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The 20 Keys Methodology – Continuous Improvement for Organizational Efficiency

Author

Listed:
  • Erceg Aleksandar

    (Josip Juraj Strossmayer University of Osijek, Croatia)

  • Dotlić Predrag

    (University Hospital Osijek, Croatia)

  • Mikuš Monika

    (Entrepreneurial Center, Croatia)

Abstract

Increased organizational efficiency should be one of the main strategic goals of every business. Ways of achieving it differ and one of the many choices is to improve business operations using available tools such as the “20 keys methodology”. This methodology is used to achieve strategic goals through the enhanced speed of learning and innovation. The aim of this paper is to look at the potential of 20 keys methodology for the improvement of company’s organizational efficiency in today’s global market. This integrated set of different tools is intended to increase the company’s efficiency and level of quality with synchronized cost reduction. 20 keys tend to eliminate various “wastes” in production processes to improve buyer’s satisfaction and motivate employees to act towards achieving company’s goals. Eventually, the methodology application should ensure a sustainable development, profitability, and integrated approach to competitiveness and long-term success of the company. The paper examines the implementation of the 20 keys methodology in Croatia and presents one case of a local production company using the methodology aiming to increase the organizational efficiency. Further research proposals are brought to confirm the potential influence of methodology on organizational efficiency.

Suggested Citation

  • Erceg Aleksandar & Dotlić Predrag & Mikuš Monika, 2018. "The 20 Keys Methodology – Continuous Improvement for Organizational Efficiency," Studia Universitatis Babeș-Bolyai Oeconomica, Sciendo, vol. 63(1), pages 20-36, April.
    • Handle: RePEc:vrs:subboe:v:63:y:2018:i:1:p:20-36:n:2
    DOI: 10.2478/subboec-2018-0002
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    References listed on IDEAS

    as
    1. Souraj Salah & Juan A. Carretero & Abdur Rahim, 2010. "The integration of quality management and continuous improvement methodologies with management systems," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 6(3), pages 269-288.
    2. Marina Dabic & Mario Orac & Tugrul U Daim, 2016. "Targeting sustainable competitiveness in Croatia by implementation of “20 Keys” methodology," Journal of Innovation and Entrepreneurship, Springer, vol. 5(1), pages 1-26, December.
    3. Jiju Antony, 2011. "Six Sigma vs Lean," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 60(2), pages 185-190, January.
    4. Kumar, U. Dinesh & Nowicki, David & Ramirez-Marquez, Jose Emmanuel & Verma, Dinesh, 2008. "On the optimal selection of process alternatives in a Six Sigma implementation," International Journal of Production Economics, Elsevier, vol. 111(2), pages 456-467, February.
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    More about this item

    Keywords

    process improvement; operations management; 20 keys methodology; cost reduction; organizational efficiency;
    All these keywords.

    JEL classification:

    • D24 - Microeconomics - - Production and Organizations - - - Production; Cost; Capital; Capital, Total Factor, and Multifactor Productivity; Capacity
    • M29 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Other
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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