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Carlos F. Gomes

Personal Details

First Name:Carlos
Middle Name:F.
Last Name:Gomes
Suffix:
RePEc Short-ID:pgo767
[This author has chosen not to make the email address public]
http://www.uc.pt/en/feuc/cfgomes
Terminal Degree: Faculdade de Economia; Universidade do Coimbra (from RePEc Genealogy)

Affiliation

Centre for Business and Economics Research (CeBER)
Faculdade de Economia
Universidade do Coimbra

Coimbra, Portugal
http://www.uc.pt/go/ceber
RePEc:edi:cebucpt (more details at EDIRC)

Research output

as
Jump to: Working papers Articles Chapters

Working papers

  1. Pedro Mamede & Carlos Gomes, 2014. "Corporate Sustainability Measurement in Service Organizations: A Case Study From Portugal," Post-Print halshs-01898189, HAL.

Articles

  1. Samuel Leite Castelo & Carlos F. Gomes, 2024. "The role of performance measurement and management systems in changing public organizations: An exploratory study," Public Money & Management, Taylor & Francis Journals, vol. 44(5), pages 399-406, July.
  2. Elsa Pedroso & Carlos F. Gomes, 2024. "Discerning interrelationships among management accounting systems, organizational variables, and managerial performance," SN Business & Economics, Springer, vol. 4(9), pages 1-27, September.
  3. Pedroso, Elsa & Gomes, Carlos F., 2024. "Disentangling the effects of top management on management accounting systems utilization," International Journal of Accounting Information Systems, Elsevier, vol. 53(C).
  4. Elsa Pedroso & Carlos F. Gomes, 2023. "The current role of management accounting: paradigm shift and future challenges," Journal of Accounting & Organizational Change, Emerald Group Publishing Limited, vol. 20(2), pages 307-333, June.
  5. Elsa Pedroso & Carlos F. Gomes, 2020. "The effectiveness of management accounting systems in SMEs: a multidimensional measurement approach," Journal of Applied Accounting Research, Emerald Group Publishing Limited, vol. 21(3), pages 497-515, June.
  6. Bezerra, George C.L. & Gomes, Carlos F., 2020. "Antecedents and consequences of passenger satisfaction with the airport," Journal of Air Transport Management, Elsevier, vol. 83(C).
  7. José Luís Martinho & Carlos F. Gomes & Mahmoud M. Yasin, 2019. "Information technology and the supply chain integration: a business executives' context," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 30(3), pages 277-299.
  8. Bezerra, George C.L. & Gomes, Carlos F., 2018. "Performance measurement practices in airports: Multidimensionality and utilization patterns," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 113-125.
  9. Carlos F. Gomes & Mahmoud M. Yasin, 2017. "Toward promoting effective strategic performance: the relevance of the alignment of performance measurement and competitive strategic choices," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 12(3), pages 329-350.
  10. Mahmoud M. Yasin & Carlos F. Gomes & Jafar Alavi & Rasoul Shafieyoun, 2016. "Performance management in Iranian manufacturing organisations: practices and culture," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 10(3), pages 329-353.
  11. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.
  12. Jorge M. Simões & Carlos F. Gomes & Mahmoud M. Yasin, 2016. "Changing role of maintenance in business organisations: measurement versus strategic orientation," International Journal of Production Research, Taylor & Francis Journals, vol. 54(11), pages 3329-3346, June.
  13. Elsa P. Rodrigues & Carlos F. Gomes & Mahmoud M. Yasin, 2015. "Toward education and training the human resources: meeting the challenge through a joint-venture process approach between the public and private sectors," International Journal of Process Management and Benchmarking, Inderscience Enterprises Ltd, vol. 5(4), pages 387-407.
  14. José L. Martinho & Carlos F. Gomes & Mahmoud M. Yasin, 2015. "Enhancing organisational performance through information technology: an organisational and social strategic context," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 20(1), pages 95-115.
  15. Rosalia Azambuja & Paulo Degrande & Ricardo Santos & Ellen Souza & Carlos Gomes, 2015. "Effect of Bt Soybean on Larvae of Helicoverpa armigera (Hübner) (Lepidoptera: Noctuidae)," Journal of Agricultural Science, Canadian Center of Science and Education, vol. 7(8), pages 1-90, July.
  16. Mahmoud M. Yasin & Carlos F. Gomes & Phillip E. Miller, 2015. "A win-win approach to promoting cooperation between business organisations and business education: the role of internships," International Journal of Process Management and Benchmarking, Inderscience Enterprises Ltd, vol. 5(4), pages 499-514.
  17. Carlos F. Gomes & Mahmoud M. Yasin & Michael H. Small, 2015. "Capabilities as components of competitive strategy in the Portuguese service sector," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 20(3), pages 302-319.
  18. Bezerra, George C.L. & Gomes, Carlos F., 2015. "The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport," Journal of Air Transport Management, Elsevier, vol. 44, pages 77-81.
  19. Carlos F. Gomes & Mahmoud M. Yasin & João V. Lisboa & Michael H. Small, 2014. "Discerning competitive strategy through an assessment of competitive methods," The Service Industries Journal, Taylor & Francis Journals, vol. 34(12), pages 974-998, August.
  20. Carlos F. Gomes & Mahmoud M. Yasin, 2013. "An assessment of performance-related practices in service operational settings: measures and utilization patterns," The Service Industries Journal, Taylor & Francis Journals, vol. 33(1), pages 73-97, January.
  21. Carlos F. Gomes & Mario G. Augusto & Mahmoud M. Yasin, 2010. "Strategic grouping and performance of Portuguese manufacturing firms: a structural equation modelling approach," International Journal of Business and Systems Research, Inderscience Enterprises Ltd, vol. 4(4), pages 417-431.
  22. Carlos F. Gomes & Mahmoud M. Yasin & João V. Lisboa, 2007. "An empirical investigation of manufacturing performance measures utilization," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 56(3), pages 187-204, March.
  23. Carlos F. Gomes & Mahmoud M. Yasin & Joao V. Lisboa, 2007. "The measurement of operational performance effectiveness: an innovative organisational approach," International Journal of Business Innovation and Research, Inderscience Enterprises Ltd, vol. 1(4), pages 337-364.
  24. Carlos Ferreira Gomes & Mahmoud M. Yasin & Joao V. Lisboa, 2007. "An investigation of information availability and sharability for organisational performance measures," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 2(1), pages 1-20.
  25. Carlos Ferreira Gomes & Mahmoud M. Yasin & Joao V. Lisboa, 2007. "An assessment of the key success factors of manufacturing performance from the perspective of external decision-makers," International Journal of Business and Systems Research, Inderscience Enterprises Ltd, vol. 1(2), pages 148-161.

Chapters

  1. Elsa Pedroso & Carlos F. Gomes, 2023. "Exploring the Interrelationship Among Management Accounting Systems, Decentralization, and Organizational Performance," Springer Proceedings in Business and Economics, in: Lăcrămioara Radomir & Raluca Ciornea & Huiwen Wang & Yide Liu & Christian M. Ringle & Marko Sarstedt (ed.), State of the Art in Partial Least Squares Structural Equation Modeling (PLS-SEM), pages 345-352, Springer.

Citations

Many of the citations below have been collected in an experimental project, CitEc, where a more detailed citation analysis can be found. These are citations from works listed in RePEc that could be analyzed mechanically. So far, only a minority of all works could be analyzed. See under "Corrections" how you can help improve the citation analysis.

Working papers

  1. Pedro Mamede & Carlos Gomes, 2014. "Corporate Sustainability Measurement in Service Organizations: A Case Study From Portugal," Post-Print halshs-01898189, HAL.

    Cited by:

    1. Wafa Alwakid & Sebastian Aparicio & David Urbano, 2021. "The Influence of Green Entrepreneurship on Sustainable Development in Saudi Arabia: The Role of Formal Institutions," IJERPH, MDPI, vol. 18(10), pages 1-23, May.
    2. Mina Nasiri & Tero Rantala & Minna Saunila & Juhani Ukko & Hannu Rantanen, 2018. "Transition towards Sustainable Solutions: Product, Service, Technology, and Business Model," Sustainability, MDPI, vol. 10(2), pages 1-18, January.

Articles

  1. Elsa Pedroso & Carlos F. Gomes, 2020. "The effectiveness of management accounting systems in SMEs: a multidimensional measurement approach," Journal of Applied Accounting Research, Emerald Group Publishing Limited, vol. 21(3), pages 497-515, June.

    Cited by:

    1. Filipa Campos & Conceição Gomes & Lucília Cardoso & Luís Lima Santos, 2022. "Management Accounting Practices in the Hospitality Industry: The Portuguese Background," IJFS, MDPI, vol. 10(4), pages 1-18, September.
    2. Babajide Oyewo & Venancio Tauringana & Babajide Moses Omikunle & Olusola Owoyele, 2022. "The global management accounting principles (GMAP) and the relationship between organizational design elements," Accounting Research Journal, Emerald Group Publishing Limited, vol. 35(5), pages 637-659, March.
    3. Pedroso, Elsa & Gomes, Carlos F., 2024. "Disentangling the effects of top management on management accounting systems utilization," International Journal of Accounting Information Systems, Elsevier, vol. 53(C).

  2. Bezerra, George C.L. & Gomes, Carlos F., 2020. "Antecedents and consequences of passenger satisfaction with the airport," Journal of Air Transport Management, Elsevier, vol. 83(C).

    Cited by:

    1. Yong, Shih Ween & Cheah, Jun-Hwa & Lim, Xin-Jean & Ng, Siew Imm & Leong, Yee Choy, 2023. "How to make you spend more in the airport? An investigation towards ECSI model on willingness to spend more in airport," Journal of Air Transport Management, Elsevier, vol. 112(C).
    2. Collins Opoku Antwi & Jun Ren & Wilberforce Owusu-Ansah & Henry Kofi Mensah & Michael Osei Aboagye, 2021. "Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View," Sustainability, MDPI, vol. 13(6), pages 1-18, March.
    3. Caiyun Cui & Meng Liu & Yong Liu & Bo Xia & Martin Skitmore & Guobo Han, 2021. "The Influence of Passengers’ Perceived Social Responsibility Efforts on Their Satisfaction in Public-Private-Partnership Urban Rail Transit Projects," Sustainability, MDPI, vol. 13(23), pages 1-16, November.
    4. Chandra Mahapatra, Subas & Bellamkonda, Raja Shekhar, 2023. "Higher expectations of passengers do really sense: Development and validation a multiple scale-FliQual for air transport service quality," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
    5. Silva, Lenice M. & Bandeira, Michelle C.G.S.P. & Borille, Giovanna M.R. & Gomes, Rogéria A. & Guimarães, Lamartine N.F., 2024. "Fuzzy inference system for forecasting non-aeronautical revenues considering the customer experience," Journal of Air Transport Management, Elsevier, vol. 118(C).
    6. Sun, Xiaoqian & Wandelt, Sebastian & Zheng, Changhong & Zhang, Anming, 2021. "COVID-19 pandemic and air transportation: Successfully navigating the paper hurricane," Journal of Air Transport Management, Elsevier, vol. 94(C).
    7. Mahmut Bakır & Şahap Akan & Emircan Özdemir & Phi-Hung Nguyen & Jung-Fa Tsai & Hong-Anh Pham, 2022. "How to Achieve Passenger Satisfaction in the Airport? Findings from Regression Analysis and Necessary Condition Analysis Approaches through Online Airport Reviews," Sustainability, MDPI, vol. 14(4), pages 1-20, February.
    8. Li, Lingyao & Mao, Yujie & Wang, Yu & Ma, Zihui, 2022. "How has airport service quality changed in the context of COVID-19: A data-driven crowdsourcing approach based on sentiment analysis," Journal of Air Transport Management, Elsevier, vol. 105(C).
    9. Alessandro V. M. Oliveira & Bruno F. Oliveira & Moises D. Vassallo, 2024. "Airport service quality perception and flight delays: examining the influence of psychosituational latent traits of respondents in passenger satisfaction surveys," Papers 2401.02139, arXiv.org.
    10. Antwi, Collins Opoku & Fan, Chong-jun & Ihnatushchenko, Nataliia & Aboagye, Michael Osei & Xu, Hangyu, 2020. "Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction," Journal of Air Transport Management, Elsevier, vol. 89(C).
    11. Pabla, Harleen & Soch, Harmeen, 2023. "Up in the air! Airline passenger's brand experience and its impact on brand satisfaction mediated by brand love," Journal of Air Transport Management, Elsevier, vol. 107(C).
    12. Barakat, H. & Yeniterzi, R. & Martín-Domingo, L., 2021. "Applying deep learning models to twitter data to detect airport service quality," Journal of Air Transport Management, Elsevier, vol. 91(C).
    13. Ardvin Kester S. Ong & Yogi Tri Prasetyo & Andrei Estefanio & Ayen Sienna Tan & Jedrek Charles Videña & Renz Albert Villanueva & Thanatorn Chuenyindee & Kriengkrai Thana & Satria Fadil Persada & Reny , 2023. "Determining Factors Affecting Passenger Satisfaction of “Jeepney” in the Philippine Urban Areas: The Role of Service Quality in Sustainable Urban Transportation System," Sustainability, MDPI, vol. 15(2), pages 1-18, January.
    14. Fahad Alam & Qing Yang & Yapa Mahinda Bandara & Nisar Ahmad & Option Takunda Chiwaridzo, 2024. "The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(3), pages 2454-2473, May.
    15. Dabachine, Yassine & Taheri, Hamza & Biniz, Mohamed & Bouikhalene, Belaid & Balouki, Abdessamad, 2020. "Strategic design of precautionary measures for airport passengers in times of global health crisis Covid 19: Parametric modelling and processing algorithms," Journal of Air Transport Management, Elsevier, vol. 89(C).
    16. Oliveira, Alessandro V.M. & Oliveira, Bruno F. & Vassallo, Moisés D., 2023. "Airport service quality perception and flight delays: Examining the influence of psychosituational latent traits of respondents in passenger satisfaction surveys," Research in Transportation Economics, Elsevier, vol. 102(C).
    17. Guofeng Ma & Yue Ding & Junyi Ma, 2022. "The Impact of Airport Physical Environment on Perceived Safety and Domestic Travel Intention of Chinese Passengers during the COVID-19 Pandemic: The Mediating Role of Passenger Satisfaction," Sustainability, MDPI, vol. 14(9), pages 1-18, May.
    18. Bakır, Mahmut & Özdemir, Emircan & Akan, Şahap & Atalık, Özlem, 2022. "A bibliometric analysis of airport service quality," Journal of Air Transport Management, Elsevier, vol. 104(C).
    19. Sun, Xiaoqian & Wandelt, Sebastian & Zhang, Anming, 2021. "Technological and educational challenges towards pandemic-resilient aviation," Transport Policy, Elsevier, vol. 114(C), pages 104-115.
    20. Bellizzi, Maria Grazia & Eboli, Laura & Mazzulla, Gabriella & Postorino, Maria Nadia, 2022. "Classification trees for analysing highly educated people satisfaction with airlines’ services," Transport Policy, Elsevier, vol. 116(C), pages 199-211.

  3. Bezerra, George C.L. & Gomes, Carlos F., 2018. "Performance measurement practices in airports: Multidimensionality and utilization patterns," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 113-125.

    Cited by:

    1. Rosa, Carmen B. & Wendt, João Francisco M. & Chaves, Daniel M.S. & Thomasi, Virginia & Michels, Leandro & Siluk, Julio Cezar M., 2020. "Mathematical modeling for the measurement of the competitiveness index of Brazil south urban sectors for installation of photovoltaic systems," Energy Policy, Elsevier, vol. 136(C).
    2. Thampan, Aromal & Sinha, Kapil & Gurjar, B.R. & Rajasekar, E., 2020. "Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality," Journal of Air Transport Management, Elsevier, vol. 87(C).
    3. Ripoll-Zarraga, Ane Elixabete & Huderek-Glapska, Sonia, 2021. "Airports’ managerial human capital, ownership, and efficiency," Journal of Air Transport Management, Elsevier, vol. 92(C).
    4. Thomas, Antonio & Scandurra, Giuseppe, 2023. "The transition toward sustainability of airport operators. Evidence from Italy," Journal of Air Transport Management, Elsevier, vol. 112(C).

  4. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.

    Cited by:

    1. Eshtaiwi, Mohamed & Badi, Ibrahim & Abdulshahed, Ali & Erkan, Turan Erman, 2018. "Determination of key performance indicators for measuring airport success: A case study in Libya," Journal of Air Transport Management, Elsevier, vol. 68(C), pages 28-34.
    2. Martin-Domingo, Luis & Martín, Juan Carlos & Mandsberg, Glen, 2019. "Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)," Journal of Air Transport Management, Elsevier, vol. 78(C), pages 106-115.
    3. Thitinan Pholsook & Warit Wipulanusat & Poomporn Thamsatitdej & Sarawut Ramjan & Jirapon Sunkpho & Vatanavongs Ratanavaraha, 2023. "A Three-Stage Hybrid SEM-BN-ANN Approach for Analyzing Airport Service Quality," Sustainability, MDPI, vol. 15(11), pages 1-20, May.
    4. Thampan, Aromal & Sinha, Kapil & Gurjar, B.R. & Rajasekar, E., 2020. "Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality," Journal of Air Transport Management, Elsevier, vol. 87(C).
    5. Hong, Seock-Jin & Choi, Dongho & Chae, Junjae, 2020. "Exploring different airport users’ service quality satisfaction between service providers and air travelers," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
    6. Allen, Jaime & Bellizzi, Maria Grazia & Eboli, Laura & Forciniti, Carmen & Mazzulla, Gabriella, 2020. "Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity," Journal of Air Transport Management, Elsevier, vol. 84(C).
    7. Pagliari, Romano & Graham, Anne, 2019. "An exploratory analysis of the effects of ownership change on airport competition," Transport Policy, Elsevier, vol. 78(C), pages 76-85.
    8. Lin, Yi-Hsin & Wu, Hanjun & He, Hang & Tsui, Kan Wai Hong, 2023. "Changes in perceptions of airport services’ attributes: An assessment of the impacts of COVID-19," Transport Policy, Elsevier, vol. 141(C), pages 116-128.
    9. Buyle, Sven & Dewulf, Wouter & Kupfer, Franziska & Onghena, Evy & Meersman, Hilde & Van de Voorde, Eddy, 2021. "From traditional to professional Air Navigation Service Provider: A typology of European ANSP business models," Journal of Air Transport Management, Elsevier, vol. 91(C).
    10. Mahmut Bakır & Şahap Akan & Emircan Özdemir & Phi-Hung Nguyen & Jung-Fa Tsai & Hong-Anh Pham, 2022. "How to Achieve Passenger Satisfaction in the Airport? Findings from Regression Analysis and Necessary Condition Analysis Approaches through Online Airport Reviews," Sustainability, MDPI, vol. 14(4), pages 1-20, February.
    11. Wenxin & W. & Bentum-Micah & G. & Zhiqiang & M. & Bing & L. & Asabea Addo & A. & Boadi & B.E. & Atuahene & A.S. & Bondzie-Micah & V., 2020. "The Influence of Encounter Service Quality on Patient Satisfaction: An Empirical Study in Chinese Public Hospitals," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 461-477.
    12. Li, Lingyao & Mao, Yujie & Wang, Yu & Ma, Zihui, 2022. "How has airport service quality changed in the context of COVID-19: A data-driven crowdsourcing approach based on sentiment analysis," Journal of Air Transport Management, Elsevier, vol. 105(C).
    13. Allis, Thiago & Castro, Rafael & Fraga, Carla, 2017. "Airport Concessions In Brazil And Its Influences On Service Quality: The Cases Of Brasília And São Paulo – Guarulhos Airports," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 5(4), pages 337-350.
    14. Phelipe Medeiros da Rocha & Helder Gomes Costa & Glauco Barbosa da Silva, 2022. "Gaps, Trends and Challenges in Assessing Quality of Service at Airport Terminals: A Systematic Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
    15. Antwi, Collins Opoku & Fan, Chong-jun & Ihnatushchenko, Nataliia & Aboagye, Michael Osei & Xu, Hangyu, 2020. "Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction," Journal of Air Transport Management, Elsevier, vol. 89(C).
    16. Pandey, Mukesh Mohan, 2016. "Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 241-249.
    17. Barakat, H. & Yeniterzi, R. & Martín-Domingo, L., 2021. "Applying deep learning models to twitter data to detect airport service quality," Journal of Air Transport Management, Elsevier, vol. 91(C).
    18. Lee, Kiljae & Yu, Chunyan, 2018. "Assessment of airport service quality: A complementary approach to measure perceived service quality based on Google reviews," Journal of Air Transport Management, Elsevier, vol. 71(C), pages 28-44.
    19. Gajewicz, Šukasz & Walaszczyk, Ewa & Nadolny, Michał & Nowosielski, Krzysztof, 2022. "Criteria of quality assessment of regional airport services - A very last picture before the COVID-19 pandemic," Journal of Air Transport Management, Elsevier, vol. 103(C).
    20. Bezerra, George C.L. & Gomes, Carlos F., 2018. "Performance measurement practices in airports: Multidimensionality and utilization patterns," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 113-125.
    21. Ahmed Eid & May Salah & Mahmoud Barakat & Matevz Obrecht, 2022. "Airport Sustainability Awareness: A Theoretical Framework," Sustainability, MDPI, vol. 14(19), pages 1-22, September.
    22. Trischler, Jakob & Lohmann, Gui, 2018. "Monitoring quality of service at Australian airports: A critical analysis," Journal of Air Transport Management, Elsevier, vol. 67(C), pages 63-71.
    23. Zuo, Wenming & Bai, Weijing & Zhu, Wenfeng & He, Xinming & Qiu, Xinxin, 2022. "Changes in service quality of sharing accommodation: Evidence from airbnb," Technology in Society, Elsevier, vol. 71(C).
    24. Mireia Ferri Sanz & Estrella Durá Ferrandis & Jorge Garcés Ferrer, 2019. "Service Quality Scales and Tourists with Special Needs: A Systematic Review," Sustainability, MDPI, vol. 11(14), pages 1-12, July.
    25. Wonmi Bae & Junwook Chi, 2021. "Content Analysis of Passengers’ Perceptions of Airport Service Quality: The Case of Honolulu International Airport," JRFM, MDPI, vol. 15(1), pages 1-19, December.
    26. Bogicevic, Vanja & Bujisic, Milos & Bilgihan, Anil & Yang, Wan & Cobanoglu, Cihan, 2017. "The impact of traveler-focused airport technology on traveler satisfaction," Technological Forecasting and Social Change, Elsevier, vol. 123(C), pages 351-361.
    27. Bakır, Mahmut & Özdemir, Emircan & Akan, Şahap & Atalık, Özlem, 2022. "A bibliometric analysis of airport service quality," Journal of Air Transport Management, Elsevier, vol. 104(C).
    28. Nugroho, Adi, 2021. "Study of Airport Service Quality and Profitability in Indonesia," OSF Preprints ah2ns, Center for Open Science.
    29. Bezerra, George C.L. & Gomes, Carlos F., 2020. "Antecedents and consequences of passenger satisfaction with the airport," Journal of Air Transport Management, Elsevier, vol. 83(C).
    30. Cao, Mengfei & Li, Linbo & Zhang, Yahua, 2023. "Developing a passenger-centered airport: A case study of Urumqi airport in Xinjiang, China," Journal of Air Transport Management, Elsevier, vol. 108(C).
    31. Prentice, Catherine & Kadan, Mariam, 2019. "The role of airport service quality in airport and destination choice," Journal of Retailing and Consumer Services, Elsevier, vol. 47(C), pages 40-48.
    32. Bellizzi, Maria Grazia & Eboli, Laura & Mazzulla, Gabriella & Postorino, Maria Nadia, 2022. "Classification trees for analysing highly educated people satisfaction with airlines’ services," Transport Policy, Elsevier, vol. 116(C), pages 199-211.
    33. Lu, Lin & Xu, Pei & Wang, Yen-Yao & Wang, Yu, 2023. "Measuring service quality with text analytics: Considering both importance and performance of consumer opinions on social and non-social online platforms," Journal of Business Research, Elsevier, vol. 169(C).

  5. Jorge M. Simões & Carlos F. Gomes & Mahmoud M. Yasin, 2016. "Changing role of maintenance in business organisations: measurement versus strategic orientation," International Journal of Production Research, Taylor & Francis Journals, vol. 54(11), pages 3329-3346, June.

    Cited by:

    1. Marko Orošnjak & Dragoljub Šević, 2023. "Benchmarking Maintenance Practices for Allocating Features Affecting Hydraulic System Maintenance: A West-Balkan Perspective," Mathematics, MDPI, vol. 11(18), pages 1-30, September.
    2. Rajesh Kumar Singh & Ayush Gupta, 2020. "Framework for sustainable maintenance system: ISM–fuzzy MICMAC and TOPSIS approach," Annals of Operations Research, Springer, vol. 290(1), pages 643-676, July.
    3. Bezerra, George C.L. & Gomes, Carlos F., 2018. "Performance measurement practices in airports: Multidimensionality and utilization patterns," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 113-125.
    4. Maletič Damjan & Maletič Matjaž & Al-Najjar Basim & Gotzamani Katerina & Gianni Maria & Kalinowski T. Bartosz & Gomišček Boštjan, 2017. "Contingency Factors Influencing Implementation of Physical Asset Management Practices," Organizacija, Sciendo, vol. 50(1), pages 3-16, February.
    5. Damjan Maletič & Matjaž Maletič & Basim Al-Najjar & Boštjan Gomišček, 2018. "Development of a Model Linking Physical Asset Management to Sustainability Performance: An Empirical Research," Sustainability, MDPI, vol. 10(12), pages 1-20, December.

  6. Bezerra, George C.L. & Gomes, Carlos F., 2015. "The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport," Journal of Air Transport Management, Elsevier, vol. 44, pages 77-81.

    Cited by:

    1. Patriarca, Riccardo & Di Gravio, Giulio & Costantino, Francesco, 2016. "Assessing performance variability of ground handlers to comply with airport quality standards," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 1-6.
    2. Lopez-Valpuesta, Lourdes & Casas-Albala, Diana, 2023. "Has passenger satisfaction at airports changed with the onset of COVID-19? The case of Seville Airport (Spain)," Journal of Air Transport Management, Elsevier, vol. 108(C).
    3. Sofia Elena COLESCA & Mihaela PACESILA & Stefan Gabriel BURCEA & Carmen Nadia CIOCOIU & Mihai BUGHEANU, 2017. "Analysis of Passenger’s Satisfaction with the Quality of the Public Transportation Mode Choices in Bucharest: A Fuzzy Approach," ECONOMIC COMPUTATION AND ECONOMIC CYBERNETICS STUDIES AND RESEARCH, Faculty of Economic Cybernetics, Statistics and Informatics, vol. 51(4), pages 109-125.
    4. Thitinan Pholsook & Warit Wipulanusat & Poomporn Thamsatitdej & Sarawut Ramjan & Jirapon Sunkpho & Vatanavongs Ratanavaraha, 2023. "A Three-Stage Hybrid SEM-BN-ANN Approach for Analyzing Airport Service Quality," Sustainability, MDPI, vol. 15(11), pages 1-20, May.
    5. Yong, Shih Ween & Cheah, Jun-Hwa & Lim, Xin-Jean & Ng, Siew Imm & Leong, Yee Choy, 2023. "How to make you spend more in the airport? An investigation towards ECSI model on willingness to spend more in airport," Journal of Air Transport Management, Elsevier, vol. 112(C).
    6. Ahmet Demir & Karwan Talaat & Cumhur Aydinli, 2015. "The Relations among Dimensions of Service Quality, Satisfaction, Loyalty, and Willingness to pay more: Case of GSM Operators Service at Northern-Iraq," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 5(4), pages 146-154, October.
    7. Simon Peter Njoroge & X. N. Iraki, 2017. "Service Quality and Customer Satisfaction At Kenyan Airports," Proceedings Paper, in: Munyoki, Justus & Bode, Jürgen (ed.), Universities, Entrepreneurship and Enterprise Development in Africa - Conference Proceedings 2017, volume 6, pages 135-153, Universities Entrepreneurship and Enterprise Development in Africa International Conference.
    8. Thampan, Aromal & Sinha, Kapil & Gurjar, B.R. & Rajasekar, E., 2020. "Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality," Journal of Air Transport Management, Elsevier, vol. 87(C).
    9. Bogicevic, Vanja & Yang, Wan & Cobanoglu, Cihan & Bilgihan, Anil & Bujisic, Milos, 2016. "Traveler anxiety and enjoyment: The effect of airport environment on traveler's emotions," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 122-129.
    10. Hong, Seock-Jin & Choi, Dongho & Chae, Junjae, 2020. "Exploring different airport users’ service quality satisfaction between service providers and air travelers," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
    11. Chatzigeorgiou, Chryssoula & Christou, Evangelos & Simeli, Ioanna, 2017. "Delegate satisfaction from conference service quality and its impact on future behavioural intentions," EconStor Conference Papers 215864, ZBW - Leibniz Information Centre for Economics.
    12. Allen, Jaime & Bellizzi, Maria Grazia & Eboli, Laura & Forciniti, Carmen & Mazzulla, Gabriella, 2020. "Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity," Journal of Air Transport Management, Elsevier, vol. 84(C).
    13. Silva, Lenice M. & Bandeira, Michelle C.G.S.P. & Borille, Giovanna M.R. & Gomes, Rogéria A. & Guimarães, Lamartine N.F., 2024. "Fuzzy inference system for forecasting non-aeronautical revenues considering the customer experience," Journal of Air Transport Management, Elsevier, vol. 118(C).
    14. Antwi, Collins Opoku & Fan, Chong-jun & Nataliia, Ihnatushchenko & Aboagye, Michael Osei & Xu, Hangyu & Azamela, John Coffie, 2020. "Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    15. Lin, Yi-Hsin & Wu, Hanjun & He, Hang & Tsui, Kan Wai Hong, 2023. "Changes in perceptions of airport services’ attributes: An assessment of the impacts of COVID-19," Transport Policy, Elsevier, vol. 141(C), pages 116-128.
    16. Suparna Saha & Sanghamitra Basu & Debapratim Pandit, 2023. "A framework for identifying perceived Quality of Life indicators for the elderly in the neighbourhood context: a case study of Kolkata, India," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(3), pages 2705-2737, June.
    17. Kierzkowski, Artur & Kisiel, Tomasz, 2020. "Simulation model of security control lane operation in the state of the COVID-19 epidemic," Journal of Air Transport Management, Elsevier, vol. 88(C).
    18. Tuchen, Stefan & Arora, Mohit & Blessing, Lucienne, 2020. "Airport user experience unpacked: Conceptualizing its potential in the face of COVID-19," Journal of Air Transport Management, Elsevier, vol. 89(C).
    19. Kosiba, John Paul & Acheampong, Audrey & Adeola, Ogechi & Hinson, Robert E., 2020. "The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    20. Allis, Thiago & Castro, Rafael & Fraga, Carla, 2017. "Airport Concessions In Brazil And Its Influences On Service Quality: The Cases Of Brasília And São Paulo – Guarulhos Airports," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 5(4), pages 337-350.
    21. Phelipe Medeiros da Rocha & Helder Gomes Costa & Glauco Barbosa da Silva, 2022. "Gaps, Trends and Challenges in Assessing Quality of Service at Airport Terminals: A Systematic Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
    22. Isa, Nor Azlina Mohd & Ghaus, Hazelin & Hamid, Norlida Abdul & Tan, Peck-Leong, 2020. "Key drivers of passengers' overall satisfaction at klia2 terminal," Journal of Air Transport Management, Elsevier, vol. 87(C).
    23. Antwi, Collins Opoku & Fan, Chong-jun & Ihnatushchenko, Nataliia & Aboagye, Michael Osei & Xu, Hangyu, 2020. "Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction," Journal of Air Transport Management, Elsevier, vol. 89(C).
    24. Lin, Yi-Hsin & Lin, Feng-Jyh & Wang, Kuo-Hsiung, 2021. "The effect of social mission on service quality and brand image," Journal of Business Research, Elsevier, vol. 132(C), pages 744-752.
    25. Rubio-Andrada, Luis & Celemín-Pedroche, María Soledad & Escat-Cortés, María-Dolores & Jiménez-Crisóstomo, Abel, 2023. "Passengers satisfaction with the technologies used in smart airports: An empirical study from a gender perspective," Journal of Air Transport Management, Elsevier, vol. 107(C).
    26. Chatzigeorgiou, Chryssoula & Simeli, Ioanna, 2017. "Perception of service quality in agrotourism accommodations: Impact on guest loyalty and re-visit intentions," MPRA Paper 87914, University Library of Munich, Germany.
    27. Pandey, Mukesh Mohan, 2016. "Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 241-249.
    28. Lee, Kiljae & Yu, Chunyan, 2018. "Assessment of airport service quality: A complementary approach to measure perceived service quality based on Google reviews," Journal of Air Transport Management, Elsevier, vol. 71(C), pages 28-44.
    29. Gajewicz, Šukasz & Walaszczyk, Ewa & Nadolny, Michał & Nowosielski, Krzysztof, 2022. "Criteria of quality assessment of regional airport services - A very last picture before the COVID-19 pandemic," Journal of Air Transport Management, Elsevier, vol. 103(C).
    30. Claudia Munoz & Henry Laniado & Jorge Córdoba, 2019. "Modeling Air Travelers' Experience Based on Service Quality Stages Related to Airline and Airports," Modern Applied Science, Canadian Center of Science and Education, vol. 13(11), pages 1-37, November.
    31. Fahad Alam & Qing Yang & Yapa Mahinda Bandara & Nisar Ahmad & Option Takunda Chiwaridzo, 2024. "The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(3), pages 2454-2473, May.
    32. Hasan Emin GÜRLER & Ramazan ERTURGUT, 2019. "Hizmet Kalitesi ile Algılanan Değer Arasındaki İlişkide Kuşağın Moderatör Etkisi: Havayolu Endüstrisinde X ve Y Kuşağı Üzerine Bir Araştırma," Istanbul Business Research, Istanbul University Business School, vol. 48(2), pages 335-365, November.
    33. Luca D’Alonzo & Maria Chiara Leva & Edgardo Bucciarelli, 2021. "Comparing Passenger Satisfaction, Employees’ Perspective and Performance on Quality and Safety Indicators: A Field Study," Sustainability, MDPI, vol. 13(10), pages 1-25, May.
    34. Bezerra, George C.L. & Gomes, Carlos F., 2018. "Performance measurement practices in airports: Multidimensionality and utilization patterns," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 113-125.
    35. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.
    36. Wonmi Bae & Junwook Chi, 2021. "Content Analysis of Passengers’ Perceptions of Airport Service Quality: The Case of Honolulu International Airport," JRFM, MDPI, vol. 15(1), pages 1-19, December.
    37. Bakır, Mahmut & Özdemir, Emircan & Akan, Şahap & Atalık, Özlem, 2022. "A bibliometric analysis of airport service quality," Journal of Air Transport Management, Elsevier, vol. 104(C).
    38. Bezerra, George C.L. & Gomes, Carlos F., 2020. "Antecedents and consequences of passenger satisfaction with the airport," Journal of Air Transport Management, Elsevier, vol. 83(C).
    39. Cao, Mengfei & Li, Linbo & Zhang, Yahua, 2023. "Developing a passenger-centered airport: A case study of Urumqi airport in Xinjiang, China," Journal of Air Transport Management, Elsevier, vol. 108(C).
    40. Prentice, Catherine & Kadan, Mariam, 2019. "The role of airport service quality in airport and destination choice," Journal of Retailing and Consumer Services, Elsevier, vol. 47(C), pages 40-48.
    41. Bellizzi, Maria Grazia & Eboli, Laura & Mazzulla, Gabriella & Postorino, Maria Nadia, 2022. "Classification trees for analysing highly educated people satisfaction with airlines’ services," Transport Policy, Elsevier, vol. 116(C), pages 199-211.
    42. Chatzigeorgiou, Chryssoula & Christou, Evangelos & Simeli, Ioanna, 2017. "Delegate satisfaction from conference service quality and its impact on future behavioural intentions," MPRA Paper 93933, University Library of Munich, Germany.

  7. Carlos F. Gomes & Mahmoud M. Yasin & João V. Lisboa & Michael H. Small, 2014. "Discerning competitive strategy through an assessment of competitive methods," The Service Industries Journal, Taylor & Francis Journals, vol. 34(12), pages 974-998, August.

    Cited by:

    1. Johannes Hofmeister & Dominik K. Kanbach & Jens Hogreve, 2024. "Service productivity: a systematic review of a dispersed research area," Management Review Quarterly, Springer, vol. 74(3), pages 1249-1281, September.
    2. Tohidi, Amirhossein & Ghorbani, Mohammad & Karbasi, Ali-Reza & Asgharpourmasouleh, Ahmadreza & Hassani-Mahmooei, Behrooz, 2020. "Comparison of Fuzzy Multi-Criteria Decision-Making Methods to Rank Business Strategies and Marketing Resources," AGRIS on-line Papers in Economics and Informatics, Czech University of Life Sciences Prague, Faculty of Economics and Management, vol. 10(3), September.

  8. Carlos F. Gomes & Mahmoud M. Yasin, 2013. "An assessment of performance-related practices in service operational settings: measures and utilization patterns," The Service Industries Journal, Taylor & Francis Journals, vol. 33(1), pages 73-97, January.

    Cited by:

    1. Chin-Yi Fred Fang, 2020. "Perspective of Local Government on the Performance Assessment of District Sports and Leisure Centers," Sustainability, MDPI, vol. 12(21), pages 1-21, October.
    2. Bezerra, George C.L. & Gomes, Carlos F., 2018. "Performance measurement practices in airports: Multidimensionality and utilization patterns," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 113-125.

  9. Carlos F. Gomes & Mahmoud M. Yasin & João V. Lisboa, 2007. "An empirical investigation of manufacturing performance measures utilization," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 56(3), pages 187-204, March.

    Cited by:

    1. Rameshwar Dubey, 2011. "Improving Firm Performance through Logistics Activities: A Research Framework," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 2(1), pages 75-86, January.
    2. Dainelli, Francesco & Bini, Laura & Giunta, Francesco, 2013. "Signaling strategies in annual reports: Evidence from the disclosure of performance indicators," Advances in accounting, Elsevier, vol. 29(2), pages 267-277.

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