IDEAS home Printed from https://ideas.repec.org/a/spr/binfse/v63y2021i6d10.1007_s12599-021-00693-0.html
   My bibliography  Save this article

A Typology of Business Process Standardization Strategies

Author

Listed:
  • Kanika Goel

    (Queensland University of Technology)

  • Wasana Bandara

    (Queensland University of Technology)

  • Guy Gable

    (Queensland University of Technology)

Abstract

Business Process Standardization (BPS) is a strategy for improved efficiency and effectiveness of business processes. However, BPS approaches are known to vary much in practice, can consume inordinate time and resources, and are ill-understood. This study applies an exploratory analysis of BPS literature to identify alternative BPS strategies. The analysis identified three key decision-points when strategizing: (i) Approach to standardization (Bottom-up or Top-down), (ii) Choice of Master Process (Internal Exemplar, Internal Best-of-Breed, or External Exemplar), and (iii) Optimization of the Master Process (Yes or No). These alternative choices, in combination, yield 12 BPS strategies, which are described herein and instantiated by mapping 21 published BPS cases against the 12 strategy types. The resulting typology of BPS strategies can serve as a useful tool for researchers investigating BPS and may provide insight for practitioners when considering an appropriate BPS strategy, or in better understanding their existing implicit or explicit strategy.

Suggested Citation

  • Kanika Goel & Wasana Bandara & Guy Gable, 2021. "A Typology of Business Process Standardization Strategies," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(6), pages 621-635, December.
    • Handle: RePEc:spr:binfse:v:63:y:2021:i:6:d:10.1007_s12599-021-00693-0
    DOI: 10.1007/s12599-021-00693-0
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12599-021-00693-0
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12599-021-00693-0?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Patrick Afflerbach & Manuel Bolsinger & Maximilian Röglinger, 2016. "An economic decision model for determining the appropriate level of business process standardization," Business Research, Springer;German Academic Association for Business Research, vol. 9(2), pages 335-375, August.
    2. Seok-Woo Kwon, 2008. "Does the Standardization Process Matter? A Study of Cost Effectiveness in Hospital Drug Formularies," Management Science, INFORMS, vol. 54(6), pages 1065-1079, June.
    3. Bjoern Muenstermann & Alexander von Stetten & Sven Laumer & Andreas Eckhardt, 2010. "The performance impact of business process standardization: HR case study insights," Management Research Review, Emerald Group Publishing Limited, vol. 33(9), pages 924-939, August.
    4. Markus Schäfermeyer & Christoph Rosenkranz & Roland Holten, 2012. "The Impact of Business Process Complexity on Business Process Standardization," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 4(5), pages 261-270, October.
    5. Constantin Houy & Peter Fettke & Peter Loos & Wil Aalst & John Krogstie, 2011. "Business Process Management in the Large," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 3(6), pages 385-388, December.
    6. Michael Becker & Rüdiger Buchkremer, 2019. "A practical process mining approach for compliance management," Journal of Financial Regulation and Compliance, Emerald Group Publishing Limited, vol. 27(4), pages 464-478, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kanika Goel & Wasana Bandara & Guy Gable, 2023. "Conceptualizing Business Process Standardization: A Review and Synthesis," Schmalenbach Journal of Business Research, Springer, vol. 75(2), pages 195-237, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Kanika Goel & Wasana Bandara & Guy Gable, 2023. "Conceptualizing Business Process Standardization: A Review and Synthesis," Schmalenbach Journal of Business Research, Springer, vol. 75(2), pages 195-237, June.
    2. Jochen Wulf, 2020. "Development of an AHP hierarchy for managing omnichannel capabilities: a design science research approach," Business Research, Springer;German Academic Association for Business Research, vol. 13(1), pages 39-68, April.
    3. Jurczuk Arkadiusz, 2021. "Barriers to implementation of business process governance mechanisms," Engineering Management in Production and Services, Sciendo, vol. 13(4), pages 22-38, December.
    4. Ulrich Frank & Stefan Strecker & Peter Fettke & Jan Brocke & Jörg Becker & Elmar Sinz, 2014. "The Research Field “Modeling Business Information Systems”," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(1), pages 39-43, February.
    5. Heidi Romero & Remco Dijkman & Paul Grefen & Arjan Weele, 2015. "Factors that Determine the Extent of Business Process Standardization and the Subsequent Effect on Business Performance," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 57(4), pages 261-270, August.
    6. Sukruth Suresh & T. Ravichandran, 2022. "Value Gains in Business Process Outsourcing: The Vendor Perspective," Information Systems Frontiers, Springer, vol. 24(2), pages 677-690, April.
    7. Brocke, Jan vom & Zelt, Sarah & Schmiedel, Theresa, 2016. "On the role of context in business process management," International Journal of Information Management, Elsevier, vol. 36(3), pages 486-495.
    8. Paul S. Adler, 2012. "PERSPECTIVE—The Sociological Ambivalence of Bureaucracy: From Weber via Gouldner to Marx," Organization Science, INFORMS, vol. 23(1), pages 244-266, February.
    9. Riccardo Cognini & Flavio Corradini & Stefania Gnesi & Andrea Polini & Barbara Re, 0. "Business process flexibility - a systematic literature review with a software systems perspective," Information Systems Frontiers, Springer, vol. 0, pages 1-29.
    10. Paulo Cesar Schotten & Leydiana Sousa Pereira & Danielle Costa Morais, 2022. "Credit granting sorting model for financial organizations," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 8(1), pages 1-24, December.
    11. Michael Becker & Kevin Merz & Rüdiger Buchkremer, 2020. "RegTech—the application of modern information technology in regulatory affairs: areas of interest in research and practice," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 27(4), pages 161-167, October.
    12. Jan Recker & Jan Mendling, 2016. "The State of the Art of Business Process Management Research as Published in the BPM Conference," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 58(1), pages 55-72, February.
    13. Maria Georgiana PONEA & Ioana Antoaneta PONEA (RADU) & Lucian Gheorghe NASTASE, 2020. "How Can Entrepreneurs Use Latest Technology In Order To Accelerate Human Achievement At Work And Drive Business Process Improvements?," Contemporary Economy Journal, Constantin Brancoveanu University, vol. 5(2), pages 187-191.
    14. Mertens, Willem & Recker, Jan & Kummer, Tyge-F. & Kohlborn, Thomas & Viaene, Stijn, 2016. "Constructive deviance as a driver for performance in retail," Journal of Retailing and Consumer Services, Elsevier, vol. 30(C), pages 193-203.
    15. Jan Recker & Jan Mendling, 2016. "The State of the Art of Business Process Management Research as Published in the BPM Conference," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 58(1), pages 55-72, February.
    16. In, Joonhwan & Bradley, Randy V. & Bichescu, Bogdan C. & Smith, Antoinette L., 2019. "Breaking the chain: GPO changes and hospital supply cost efficiency," International Journal of Production Economics, Elsevier, vol. 218(C), pages 297-307.
    17. Riccardo Cognini & Flavio Corradini & Stefania Gnesi & Andrea Polini & Barbara Re, 2018. "Business process flexibility - a systematic literature review with a software systems perspective," Information Systems Frontiers, Springer, vol. 20(2), pages 343-371, April.
    18. Cesare A.F. Riillo & Kai Jakobs, 2023. "Too many or too few Standards Setters? Evidence from the Performance of Firms engaged in Standardization," The Journal of Technology Transfer, Springer, vol. 48(6), pages 2106-2131, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:binfse:v:63:y:2021:i:6:d:10.1007_s12599-021-00693-0. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.