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Airport Concessions In Brazil And Its Influences On Service Quality: The Cases Of Brasília And São Paulo – Guarulhos Airports

Author

Listed:
  • Allis, Thiago

    (University of São Paulo (USP))

  • Castro, Rafael

    (Federal Center for Technological Education Celso Suckow da Fonseca)

  • Fraga, Carla

    (Federal University of the State of Rio de Janeiro)

Abstract

Over the last decade, the Brazilian air market has tripled in size, a result of economic expansion and the spread of the air travel culture, among others. As far as airport infrastructures are concerned, during the mega-events era (2014 FIFA World Cup and the 2016 Summer Olympics), the airport management sector started to receive greater investments from private and foreign companies. After 2012, a large array of improvements took place, in order to meet the demands associated with the mega-events, but also to tackle the increase of domestic air traffic. In this context, this paper aims to identify, describe and analyze the influences of the airport concession in Brazil on the quality of services perceived by the users (passengers). For that, an analysis of the reports of the aviation authorities is carried out. The airports of Guarulhos (São Paulo) and Brasília (Federal District), among the first to be privatized, were selected as case studies. From this study, the mobility of global capital associated with airport management deserves to be highlighted, while the expertise of these large companies is expected to contribute to the increase in the quality of services in Brazilian airports - historically managed by public sector.

Suggested Citation

  • Allis, Thiago & Castro, Rafael & Fraga, Carla, 2017. "Airport Concessions In Brazil And Its Influences On Service Quality: The Cases Of Brasília And São Paulo – Guarulhos Airports," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 5(4), pages 337-350.
    • Handle: RePEc:ris:jspord:0949
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    References listed on IDEAS

    as
    1. Oliveira, Alessandro V.M. & Lohmann, Gui & Costa, Tiago G., 2016. "Network concentration and airport congestion in a post de-regulation context: A case study of Brazil 2000–2010," Journal of Transport Geography, Elsevier, vol. 50(C), pages 33-44.
    2. Bogicevic, Vanja & Yang, Wan & Cobanoglu, Cihan & Bilgihan, Anil & Bujisic, Milos, 2016. "Traveler anxiety and enjoyment: The effect of airport environment on traveler's emotions," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 122-129.
    3. Bezerra, George C.L. & Gomes, Carlos F., 2015. "The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport," Journal of Air Transport Management, Elsevier, vol. 44, pages 77-81.
    4. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.
    5. Lipovich, Gustavo Andrés, 2008. "The privatization of Argentine airports," Journal of Air Transport Management, Elsevier, vol. 14(1), pages 8-15.
    6. Park, Jin Woo & Kim, Kee-Woong & Seo, Hae-Jong & Shin, Hong-Woo, 2011. "The privatization of Korea’s Incheon International Airport," Journal of Air Transport Management, Elsevier, vol. 17(4), pages 233-236.
    7. Pantouvakis, Angelos & Renzi, Maria Francesca, 2016. "Exploring different nationality perceptions of airport service quality," Journal of Air Transport Management, Elsevier, vol. 52(C), pages 90-98.
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    Cited by:

    1. Zunino Singh, Dhan & Gruschetsky, Valeria & Piglia, Melina, 2021. "Pensar las infraestructuras en Latinoamérica," Nülan. Deposited Documents 3820, Universidad Nacional de Mar del Plata, Facultad de Ciencias Económicas y Sociales, Centro de Documentación.

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    More about this item

    Keywords

    Air Transport; Airports Concession; Quality of Services; Brazil;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • L93 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Air Transportation

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