource management practitioners to embed in the research towards sectoral context. Pertinent articles were selected through key search points and excerpt-related literature. The key search points covered the topic related to different terms of engagement for example "employee engagement" OR "work engagement" OR "job engagement" OR "organization engagement" OR "staff engagement" OR "personnel engagement" which were steered in diverse context particularly financial sector. Through critically reviewing the literature for the last 11 years i.e., 2009-2019, we discovered 91 empirical studies in financial sector. From these studies, we found the overall concept of engagement and its different determinants (e.g., organizational factors, individual factors, job factors) as well as its various outcomes (e.g., employee outcomes, organizational outcomes). We also formulated a conceptual model to expand the body of knowledge in the area of employee engagement for a better understanding of its predictors and outcomes. Besides, limitations of the study and future recommendations are also contemplated.

Suggested Citation

  • Habiba Akter & Ilham Sentosa & Sheikh Muhamad Hizam & Waqas Ahmed & Arifa Akter, 2021. "Finding the Contextual Gap Towards Employee Engagement in Financial Sector: A Review Study," Papers 2106.06436, arXiv.org.
    • Handle: RePEc:arx:papers:2106.06436
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    References listed on IDEAS

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    1. Li Sun & Chanchai Bunchapattanasakda, 2019. "Employee Engagement: A Literature Review," International Journal of Human Resource Studies, Macrothink Institute, vol. 9(1), pages 63-80, December.
    2. Maria H Nadeem & Muhammad Usman Ghani & Syed Asad Ali Shah, 2017. "A Study on Employee Engagement through Employee Development in the Banking Sector of Pakistan: Case," Global Social Sciences Review, Humanity Only, vol. 2(2), pages 137-145, December.
    3. Artyom Shirin & Nicola Kleyn, 2017. "An Evaluation of the Effects of Corporate Reputation on Employee Engagement: The Case of a Major Bank in South Africa," International Studies of Management & Organization, Taylor & Francis Journals, vol. 47(3), pages 276-292, July.
    4. Saks, Alan M. & Gruman, Jamie A., 2011. "Manage Employee Engagement to Manage Performance," Industrial and Organizational Psychology, Cambridge University Press, vol. 4(2), pages 204-207, June.
    5. Aqsa Javed & Amir Gulzar & Waqar Hussain, 2015. "Organizational Politics and Bank Frontline employee Outcomes with the Mediating Role of Work Engagement," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(3), pages 225-233, March.
    6. David Moher & Alessandro Liberati & Jennifer Tetzlaff & Douglas G Altman & The PRISMA Group, 2009. "Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement," PLOS Medicine, Public Library of Science, vol. 6(7), pages 1-6, July.
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