IDEAS home Printed from https://ideas.repec.org/a/eee/jaitra/v70y2018icp113-125.html
   My bibliography  Save this article

Performance measurement practices in airports: Multidimensionality and utilization patterns

Author

Listed:
  • Bezerra, George C.L.
  • Gomes, Carlos F.

Abstract

The purpose of this paper is to assess the current profile of airport executives concerning key aspects of their performance measurement practices. The results suggest that these practices still emphasize operational issues, such as safety, economic-financial, and service quality. In contrast, measuring performance according to a broader perspective of the airport business, including competition, long-term economic results, and the environmental and social outcomes of the airport activities, was not evident. This study has significant contributions for performance measurement and management in the airport context. Overall, the findings stress the need for broadening the approach to airport performance measurement as a business service organization, which may require adjustments in the current management information systems. Practical implications for airport management are presented.

Suggested Citation

  • Bezerra, George C.L. & Gomes, Carlos F., 2018. "Performance measurement practices in airports: Multidimensionality and utilization patterns," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 113-125.
    • Handle: RePEc:eee:jaitra:v:70:y:2018:i:c:p:113-125
    DOI: 10.1016/j.jairtraman.2018.05.006
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969699717304842
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jairtraman.2018.05.006?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Merkert, Rico & Assaf, A. George, 2015. "Using DEA models to jointly estimate service quality perception and profitability – Evidence from international airports," Transportation Research Part A: Policy and Practice, Elsevier, vol. 75(C), pages 42-50.
    2. Lai, Po‐Lin & Potter, Andrew & Beynon, Malcolm & Beresford, Anthony, 2015. "Evaluating the efficiency performance of airports using an integrated AHP/DEA-AR technique," Transport Policy, Elsevier, vol. 42(C), pages 75-85.
    3. Milan Janic, 2003. "Assessment And Management Of Quality Of Service At An Airport Passenger Terminal," Transportation Planning and Technology, Taylor & Francis Journals, vol. 26(3), pages 239-263, June.
    4. Hangjun Yang & Anming Zhang, 2011. "Price-cap regulation of congested airports," Journal of Regulatory Economics, Springer, vol. 39(3), pages 293-312, June.
    5. Weber, Martin, 1987. "Decision making with incomplete information," European Journal of Operational Research, Elsevier, vol. 28(1), pages 44-57, January.
    6. Voltes-Dorta, Augusto & Pagliari, Romano, 2012. "The impact of recession on airports' cost efficiency," Transport Policy, Elsevier, vol. 24(C), pages 211-222.
    7. Chi-Lok, Andrew Yuen & Zhang, Anming, 2009. "Effects of competition and policy changes on Chinese airport productivity: An empirical investigation," Journal of Air Transport Management, Elsevier, vol. 15(4), pages 166-174.
    8. Sarkis, Joseph & Talluri, Srinivas, 2004. "Performance based clustering for benchmarking of US airports," Transportation Research Part A: Policy and Practice, Elsevier, vol. 38(5), pages 329-346, June.
    9. Fan, L.W. & Wu, F. & Zhou, P., 2014. "Efficiency measurement of Chinese airports with flight delays by directional distance function," Journal of Air Transport Management, Elsevier, vol. 34(C), pages 140-145.
    10. Bezerra, George C.L. & Gomes, Carlos F., 2015. "The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport," Journal of Air Transport Management, Elsevier, vol. 44, pages 77-81.
    11. Oum, Tae H. & Yan, Jia & Yu, Chunyan, 2008. "Ownership forms matter for airport efficiency: A stochastic frontier investigation of worldwide airports," Journal of Urban Economics, Elsevier, vol. 64(2), pages 422-435, September.
    12. Adler, Nicole & Liebert, Vanessa & Yazhemsky, Ekaterina, 2013. "Benchmarking airports from a managerial perspective," Omega, Elsevier, vol. 41(2), pages 442-458.
    13. Jorge M. Simões & Carlos F. Gomes & Mahmoud M. Yasin, 2016. "Changing role of maintenance in business organisations: measurement versus strategic orientation," International Journal of Production Research, Taylor & Francis Journals, vol. 54(11), pages 3329-3346, June.
    14. Abrate, Graziano & Erbetta, Fabrizio, 2010. "Efficiency and patterns of service mix in airport companies: An input distance function approach," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 46(5), pages 693-708, September.
    15. Matteo Ignaccolo, 2003. "A Simulation model for airport capacity and delay analysis," Transportation Planning and Technology, Taylor & Francis Journals, vol. 26(2), pages 135-170, April.
    16. Jeffrey S. Harrison & Douglas A. Bosse & Robert A. Phillips, 2010. "Managing for stakeholders, stakeholder utility functions, and competitive advantage," Strategic Management Journal, Wiley Blackwell, vol. 31(1), pages 58-74, January.
    17. Jessop, Alan, 2009. "A multicriteria blockmodel for performance assessment," Omega, Elsevier, vol. 37(1), pages 204-214, February.
    18. Pathomsiri, Somchai & Haghani, Ali & Dresner, Martin & Windle, Robert J., 2008. "Impact of undesirable outputs on the productivity of US airports," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 44(2), pages 235-259, March.
    19. Wu, Paul Pao-Yen & Mengersen, Kerrie, 2013. "A review of models and model usage scenarios for an airport complex system," Transportation Research Part A: Policy and Practice, Elsevier, vol. 47(C), pages 124-140.
    20. Yang, Hangjun & Fu, Xiaowen, 2015. "A comparison of price-cap and light-handed airport regulation with demand uncertainty," Transportation Research Part B: Methodological, Elsevier, vol. 73(C), pages 122-132.
    21. Adler, Nicole & Ülkü, Tolga & Yazhemsky, Ekaterina, 2013. "Small regional airport sustainability: Lessons from benchmarking," Journal of Air Transport Management, Elsevier, vol. 33(C), pages 22-31.
    22. Assaf, A., 2009. "Accounting for size in efficiency comparisons of airports," Journal of Air Transport Management, Elsevier, vol. 15(5), pages 256-258.
    23. Barros, Carlos Pestana & Managi, Shunsuke & Matousek, Roman, 2009. "Productivity growth and biased technological change: Credit banks in Japan," Journal of International Financial Markets, Institutions and Money, Elsevier, vol. 19(5), pages 924-936, December.
    24. Rico Merkert & James Odeck & Svein Brathen & Romano Pagliari, 2012. "A Review of Different Benchmarking Methods in the Context of Regional Airports," Transport Reviews, Taylor & Francis Journals, vol. 32(3), pages 379-395, January.
    25. MacLean, Leonard & Richman, Alex & MacLean, Stuart, 2016. "Benchmarking airports with specific safety performance measures," Transportation Research Part A: Policy and Practice, Elsevier, vol. 92(C), pages 349-364.
    26. Francis, Graham & Humphreys, Ian & Fry, Jackie, 2002. "The benchmarking of airport performance," Journal of Air Transport Management, Elsevier, vol. 8(4), pages 239-247.
    27. Oum, Tae H. & Adler, Nicole & Yu, Chunyan, 2006. "Privatization, Corporatization, Ownership Forms and their Effects on the Performance of the World’s Major Airports," 47th Annual Transportation Research Forum, New York, New York, March 23-25, 2006 208026, Transportation Research Forum.
    28. Rocha, Phelipe Medeiros da & Barros, Alexandre Pinheiro de & Silva, Glauco Barbosa da & Costa, Helder Gomes, 2016. "Analysis of the operational performance of brazilian airport terminals: A multicriteria approach with De Borda-AHP integration," Journal of Air Transport Management, Elsevier, vol. 51(C), pages 19-26.
    29. Giesberts, Ludger, 2014. "`Managing Airports: An International Perspective` by Anne Graham," Journal of Airport Management, Henry Stewart Publications, vol. 8(2), pages 189-190, March.
    30. Perng, Shiaw-Wuu & Chow, Chia-Chuan & Liao, Wu-Cheng, 2010. "Analysis of shopping preference and satisfaction with airport retailing products," Journal of Air Transport Management, Elsevier, vol. 16(5), pages 279-283.
    31. T. Watts & C.J. McNair‐Connolly, 2012. "New performance measurement and management control systems," Journal of Applied Accounting Research, Emerald Group Publishing Limited, vol. 13(3), pages 226-241, November.
    32. Graham, Anne, 2009. "How important are commercial revenues to today's airports?," Journal of Air Transport Management, Elsevier, vol. 15(3), pages 106-111.
    33. Gkritza, Konstantina & Niemeier, Debbie & Mannering, Fred, 2006. "Airport security screening and changing passenger satisfaction: An exploratory assessment," Journal of Air Transport Management, Elsevier, vol. 12(5), pages 213-219.
    34. Leone, Kelly & Liu, Rongfang (Rachel), 2011. "Improving airport security screening checkpoint operations in the US via paced system design," Journal of Air Transport Management, Elsevier, vol. 17(2), pages 62-67.
    35. Fasone, Vincenzo & Kofler, Lukas & Scuderi, Raffaele, 2016. "Business performance of airports: Non-aviation revenues and their determinants," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 35-45.
    36. Gillen, David & Lall, Ashish, 1997. "Developing measures of airport productivity and performance: an application of data envelopment analysis," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 33(4), pages 261-273, December.
    37. Manataki, Ioanna E. & Zografos, Konstantinos G., 2010. "Assessing airport terminal performance using a system dynamics model," Journal of Air Transport Management, Elsevier, vol. 16(2), pages 86-93.
    38. Assaf, A. George & Josiassen, Alexander & Gillen, David, 2014. "Measuring firm performance: Bayesian estimates with good and bad outputs," Journal of Business Research, Elsevier, vol. 67(6), pages 1249-1256.
    39. Vogel, Hans-Arthur & Graham, Anne, 2013. "Devising airport groupings for financial benchmarking," Journal of Air Transport Management, Elsevier, vol. 30(C), pages 32-38.
    40. Skouloudis, Antonis & Evangelinos, Konstantinos & Moraitis, Stavros, 2012. "Accountability and stakeholder engagement in the airport industry: An assessment of airports’ CSR reports," Journal of Air Transport Management, Elsevier, vol. 18(1), pages 16-20.
    41. Barros, Carlos Pestana & Weber, William L., 2009. "Productivity growth and biased technological change in UK airports," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 45(4), pages 642-653, July.
    42. Gillen, David, 2011. "The evolution of airport ownership and governance," Journal of Air Transport Management, Elsevier, vol. 17(1), pages 3-13.
    43. de Barros, Alexandre G. & Somasundaraswaran, A.K. & Wirasinghe, S.C., 2007. "Evaluation of level of service for transfer passengers at airports," Journal of Air Transport Management, Elsevier, vol. 13(5), pages 293-298.
    44. Oum, Tae H. & Adler, Nicole & Yu, Chunyan, 2006. "Privatization, corporatization, ownership forms and their effects on the performance of the world's major airports," Journal of Air Transport Management, Elsevier, vol. 12(3), pages 109-121.
    45. Suzuki, Soushi & Nijkamp, Peter & Rietveld, Piet & Pels, Eric, 2010. "A distance friction minimization approach in data envelopment analysis: A comparative study on airport efficiency," European Journal of Operational Research, Elsevier, vol. 207(2), pages 1104-1115, December.
    46. Lupo, Toni, 2015. "Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily," Journal of Air Transport Management, Elsevier, vol. 42(C), pages 249-259.
    47. Kratzsch, Uwe & Sieg, Gernot, 2011. "Non-aviation revenues and their implications for airport regulation," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 47(5), pages 755-763, September.
    48. Chang, Yu-Chun & Yu, Ming-Miin & Chen, Po-Chi, 2013. "Evaluating the performance of Chinese airports," Journal of Air Transport Management, Elsevier, vol. 31(C), pages 19-21.
    49. Barros, Carlos Pestana & Dieke, Peter U.C., 2008. "Measuring the economic efficiency of airports: A Simar-Wilson methodology analysis," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 44(6), pages 1039-1051, November.
    50. Babu P. George & Tony L. Henthorne & Thomas R. Panko, 2013. "ASQual: measuring tourist perceived service quality in an airport setting," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 6(5), pages 526-536.
    51. Adler, Nicole & Liebert, Vanessa, 2014. "Joint impact of competition, ownership form and economic regulation on airport performance and pricing," Transportation Research Part A: Policy and Practice, Elsevier, vol. 64(C), pages 92-109.
    52. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.
    53. Correia, Anderson R. & Wirasinghe, S.C., 2007. "Development of level of service standards for airport facilities: Application to São Paulo International Airport," Journal of Air Transport Management, Elsevier, vol. 13(2), pages 97-103.
    54. Bazargan, Massoud & Vasigh, Bijan, 2003. "Size versus efficiency: a case study of US commercial airports," Journal of Air Transport Management, Elsevier, vol. 9(3), pages 187-193.
    55. Assaf, A. George & Gillen, David & Barros, Carlos, 2012. "Performance assessment of UK airports: Evidence from a Bayesian dynamic frontier model," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 48(3), pages 603-615.
    56. Yoshida, Yuichiro & Fujimoto, Hiroyoshi, 2004. "Japanese-airport benchmarking with the DEA and endogenous-weight TFP methods: testing the criticism of overinvestment in Japanese regional airports," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 40(6), pages 533-546, November.
    57. Correia, Anderson Ribeiro & Wirasinghe, S.C. & de Barros, Alexandre G., 2008. "A global index for level of service evaluation at airport passenger terminals," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 44(4), pages 607-620, July.
    58. Pacheco, Ricardo Rodrigues & Fernandes, Elton & Domingos, Eduardo Marques, 2014. "Airport airside safety index," Journal of Air Transport Management, Elsevier, vol. 34(C), pages 86-92.
    59. Ronzani Borille, Giovanna Miceli & Correia, Anderson Ribeiro, 2013. "A method for evaluating the level of service arrival components at airports," Journal of Air Transport Management, Elsevier, vol. 27(C), pages 5-10.
    60. Hudson Smith, Mel & Smith, Dave, 2007. "Implementing strategically aligned performance measurement in small firms," International Journal of Production Economics, Elsevier, vol. 106(2), pages 393-408, April.
    61. Carlos F. Gomes & Mahmoud M. Yasin, 2013. "An assessment of performance-related practices in service operational settings: measures and utilization patterns," The Service Industries Journal, Taylor & Francis Journals, vol. 33(1), pages 73-97, January.
    62. Fu, Yan-Kai & Chan, Tsung-Lung, 2014. "A conceptual evaluation framework for organisational safety culture: An empirical study of Taipei Songshan Airport," Journal of Air Transport Management, Elsevier, vol. 34(C), pages 101-108.
    63. Halpern, Nigel, 2010. "Marketing innovation: Sources, capabilities and consequences at airports in Europe's peripheral areas," Journal of Air Transport Management, Elsevier, vol. 16(2), pages 52-58.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Thomas, Antonio & Scandurra, Giuseppe, 2023. "The transition toward sustainability of airport operators. Evidence from Italy," Journal of Air Transport Management, Elsevier, vol. 112(C).
    2. Thampan, Aromal & Sinha, Kapil & Gurjar, B.R. & Rajasekar, E., 2020. "Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality," Journal of Air Transport Management, Elsevier, vol. 87(C).
    3. Ripoll-Zarraga, Ane Elixabete & Huderek-Glapska, Sonia, 2021. "Airports’ managerial human capital, ownership, and efficiency," Journal of Air Transport Management, Elsevier, vol. 92(C).
    4. Rosa, Carmen B. & Wendt, João Francisco M. & Chaves, Daniel M.S. & Thomasi, Virginia & Michels, Leandro & Siluk, Julio Cezar M., 2020. "Mathematical modeling for the measurement of the competitiveness index of Brazil south urban sectors for installation of photovoltaic systems," Energy Policy, Elsevier, vol. 136(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Thampan, Aromal & Sinha, Kapil & Gurjar, B.R. & Rajasekar, E., 2020. "Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality," Journal of Air Transport Management, Elsevier, vol. 87(C).
    2. D’Alfonso, Tiziana & Daraio, Cinzia & Nastasi, Alberto, 2015. "Competition and efficiency in the Italian airport system: new insights from a conditional nonparametric frontier analysis," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 80(C), pages 20-38.
    3. Myung Je Lee & Changhee Kim, 2018. "A network DEA aeronautical and non-aeronautical production model: an application to South Korea airports," Journal of Economic Structures, Springer;Pan-Pacific Association of Input-Output Studies (PAPAIOS), vol. 7(1), pages 1-12, December.
    4. Liu, Dan, 2016. "Measuring aeronautical service efficiency and commercial service efficiency of East Asia airport companies: An application of Network Data Envelopment Analysis," Journal of Air Transport Management, Elsevier, vol. 52(C), pages 11-22.
    5. lo Storto, Corrado, 2018. "Ownership structure and the technical, cost, and revenue efficiency of Italian airports," Utilities Policy, Elsevier, vol. 50(C), pages 175-193.
    6. Chen, Ying-Hsiu & Lai, Po-Lin & Piboonrungroj, Pairach, 2017. "The relationship between airport performance and privatisation policy: A nonparametric metafrontier approach," Journal of Transport Geography, Elsevier, vol. 62(C), pages 229-235.
    7. Paraschi, Elen Paraskevi & Georgopoulos, Antonios & Papatheodorou, Andreas, 2020. "Abiotic determinants of airport performance: Insights from a global survey," Transport Policy, Elsevier, vol. 85(C), pages 33-53.
    8. Fernández, Xose Luis & Gundelfinger, Javier & Coto-Millán, Pablo, 2022. "The impact of logistics and intermodality on airport efficiency," Transport Policy, Elsevier, vol. 124(C), pages 233-239.
    9. Adler, Nicole & Ülkü, Tolga & Yazhemsky, Ekaterina, 2013. "Small regional airport sustainability: Lessons from benchmarking," Journal of Air Transport Management, Elsevier, vol. 33(C), pages 22-31.
    10. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.
    11. Abbott, Malcolm, 2015. "Reform and efficiency of New Zealand's airports," Utilities Policy, Elsevier, vol. 36(C), pages 1-9.
    12. Ahn, Young-Hyo & Min, Hokey, 2014. "Evaluating the multi-period operating efficiency of international airports using data envelopment analysis and the Malmquist productivity index," Journal of Air Transport Management, Elsevier, vol. 39(C), pages 12-22.
    13. Fabio Carlucci & Andrea Cirà & Paolo Coccorese, 2018. "Measuring and Explaining Airport Efficiency and Sustainability: Evidence from Italy," Sustainability, MDPI, vol. 10(2), pages 1-17, February.
    14. Phelipe Medeiros da Rocha & Helder Gomes Costa & Glauco Barbosa da Silva, 2022. "Gaps, Trends and Challenges in Assessing Quality of Service at Airport Terminals: A Systematic Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
    15. De Nicola, Arianna & Gitto, Simone & Mancuso, Paolo, 2013. "Airport quality and productivity changes: A Malmquist index decomposition assessment," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 58(C), pages 67-75.
    16. Lai, Po‐Lin & Potter, Andrew & Beynon, Malcolm & Beresford, Anthony, 2015. "Evaluating the efficiency performance of airports using an integrated AHP/DEA-AR technique," Transport Policy, Elsevier, vol. 42(C), pages 75-85.
    17. Wang, Zhanwei & Song, Woon-Kyung, 2020. "Sustainable airport development with performance evaluation forecasts: A case study of 12 Asian airports," Journal of Air Transport Management, Elsevier, vol. 89(C).
    18. Zou, Bo & Kafle, Nabin & Chang, Young-Tae & Park, Kevin, 2015. "US airport financial reform and its implications for airport efficiency: An exploratory investigation," Journal of Air Transport Management, Elsevier, vol. 47(C), pages 66-78.
    19. Gutiérrez, Ester & Lozano, Sebastián, 2016. "Efficiency assessment and output maximization possibilities of European small and medium sized airports," Research in Transportation Economics, Elsevier, vol. 56(C), pages 3-14.
    20. Fragoudaki, Alexandra & Giokas, Dimitrios, 2020. "Airport efficiency in the dawn of privatization: The case of Greece," Journal of Air Transport Management, Elsevier, vol. 86(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jaitra:v:70:y:2018:i:c:p:113-125. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/journal-of-air-transport-management/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.