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Setting the course for quality assurance in higher education

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  • Muhammad Asif
  • Abdul Raouf

Abstract

While the application of quality management and total quality management in higher education (HE) are discussed in literature, quality assurance (QA) of academic programs—the main services offered by higher education institutes (HEIs)—is yet to be fully understood. Scepticism prevails on how the principles of QA—having origin in manufacturing sector—can be applied in HE. The main question addressed in this article is ‘how the academic processes can be designed for QA?’ This paper suggests the use of systems approach for a number of reasons: first systems approach brings wide range of stakeholders into organisational consciousness. Second, it allows deployment of QA strategically through the development of a mission for the HEI. Third, it allows alignment and realignment of academic processes with the mission of the HEI. Finally, it allows systematic management of QA implementation with an essential focus on continual improvement. The mentioned elements are embodied in a framework consisting of a list of diagnostic questions to guide the integration of QA into academic processes. The framework should help HEIs integrate QA into academic programs with continual improvement as an essential ingredient. Copyright Springer Science+Business Media B.V. 2013

Suggested Citation

  • Muhammad Asif & Abdul Raouf, 2013. "Setting the course for quality assurance in higher education," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 2009-2024, June.
    • Handle: RePEc:spr:qualqt:v:47:y:2013:i:4:p:2009-2024
    DOI: 10.1007/s11135-011-9639-2
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    References listed on IDEAS

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    1. Ayşe Aytac & Veli Deniz, 2005. "Quality Function Deployment in Education: A Curriculum Review," Quality & Quantity: International Journal of Methodology, Springer, vol. 39(4), pages 507-514, August.
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    Cited by:

    1. Jingxiao Zhang & Klaus Schmidt & Hui Li, 2016. "BIM and Sustainability Education: Incorporating Instructional Needs into Curriculum Planning in CEM Programs Accredited by ACCE," Sustainability, MDPI, vol. 8(6), pages 1-32, May.
    2. Javier Puente & Isabel Fernandez & Alberto Gomez & Paolo Priore, 2020. "Integrating Sustainability in the Quality Assessment of EHEA Institutions: A Hybrid FDEMATEL-ANP-FIS Model," Sustainability, MDPI, vol. 12(5), pages 1-22, February.
    3. María Fernández-Raga & Darija Aleksić & Aysun Kapucugil İkiz & Magdalena Markiewicz & Herbert Streit, 2023. "Development of a Comprehensive Process for Introducing Game-Based Learning in Higher Education for Lecturers," Sustainability, MDPI, vol. 15(4), pages 1-18, February.
    4. Ahmed Abubakar & Haim Hilman & Narentheren Kaliappen, 2018. "New Tools for Measuring Global Academic Performance," SAGE Open, , vol. 8(3), pages 21582440187, July.

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