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Improving the Quality of Higher Education Service by Using the Quality Function Deployment: A Case Study

Author

Listed:
  • Abdelkrim YAHIA-BERROUIGUET

    (Tlemcen University, Algeria)

  • Yasmine BELABID

    (Tlemcen University, Algeria)

Abstract

The aim of this study was to apply quality function deployment to identify the critical quality management system requirements that have a higher impact on service quality at the economic sciences department in Tlemcen city. Data were obtained from a sample of 110 students at the economic sciences department. Results revealed that service quality in economic sciences department was more than moderate level, and it can be improved by focusing on the critical quality management system requirements. The application of quality function deployment identified 8 critical requirements of managerial system, technical system and social system that have a higher impact on quality service at economic sciences department.

Suggested Citation

  • Abdelkrim YAHIA-BERROUIGUET & Yasmine BELABID, 2022. "Improving the Quality of Higher Education Service by Using the Quality Function Deployment: A Case Study," Management and Economics Review, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 7(2), pages 173-181, June.
    • Handle: RePEc:rom:merase:v:7:y:2022:i:2:p:173-181
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    File URL: https://mer.ase.ro/files/2022-2/7-2-5.pdf
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    References listed on IDEAS

    as
    1. Ayşe Aytac & Veli Deniz, 2005. "Quality Function Deployment in Education: A Curriculum Review," Quality & Quantity: International Journal of Methodology, Springer, vol. 39(4), pages 507-514, August.
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    More about this item

    Keywords

    higher education; quality function deployment; quality management system; service quality;
    All these keywords.

    JEL classification:

    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other

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