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The assessment of significance of benefits gained from the improvement of quality management systems in Polish organizations

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  • Radosław Wolniak

Abstract

The implementation and improvement of quality management systems conducted according to ISO 9001:2008 standards should bring benefits to any organization. On the basis of research conducted in 753 Polish companies, this publication presents results of analysis concerning the assessment of importance of benefits being a consequence of quality management system. The studies concerning the significance of benefits being a consequence of quality management systems in Polish companies allow claiming that financial benefits and markets ones are the most important for the management team whereas the organizational benefits are of less importance. It leads to neglecting ‘soft’ factors of quality management which are significant in TQM concept and drawing to much attention to so called hard factors- especially financial ones. Copyright Springer Science+Business Media B.V. 2013

Suggested Citation

  • Radosław Wolniak, 2013. "The assessment of significance of benefits gained from the improvement of quality management systems in Polish organizations," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(1), pages 515-528, January.
    • Handle: RePEc:spr:qualqt:v:47:y:2013:i:1:p:515-528
    DOI: 10.1007/s11135-011-9534-x
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    References listed on IDEAS

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    1. Chao-Ton Su & Chin-Sen Lin, 2008. "A case study on the application of Fuzzy QFD in TRIZ for service quality improvement," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(5), pages 563-578, October.
    2. Ayşe Aytac & Veli Deniz, 2005. "Quality Function Deployment in Education: A Curriculum Review," Quality & Quantity: International Journal of Methodology, Springer, vol. 39(4), pages 507-514, August.
    3. A. Seetharaman & Jayashree Sreenivasan & Lim Boon, 2006. "Critical Success Factors of Total Quality Management," Quality & Quantity: International Journal of Methodology, Springer, vol. 40(5), pages 675-695, October.
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    1. Tayebeh Moradi & Mehdi Jafari & Mohammad Reza Maleki & Seyran Naghdi & Hesam Ghiasvand, 2016. "Quality Management Systems Implementation Compared With Organizational Maturity in Hospital," Global Journal of Health Science, Canadian Center of Science and Education, vol. 8(3), pages 174-174, March.
    2. Dominik Zimon & Peter Madzik & Robert Sroufe, 2020. "The Influence of ISO 9001 & ISO 14001 on Sustainable Supply Chain Management in the Textile Industry," Sustainability, MDPI, vol. 12(10), pages 1-19, May.
    3. Radosław Wolniak, 2019. "The Level of Maturity of Quality Management Systems in Poland—Results of Empirical Research," Sustainability, MDPI, vol. 11(15), pages 1-17, August.
    4. Marcin Olkiewicz, 2018. "Quality improvement through foresight methodology as a direction to increase the effectiveness of an organization," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 12(1), March.

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