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BPM Center of Excellence: The Case of a Brazilian Company

In: Handbook on Business Process Management 2

Author

Listed:
  • Leandro Jesus

    (Federal University of Rio de Janeiro)

  • André Macieira
  • Daniel Karrer
  • Heitor Caulliraux

Abstract

The BPM Center of Excellence (CoE) has been widely adopted in organizations that believe in BPM’s potential as a tool to promote an organizational environment that is technically and culturally prone to innovation and change. This chapter shows the relevance of a BPM CoE in order to implement an effective BPM Governance that generates synergy, efficiency, and collaboration within all types of existent BPM initiatives inside an organization. It also discusses lessons learnt related to the implementation of a BPM CoE by presenting a real case in a Brazilian company.

Suggested Citation

  • Leandro Jesus & André Macieira & Daniel Karrer & Heitor Caulliraux, 2010. "BPM Center of Excellence: The Case of a Brazilian Company," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 285-306, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-01982-1_14
    DOI: 10.1007/978-3-642-01982-1_14
    as

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    Citations

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    Cited by:

    1. Jurczuk Arkadiusz, 2021. "Barriers to implementation of business process governance mechanisms," Engineering Management in Production and Services, Sciendo, vol. 13(4), pages 22-38, December.
    2. Heitor Mansur Caulliraux & Thais Spiegel & Adriano Proen?a, 2012. "Process Management and Organizational Structure in Large Brazilian Companies: Multiple Case Study," Business and Management Research, Business and Management Research, Sciedu Press, vol. 1(2), pages 48-68, June.
    3. Dileep Kumar.M, 2012. "Factors Wavering Internationalizations of SMEs: Indian Context," Journal of Economics and Behavioral Studies, AMH International, vol. 4(3), pages 142-158.

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