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The establishment of a quality management system for the higher education industry

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  • Shun-Hsing Chen

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  • Shun-Hsing Chen, 2012. "The establishment of a quality management system for the higher education industry," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(4), pages 1279-1296, June.
    • Handle: RePEc:spr:qualqt:v:46:y:2012:i:4:p:1279-1296
    DOI: 10.1007/s11135-011-9441-1
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    References listed on IDEAS

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    1. Bayazit, Ozden & Karpak, Birsen, 2007. "An analytical network process-based framework for successful total quality management (TQM): An assessment of Turkish manufacturing industry readiness," International Journal of Production Economics, Elsevier, vol. 105(1), pages 79-96, January.
    2. Katouzian, M A, 1970. "The Development of the Service Sector: A New Approach," Oxford Economic Papers, Oxford University Press, vol. 22(3), pages 362-382, November.
    3. Ofer Zwikael & Shlomo Globerson, 2007. "Quality Management: A Key Process in the Service Industries," The Service Industries Journal, Taylor & Francis Journals, vol. 27(8), pages 1007-1020, December.
    4. Yang, Ching-Chow & Chen, Shun-Hsing & Shiau, Jiun-Yan, 2007. "A DFX and concurrent engineering model for the establishment of a new department in a university," International Journal of Production Economics, Elsevier, vol. 107(1), pages 179-189, May.
    5. Taylor, W. A. & Wright, G. H., 2003. "A longitudinal study of TQM implementation: factors influencing success and failure," Omega, Elsevier, vol. 31(2), pages 97-111, April.
    6. Helena Alves & Mário Raposo, 2007. "Student Satisfaction Index in Portuguese Public Higher Education," The Service Industries Journal, Taylor & Francis Journals, vol. 27(6), pages 795-808, September.
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    Cited by:

    1. Javier Puente & Isabel Fernandez & Alberto Gomez & Paolo Priore, 2020. "Integrating Sustainability in the Quality Assessment of EHEA Institutions: A Hybrid FDEMATEL-ANP-FIS Model," Sustainability, MDPI, vol. 12(5), pages 1-22, February.
    2. Muhammad Asif & Abdul Raouf & Cory Searcy, 2013. "Developing measures for performance excellence: is the Baldrige criteria sufficient for performance excellence in higher education?," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(6), pages 3095-3111, October.

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