IDEAS home Printed from https://ideas.repec.org/a/tho/journl/v23y2017n1p35-50.html
   My bibliography  Save this article

Experiential dimensions and their influence on behavioral intentions within the context of nature-based tourism

Author

Listed:
  • Marios Sotiriadis

    (Department of Entrepreneurship, Transport, Tourism and Logistics Management, University of South Africa, Pretoria, South Africa)

Abstract

Purpose – This paper aims at investigating the customers’ experience in nature-based attractions and its influence on post consumption behavior. Design – The study uses two theoretical frameworks (experience economy and behavioural intentions) to investigate the determining dimensions of the wildlife experience to customer satisfaction, and the relationships between the wildlife experience and the behavioural intentions. Approach – The research develops an explanatory framework of consumer experience that measures the four dimensions and their relative influence on satisfaction, perceived service quality and behavioral intentions. Methodology – The proposed research framework was empirically tested by implying a quantitative research and the technique of convenience sampling to customers of Game Reserves in Republic of South Africa. Findings – The results indicate that the experience framework constitutes a valid tool for the study of wildlife experiences. In the context of nature-based tourism the experiential dimensions which influence the perceived service quality and customers’ satisfaction are escapism and esthetics. There is also a strong correlation between wildlife experience and post consumption behavioural intentions, especially for word-of-mouth and repurchase intention. Originality – The research extends existing theory by incorporating new elements and empirically investigating them within a new context. It is the first empirical study that investigates the experiential dimensions within the context of nature-based tourism and customers’ behavioural intentions. It develops an explanatory framework of customer experience that measures the four dimensions, their relationship with experience outcomes (satisfaction and perceived service quality) and their relative influence on behavioural intentions.

Suggested Citation

  • Marios Sotiriadis, 2017. "Experiential dimensions and their influence on behavioral intentions within the context of nature-based tourism," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 23(1), pages 35-50, May.
    • Handle: RePEc:tho:journl:v:23:y:2017:n:1:p:35-50
    DOI: 10.20867/thm.23.1.7
    as

    Download full text from publisher

    File URL: http://hrcak.srce.hr/file/266530
    Download Restriction: no
    File URL: https://libkey.io/10.20867/thm.23.1.7?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Rajagopal, 2015. "Consumer Value Management," Palgrave Macmillan Books, in: The Butterfly Effect in Competitive Markets, chapter 5, pages 119-143, Palgrave Macmillan.
    2. Chen, Shu-Ching, 2015. "Customer value and customer loyalty: Is competition a missing link?," Journal of Retailing and Consumer Services, Elsevier, vol. 22(C), pages 107-116.
    3. B. Larivière & B. Cooil & L. Aksoy & T. L. Keiningham, 2011. "Does Satisfaction Matter More if a Multichannel Customer Is also a Multicompany Customer?," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 11/699, Ghent University, Faculty of Economics and Business Administration.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jessica Patroni Author-Email: Jessica.Patroni@Murodch.edu.au Author-Workplace-Name: Harry Butler Institute Centre for Sustainable Aquatic Ecosystems, Murdoch, Western Australia & David Newsome & David, 2019. "Reflecting on the human dimensions of wild dolphin tourism in marine environments," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 25(1), pages 141-160, May.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Luis Enrique Valdez-Juárez & Nicolas Salvador Beltramino & Roberto Limón-Ulloa & Elva Alicia Ramos-Escobar, 2020. "The Quality of the Service, Superior Value Generator in the Restaurant Sector," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 11(3), pages 1-87, March.
    2. Agossadou, A.J. & Fiamohe, R. & Tossou, H. & Kinkpe, T., 2018. "Agribusiness opportunities for youth in Nigeria: Farmers perceptions and willingness to pay for mechanized harvesting equipment," 2018 Conference, July 28-August 2, 2018, Vancouver, British Columbia 277553, International Association of Agricultural Economists.
    3. Otterbring, Tobias & Folwarczny, Michał, 2024. "Social validation, reciprocation, and sustainable orientation: Cultivating “clean†codes of conduct through social influence," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
    4. Nashrul Hakimi & Noorshella Binti Che Nawi & Mohamad Ismail & Md Zaki Muhamad Hasan & Asrul Hery Ibrahim & Noorul Azwin Md Nasir, 2018. "The Roles of Islamic Religiosity, Brand Image and Knowledge on Relationship between Perceived Value and Tourist Satisfaction: A Review," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(8), pages 101-101, June.
    5. Heejae Shin & Wirawan Dahana, 2017. "Asymmetric Persuasive Effects of Gain- and Loss-related Messages in Electronic Word of Mouth," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(12), pages 1-82, November.
    6. Dominik Gutt & Jürgen Neumann & Wael Jabr & Dennis Kundisch, 2020. "The Fate of the App: Economic Implications of Updating under Reputation Resetting," Working Papers Dissertations 76, Paderborn University, Faculty of Business Administration and Economics.
    7. DR.A.VARADARAJ & Mrs.D.CHARUMATHI, 2019. "Impact Of Hedonic And Utilitarian Shopping Motive On Online Purchase Decision," CSIE Working Papers, Center for Studies in European Integration (CSEI), Academy of Economic Studies of Moldova (ASEM), issue 11, pages 6-16, March.
    8. Mario Coccia, 2020. "Cyclical phenomena in technological change," Papers 2010.03168, arXiv.org, revised Oct 2020.
    9. Picón-Berjoyo, Araceli & Ruiz-Moreno, Carolina & Castro, Ignacio, 2016. "A mediating and multigroup analysis of customer loyalty," European Management Journal, Elsevier, vol. 34(6), pages 701-713.
    10. Kitchel, Hannah & Boehm, Rebecca L. & Cash, Sean B., 2018. "Does Consumer Climate Change Knowledge and Risk Perception Influence Willingness to Pay for Climate Mitigation in Beverage Crop Production?," 2018 Annual Meeting, August 5-7, Washington, D.C. 274067, Agricultural and Applied Economics Association.
    11. Alexandra Ioana IONESCU FLOREA & Rãzvan-Andrei CORBOS, 2016. "Impact of the Customers’ and Governments’ Demands on Complex Food Supply Chains," Management and Economics Review, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 1(1), pages 33-41, June.
    12. Emanuele Iannitto, 2020. "The Customer Value: A Bibliographical Review," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 11(3), pages 106-106, March.
    13. Swapan Kumar Saha & Paulo Duarte & Susana C. Silva & Guijun Zhuang, 2021. "Supporting sustainability by promoting online purchase through enhancement of online convenience," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(5), pages 7251-7272, May.
    14. Giuseppina Migliore & Vittorio Farina & Salvatore Tinervia & Giovanni Matranga & Giorgio Schifani, 2017. "Consumer interest towards tropical fruit: factors affecting avocado fruit consumption in Italy," Agricultural and Food Economics, Springer;Italian Society of Agricultural Economics (SIDEA), vol. 5(1), pages 1-12, December.
    15. Timmy H. Tseng & Shao-Hsun Chang & Yu-Min Wang & Yi-Shun Wang & Shin-jeng Lin, 2020. "An Empirical Investigation of the Longitudinal Effect of Online Consumer Reviews on Hotel Accommodation Performance," Sustainability, MDPI, vol. 13(1), pages 1-16, December.
    16. Heba Ali, 2018. "Twitter, Investor Sentiment and Capital Markets: What Do We Know?," International Journal of Economics and Finance, Canadian Center of Science and Education, vol. 10(8), pages 158-158, August.
    17. Alev Kocak Alan & Ebru Tumer Kabadayi & Selen Bakis & Yesim Can & Melih Can Sekerin, 2017. "Generating and Assessing Consumer¡¯s Innovation Adoption through Consumer Innovativeness, Innovation Characteristics and Perceived Brand Innovativeness," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 9(6), pages 68-81, December.
    18. Trinh, Giang & Khan, Huda & Lockshin, Larry, 2020. "Purchasing behaviour of ethnicities: Are they different?," International Business Review, Elsevier, vol. 29(4).
    19. Vadivelu Thusyanthy, 2018. "Celebrity Endorsement and Brand Credibility in the Carbonated Soft Drink Industry in Sri Lanka," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(7), pages 1-93, June.
    20. Lama Zalloum & Hamad Alghadeer & Nawras Nusairat, 2019. "The Effect of Using Mobile Banking Services Applications on Electronic Word of Mouth: The Mediating Role of Perceived Trust," International Business Research, Canadian Center of Science and Education, vol. 12(9), pages 62-80, September.

    More about this item

    Keywords

    Customer experience; experiential dimensions; nature-based attractions; perceived service quality; behavioral intentions;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tho:journl:v:23:y:2017:n:1:p:35-50. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ana Montan (email available below). General contact details of provider: http://www.fthm.uniri.hr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.