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Developing measures for performance excellence: is the Baldrige criteria sufficient for performance excellence in higher education?

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  • Muhammad Asif
  • Abdul Raouf
  • Cory Searcy

Abstract

The implementation of the education criteria for performance excellence (ECPE)—the education version of the Baldrige criteria—is driven by the growing need for performance excellence in higher education. Ironically the criteria meant for performance excellence have no theoretical underpinning and are based on normative performance improvement requirements. The lack of content and internal validity is reflected in some critical weaknesses in the criteria. Based on a critical review, this paper highlights potential improvements in the areas of aligning processes with the organisational mission, operations focus, customer focus, workforce focus, and performance measurement. To help enhance the ECPE, the paper develops performance measures for systematic implementation of the criteria. This is discussed in terms of defining desired outcomes, developing key measures, identifying specific indicators to track performance, and choosing methods to assess performance. The discussions provide a basis for future revisions to the ECPE. Copyright Springer Science+Business Media B.V. 2013

Suggested Citation

  • Muhammad Asif & Abdul Raouf & Cory Searcy, 2013. "Developing measures for performance excellence: is the Baldrige criteria sufficient for performance excellence in higher education?," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(6), pages 3095-3111, October.
    • Handle: RePEc:spr:qualqt:v:47:y:2013:i:6:p:3095-3111
    DOI: 10.1007/s11135-012-9706-3
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    References listed on IDEAS

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    1. Ayşe Aytac & Veli Deniz, 2005. "Quality Function Deployment in Education: A Curriculum Review," Quality & Quantity: International Journal of Methodology, Springer, vol. 39(4), pages 507-514, August.
    2. Shun-Hsing Chen, 2012. "The establishment of a quality management system for the higher education industry," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(4), pages 1279-1296, June.
    3. A. Seetharaman & Jayashree Sreenivasan & Lim Boon, 2006. "Critical Success Factors of Total Quality Management," Quality & Quantity: International Journal of Methodology, Springer, vol. 40(5), pages 675-695, October.
    4. Eva Lo Franco & Salvatore La Rosa, 2012. "Quality as an autonomous body of knowledge. An in-depth survey on Italian higher education," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(3), pages 751-776, April.
    5. Mariusz Ligarski, 2009. "Appraisal of lecturers for the assessment of the quality of post-graduate studies," Quality & Quantity: International Journal of Methodology, Springer, vol. 43(1), pages 137-144, January.
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    Cited by:

    1. Ouail El Kharraz & Yassine Boussenna, 2021. "Moderating effect of culture on the relationship between knowledge management and organizational performance in the university context," Post-Print hal-03312376, HAL.
    2. Yassine Boussenna & Ouail El Kharraz, 2021. "Information Technology As Moderator Between Knowledge Management And Organizational Performance," Post-Print hal-03319115, HAL.
    3. Ahmed Abubakar & Haim Hilman & Narentheren Kaliappen, 2018. "New Tools for Measuring Global Academic Performance," SAGE Open, , vol. 8(3), pages 21582440187, July.

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