IDEAS home Printed from https://ideas.repec.org/a/spr/svcbiz/v16y2022i4d10.1007_s11628-022-00501-z.html
   My bibliography  Save this article

Understanding innovative work behaviour of women in service firms

Author

Listed:
  • Hanan S. AlEssa

    (Arabian Gulf University)

  • Christopher M. Durugbo

    (Arabian Gulf University
    Abu Dhabi School of Management)

Abstract

Globalisation, digitalisation, and deregulation are megatrends that demand smarter, diverse, and inclusive workplaces for harnessing full innovative potentials of workforces in developed and emerging economies. Motivated by this line of reasoning, this article investigates factors influencing women’s participation in innovative work behaviour (IWB), in an emerging economy context. Based on a qualitative study involving semi-structured interviews with 34 management employees in the Kuwaiti service sector, the article proposes a gender inclusive model supporting enhanced women’s IWB participation within service firms. The article concludes with discussions on the theoretical and managerial implications of the study and suggestions for future IWB research.

Suggested Citation

  • Hanan S. AlEssa & Christopher M. Durugbo, 2022. "Understanding innovative work behaviour of women in service firms," Service Business, Springer;Pan-Pacific Business Association, vol. 16(4), pages 825-862, December.
    • Handle: RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00501-z
    DOI: 10.1007/s11628-022-00501-z
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11628-022-00501-z
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s11628-022-00501-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Nair, Suja R., 2020. "The link between women entrepreneurship, innovation and stakeholder engagement: A review," Journal of Business Research, Elsevier, vol. 119(C), pages 283-290.
    2. Kye Woo LEE & Kisuk CHO, 2005. "Female labour force participation during economic crises in Argentina and the Republic of Korea," International Labour Review, International Labour Organization, vol. 144(4), pages 423-450, December.
    3. Lucia Crevani & Kristina Palm & Annika Schilling, 2011. "Innovation management in service firms: a research agenda," Service Business, Springer;Pan-Pacific Business Association, vol. 5(2), pages 177-193, June.
    4. Christian P Theurer & Andranik Tumasjan & Isabell M Welpe, 2018. "Contextual work design and employee innovative work behavior: When does autonomy matter?," PLOS ONE, Public Library of Science, vol. 13(10), pages 1-35, October.
    5. Durugbo, Christopher M., 2020. "Affordance-based problem structuring for workplace innovation," European Journal of Operational Research, Elsevier, vol. 284(2), pages 617-631.
    6. Abbi M. Kedir & Colin Williams & Levent Altinay, 2018. "Services industries and the informal economy: an introduction," The Service Industries Journal, Taylor & Francis Journals, vol. 38(11-12), pages 645-649, September.
    7. Gallego, Juan Miguel & Gutiérrez, Luis H., 2018. "An Integrated Analysis of the Impact of Gender Diversity on Innovation and Productivity in Manufacturing Firms," IDB Publications (Working Papers) 8764, Inter-American Development Bank.
    8. Hayfaa A. Tlaiss & Maura McAdam, 2021. "Unexpected Lives: The Intersection of Islam and Arab Women’s Entrepreneurship," Journal of Business Ethics, Springer, vol. 171(2), pages 253-272, June.
    9. Al-Razgan, Muna & Alrowily, Asma & Al-Matham, Rawan N. & Alghamdi, Khulood M. & Shaabi, Maha & Alssum, Lama, 2021. "Using diffusion of innovation theory and sentiment analysis to analyze attitudes toward driving adoption by Saudi women," Technology in Society, Elsevier, vol. 65(C).
    10. Carlos De Abreu Dos Reis & Miguel Sastre Castillo & Salvador Roig Dobón, 2007. "Diversity and business performance: 50 years of research," Service Business, Springer;Pan-Pacific Business Association, vol. 1(4), pages 257-274, December.
    11. Gary Akehurst & Enrique Simarro & Alicia Mas‐Tur, 2012. "Women entrepreneurship in small service firms: motivations, barriers and performance," The Service Industries Journal, Taylor & Francis Journals, vol. 32(15), pages 2489-2505, January.
    12. David B. Audretsch & Maksim Belitski & Candida Brush, 2022. "Innovation in women-led firms: an empirical analysis," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 31(1-2), pages 90-110, February.
    13. Rawan Abukhait & Shaker Bani-Melhem & Faridahwati Mohd Shamsudin, 2020. "Do Employee Resilience, Focus On Opportunity, And Work-Related Curiosity Predict Innovative Work Behaviour? The Mediating Role Of Career Adaptability," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 24(07), pages 1-30, October.
    14. Priyanko Guchait & Xinyuan Zhao & Juan Madera & Nan Hua & Fevzi Okumus, 2018. "Can error management culture increase work engagement in hotels? The moderating role of gender," Service Business, Springer;Pan-Pacific Business Association, vol. 12(4), pages 757-778, December.
    15. Kamal Naser & Rana Nuseibeh & Ahmad Al-Hussaini, 2012. "Personal And External Factors Effect On Women Entrepreneurs: Evidence From Kuwait," Journal of Developmental Entrepreneurship (JDE), World Scientific Publishing Co. Pte. Ltd., vol. 17(02), pages 1-23.
    16. Frank Pot, 2011. "Workplace innovation for better jobs and performance," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 60(4), pages 404-415, April.
    17. Shulamit Kahn & Donna Ginther, 2017. "Women and STEM," NBER Working Papers 23525, National Bureau of Economic Research, Inc.
    18. Mustafa Kemal Topcu & Ali Gursoy & Poyraz Gurson, 2015. "The Role of the Servant Leadership on the Relation between Ethical Climate Perception and Innovative Work," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 67-80.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Lorenzo Revuelto-Taboada & Alexandra Portalanza-Chavarría & Fernando Cedeño-Alejandro, 2023. "Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support," Service Business, Springer;Pan-Pacific Business Association, vol. 17(3), pages 789-817, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pau Sendra-Pons & Sara Belarbi-Muñoz & Dolores Garzón & Alicia Mas-Tur, 2022. "Cross-country differences in drivers of female necessity entrepreneurship," Service Business, Springer;Pan-Pacific Business Association, vol. 16(4), pages 971-989, December.
    2. Dianne H. B. Welsh & Eugene Kaciak, 2019. "Family enrichment and women entrepreneurial success: the mediating effect of family interference," International Entrepreneurship and Management Journal, Springer, vol. 15(4), pages 1045-1075, December.
    3. Hanan S. AlEssa & Christopher M. Durugbo, 2022. "Systematic review of innovative work behavior concepts and contributions," Management Review Quarterly, Springer, vol. 72(4), pages 1171-1208, December.
    4. Ismaël Mourifié & Marc Henry & Romuald Méango, 2020. "Sharp Bounds and Testability of a Roy Model of STEM Major Choices," Journal of Political Economy, University of Chicago Press, vol. 128(8), pages 3220-3283.
    5. Anne Ardila Brenøe & Ulf Zölitz, 2020. "Exposure to More Female Peers Widens the Gender Gap in STEM Participation," Journal of Labor Economics, University of Chicago Press, vol. 38(4), pages 1009-1054.
    6. Chise Diana & Fort Margherita & Monfardini Chiara, 2021. "On the Intergenerational Transmission of STEM Education among Graduate Students," The B.E. Journal of Economic Analysis & Policy, De Gruyter, vol. 21(1), pages 115-145, January.
    7. Afsaneh Bagheri & Golshan Javadian & Pardis Zakeri & Zahra Arasti, 2024. "Bearing the Unbearable: Exploring Women Entrepreneurs Resilience Building in Times of Crises," Journal of Business Ethics, Springer, vol. 193(3), pages 715-738, September.
    8. Nouf Al-Shenaifi & Aqil M. Azmi & Manar Hosny, 2024. "Advancing AI-Driven Linguistic Analysis: Developing and Annotating Comprehensive Arabic Dialect Corpora for Gulf Countries and Saudi Arabia," Mathematics, MDPI, vol. 12(19), pages 1-18, October.
    9. Alex Bell & Raj Chetty & Xavier Jaravel & Neviana Petkova & John Van Reenen, 2019. "Who Becomes an Inventor in America? The Importance of Exposure to Innovation," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 134(2), pages 647-713.
    10. Sahoo, Soham & Klasen, Stephan, 2018. "Gender Segregation in Education and Its Implications for Labour Market Outcomes: Evidence from India," IZA Discussion Papers 11660, Institute of Labor Economics (IZA).
    11. Delaney, Judith M. & Devereux, Paul J., 2019. "Understanding gender differences in STEM: Evidence from college applications✰," Economics of Education Review, Elsevier, vol. 72(C), pages 219-238.
    12. Zuo, Zhiya & Zhao, Kang, 2018. "The more multidisciplinary the better? – The prevalence and interdisciplinarity of research collaborations in multidisciplinary institutions," Journal of Informetrics, Elsevier, vol. 12(3), pages 736-756.
    13. Ali Bai & Morteza Vahedian, 2023. "Beyond the Screen: Safeguarding Mental Health in the Digital Workplace Through Organizational Commitment and Ethical Environment," Papers 2311.02422, arXiv.org.
    14. Marc Henry & Romuald Meango & Ismael Mourifie, 2020. "Role models and revealed gender-specific costs of STEM in an extended Roy model of major choice," Papers 2005.09095, arXiv.org, revised Aug 2023.
    15. Marcos Agurto & Sandra Buzinsky & Siddharth Hari & Valeria Quevedo & Sudipta Sarangi & Susana Vegas, 2020. "Academic Aptitude Signals and STEM field participation: A Regression Discontinuity Approach," Working Papers 2020-08, Lima School of Economics.
    16. Alexandre Momparler & Carlos Lassala & Domingo Ribeiro, 2013. "Efficiency in banking services: a comparative analysis of Internet-primary and branching banks in the US," Service Business, Springer;Pan-Pacific Business Association, vol. 7(4), pages 641-663, December.
    17. M.A. Shahab & A. Sobari & U. Udin, 2018. "Empowering Leadership and Organizational Citizenship Behavior: The Mediating Roles of Psychological Empowerment and Emotional Intelligence in Medical Service Industry," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 80-91.
    18. Markus Eberhardt & Giovanni Facchini & Valeria Rueda, 2023. "Gender Differences in Reference Letters: Evidence from the Economics Job Market," The Economic Journal, Royal Economic Society, vol. 133(655), pages 2676-2708.
    19. Insu Cho & Heejun Park & Joseph Kim, 2012. "The moderating effect of innovation protection mechanisms on the competitiveness of service firms," Service Business, Springer;Pan-Pacific Business Association, vol. 6(3), pages 369-386, September.
    20. Ana Tur-Porcar & Alicia Mas-Tur & José Antonio Belso, 2017. "Barriers to women entrepreneurship. Different methods, different results?," Quality & Quantity: International Journal of Methodology, Springer, vol. 51(5), pages 2019-2034, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00501-z. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.