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Integrating Sustainability in the Quality Assessment of EHEA Institutions: A Hybrid FDEMATEL-ANP-FIS Model

Author

Listed:
  • Javier Puente

    (Gijon Polytechnic School of Engineering, Department of Business Administration, University of Oviedo, 33003 Oviedo, Spain)

  • Isabel Fernandez

    (Gijon Polytechnic School of Engineering, Department of Business Administration, University of Oviedo, 33003 Oviedo, Spain)

  • Alberto Gomez

    (Gijon Polytechnic School of Engineering, Department of Business Administration, University of Oviedo, 33003 Oviedo, Spain)

  • Paolo Priore

    (Gijon Polytechnic School of Engineering, Department of Business Administration, University of Oviedo, 33003 Oviedo, Spain)

Abstract

This paper proposes the design of a conceptual model of quality assessment in European higher education institutions (HEIs) that takes into account some of the critical reflections made by certain authors in the literature regarding standards and guidelines suggested for this purpose by the European Higher Education Area (EHEA). In addition, the evaluation of the conceptual model was carried out by means of the reliable hybrid methodology MCDM-FIS (multicriteria decision making approach–fuzzy inference system) using FDEMATEL and FDANP methods (fuzzy decision-making trial and evaluation laboratory and FDEMATEL-based analytic network process). The choice of these methodologies was justified by the existing interrelationships among the criteria and dimensions of the model and the degree of subjectivity inherent in its evaluation processes. Finally, it is suggested to include sustainability as a determining factor in the university context due to its great relevance in the training of future professionals.

Suggested Citation

  • Javier Puente & Isabel Fernandez & Alberto Gomez & Paolo Priore, 2020. "Integrating Sustainability in the Quality Assessment of EHEA Institutions: A Hybrid FDEMATEL-ANP-FIS Model," Sustainability, MDPI, vol. 12(5), pages 1-22, February.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:5:p:1707-:d:324879
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    References listed on IDEAS

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    1. Liu, Chui-Hua & Tzeng, Gwo-Hshiung & Lee, Ming-Huei, 2012. "Improving tourism policy implementation – The use of hybrid MCDM models," Tourism Management, Elsevier, vol. 33(2), pages 413-426.
    2. Shun-Hsing Chen, 2012. "The establishment of a quality management system for the higher education industry," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(4), pages 1279-1296, June.
    3. Muhammad Asif & Abdul Raouf, 2013. "Setting the course for quality assurance in higher education," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 2009-2024, June.
    4. Saaty, Thomas L., 1990. "How to make a decision: The analytic hierarchy process," European Journal of Operational Research, Elsevier, vol. 48(1), pages 9-26, September.
    5. Thomas L. Saaty, 2013. "The Modern Science of Multicriteria Decision Making and Its Practical Applications: The AHP/ANP Approach," Operations Research, INFORMS, vol. 61(5), pages 1101-1118, October.
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    Cited by:

    1. Bao, Tiantian & Liu, Yifan & Yang, Zhongzhen & Wu, Shanhua & Yan, Zhenli, 2024. "Evaluating sustainable service quality in higher education from a multi-stakeholder perspective: An integrated fuzzy group decision-making method," Socio-Economic Planning Sciences, Elsevier, vol. 92(C).
    2. Selerio, Egberto & Caladcad, June Anne & Catamco, Mary Rose & Capinpin, Esehl May & Ocampo, Lanndon, 2022. "Emergency preparedness during the COVID-19 pandemic: Modelling the roles of social media with fuzzy DEMATEL and analytic network process," Socio-Economic Planning Sciences, Elsevier, vol. 82(PA).
    3. Ertugrul Ayyildiz & Mirac Murat & Gul Imamoglu & Yildiz Kose, 2023. "A novel hybrid MCDM approach to evaluate universities based on student perspective," Scientometrics, Springer;Akadémiai Kiadó, vol. 128(1), pages 55-86, January.
    4. Yifan Liu & Tiantian Bao & Dan Zhao & Huiyun Sang & Benwei Fu, 2022. "Evaluation of Student-Perceived Service Quality in Higher Education for Sustainable Development: A Fuzzy TODIM-ERA Method," Sustainability, MDPI, vol. 14(8), pages 1-21, April.

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