IDEAS home Printed from https://ideas.repec.org/a/spr/qualqt/v47y2013i1p515-528.html
   My bibliography  Save this article

The assessment of significance of benefits gained from the improvement of quality management systems in Polish organizations

Author

Listed:
  • Radosław Wolniak

Abstract

The implementation and improvement of quality management systems conducted according to ISO 9001:2008 standards should bring benefits to any organization. On the basis of research conducted in 753 Polish companies, this publication presents results of analysis concerning the assessment of importance of benefits being a consequence of quality management system. The studies concerning the significance of benefits being a consequence of quality management systems in Polish companies allow claiming that financial benefits and markets ones are the most important for the management team whereas the organizational benefits are of less importance. It leads to neglecting ‘soft’ factors of quality management which are significant in TQM concept and drawing to much attention to so called hard factors- especially financial ones. Copyright Springer Science+Business Media B.V. 2013

Suggested Citation

  • Radosław Wolniak, 2013. "The assessment of significance of benefits gained from the improvement of quality management systems in Polish organizations," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(1), pages 515-528, January.
    • Handle: RePEc:spr:qualqt:v:47:y:2013:i:1:p:515-528
    DOI: 10.1007/s11135-011-9534-x
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s11135-011-9534-x
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11135-011-9534-x?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Ayşe Aytac & Veli Deniz, 2005. "Quality Function Deployment in Education: A Curriculum Review," Quality & Quantity: International Journal of Methodology, Springer, vol. 39(4), pages 507-514, August.
    2. Chao-Ton Su & Chin-Sen Lin, 2008. "A case study on the application of Fuzzy QFD in TRIZ for service quality improvement," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(5), pages 563-578, October.
    3. A. Seetharaman & Jayashree Sreenivasan & Lim Boon, 2006. "Critical Success Factors of Total Quality Management," Quality & Quantity: International Journal of Methodology, Springer, vol. 40(5), pages 675-695, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tayebeh Moradi & Mehdi Jafari & Mohammad Reza Maleki & Seyran Naghdi & Hesam Ghiasvand, 2016. "Quality Management Systems Implementation Compared With Organizational Maturity in Hospital," Global Journal of Health Science, Canadian Center of Science and Education, vol. 8(3), pages 174-174, March.
    2. Dominik Zimon & Peter Madzik & Robert Sroufe, 2020. "The Influence of ISO 9001 & ISO 14001 on Sustainable Supply Chain Management in the Textile Industry," Sustainability, MDPI, vol. 12(10), pages 1-19, May.
    3. Radosław Wolniak, 2019. "The Level of Maturity of Quality Management Systems in Poland—Results of Empirical Research," Sustainability, MDPI, vol. 11(15), pages 1-17, August.
    4. Marcin Olkiewicz, 2018. "Quality improvement through foresight methodology as a direction to increase the effectiveness of an organization," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 12(1), March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Muhammad Asif & Abdul Raouf & Cory Searcy, 2013. "Developing measures for performance excellence: is the Baldrige criteria sufficient for performance excellence in higher education?," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(6), pages 3095-3111, October.
    2. Abdelkrim YAHIA-BERROUIGUET & Yasmine BELABID, 2022. "Improving the Quality of Higher Education Service by Using the Quality Function Deployment: A Case Study," Management and Economics Review, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 7(2), pages 173-181, June.
    3. Georgescu Bogdan & Moise Daniel & Cruceru Anca Francisca, 2018. "Total Quality Management from the Perspective of Organizational Culture," International Conference on Marketing and Business Development Journal, The Bucharest University of Economic Studies, vol. 1(1), pages 37-42, July.
    4. Jingxiao Zhang & Klaus Schmidt & Hui Li, 2016. "BIM and Sustainability Education: Incorporating Instructional Needs into Curriculum Planning in CEM Programs Accredited by ACCE," Sustainability, MDPI, vol. 8(6), pages 1-32, May.
    5. Yi-Chan Chung, 2016. "Study on Total Quality Management Activities in Taiwan Tourism Factories," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 6(8), pages 1-14, August.
    6. Sergei Polbitsyn & Abidullah Abidullah, 2017. "Do General Practices of Management Play Role as Drivers for Employee Job Satisfaction in Pakistani Entrepreneurial Companies?," Economy of region, Centre for Economic Security, Institute of Economics of Ural Branch of Russian Academy of Sciences, vol. 1(1), pages 196-203.
    7. Ching-Wen Chen, 2012. "Modeling and initiating knowledge management program using FQFD: a case study involving a healthcare institute," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(3), pages 889-915, April.
    8. Chin, Kwai-Sang & Yang, Qiang & Chan, Catherine Y.P. & Tsui, Kwok L. & Li, Yan-lai, 2019. "Identifying passengers’ needs in cabin interiors of high-speed rails in China using quality function deployment for improving passenger satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 119(C), pages 326-342.
    9. Kamvysi, Konstantina & Gotzamani, Katerina & Andronikidis, Andreas & Georgiou, Andreas C., 2014. "Capturing and prioritizing students’ requirements for course design by embedding Fuzzy-AHP and linear programming in QFD," European Journal of Operational Research, Elsevier, vol. 237(3), pages 1083-1094.
    10. Barbara Aquilani & Cecilia Silvestri & Alessandro Ruggieri, 2016. "Sustainability, TQM and Value Co-Creation Processes: The Role of Critical Success Factors," Sustainability, MDPI, vol. 8(10), pages 1-23, October.
    11. Muhammad Asif & Abdul Raouf, 2013. "Setting the course for quality assurance in higher education," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 2009-2024, June.
    12. Mao, Quan & Li, Nan & Peña-Mora, Feniosky, 2019. "Quality function deployment-based framework for improving the resilience of critical infrastructure systems," International Journal of Critical Infrastructure Protection, Elsevier, vol. 26(C).
    13. Ainhoa Rodriguez Oromendía & María Dolores Reina Paz & Ramón Rufín, 2015. "Research Note: Relationship versus Transactional Marketing in Travel and Tourism Trade Shows," Tourism Economics, , vol. 21(2), pages 427-434, April.
    14. Yi-Chan Chung, 2016. "Study on Total Quality Management Activities in Taiwan Tourism Factories," International Journal of Business and Social Research, LAR Center Press, vol. 6(8), pages 1-14, August.
    15. Aawag Mohsen Alawag & Wesam Salah Alaloul & M. S. Liew & Abdullah O. Baarimah & Muhammad Ali Musarat & Al-Baraa Abdulrahman Al-Mekhlafi, 2023. "The Role of the Total-Quality-Management (TQM) Drivers in Overcoming the Challenges of Implementing TQM in Industrialized-Building-System (IBS) Projects in Malaysia: Experts’ Perspectives," Sustainability, MDPI, vol. 15(8), pages 1-21, April.
    16. Muhammad Asif & Muhammad Awan & Muhammad Khan & Niaz Ahmad, 2013. "A model for total quality management in higher education," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 1883-1904, June.
    17. Serkan ALTUNTAS & Engin YENER, 2012. "An Approach Based on TRIZ Methodology and SERVQUAL Scale to Improve the Quality of Health-Care Service: A Case Study," Ege Academic Review, Ege University Faculty of Economics and Administrative Sciences, vol. 12(1), pages 97-106.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:qualqt:v:47:y:2013:i:1:p:515-528. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.