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The influences and consequences of being digitally connected and/or disconnected to travellers

Author

Listed:
  • Adrian Tanti

    (Bournemouth University)

  • Dimitrios Buhalis

    (Bournemouth University)

Abstract

Technological progress and tourism have worked in tandem for many years. Connectivity is the vehicle that drove the goal of technologically enhanced tourism experiences forward. This study, through an exploratory qualitative research identifies the factors that boost and/or distract travellers from obtaining a digitally enhanced tourism experience. Four factors can boost and/or distract travellers from being connected: (1) hardware and software, (2) needs and contexts, (3) openness to usage, and (4) supply and provision of connectivity. The research also analyses the positive and/or negative consequences that arise from being connected or disconnected. A Connected/Disconnected Consequences Model illustrates five forms of positive and/or negative consequences: (1) availability, (2) communication, (3) information obtainability, (4) time consumption, and (5) supporting experiences. A better understanding of the role and consequence of connectivity during the trip can enhance traveller experience.

Suggested Citation

  • Adrian Tanti & Dimitrios Buhalis, 2017. "The influences and consequences of being digitally connected and/or disconnected to travellers," Information Technology & Tourism, Springer, vol. 17(1), pages 121-141, March.
    • Handle: RePEc:spr:infott:v:17:y:2017:i:1:d:10.1007_s40558-017-0081-8
    DOI: 10.1007/s40558-017-0081-8
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    References listed on IDEAS

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    Cited by:

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    2. Roberto P. Q. Falcao & J. B. Ferreira & Murilo Carrazedo Marques da Costa Filho, 2019. "The influence of ubiquitous connectivity, trust, personality and generational effects on mobile tourism purchases," Information Technology & Tourism, Springer, vol. 21(4), pages 483-514, December.
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    4. Hannes Thees & Elina Störmann & Franziska Thiele & Natalie Olbrich, 2021. "Shaping digitalization among German tourism service providers: Processes and implications," Post-Print hal-03373971, HAL.
    5. Fan, Daisy X.F. & Hsu, Cathy H.C. & Lin, Bingna, 2020. "Tourists’ experiential value co-creation through online social contacts: Customer-dominant logic perspective," Journal of Business Research, Elsevier, vol. 108(C), pages 163-173.
    6. Siqi Emily Lu & Brent Moyle & Sacha Reid & Elaine Yang & Biqiang Liu, 2023. "Technology and museum visitor experiences: a four stage model of evolution," Information Technology & Tourism, Springer, vol. 25(2), pages 151-174, June.
    7. Fan, Daisy X.F. & Buhalis, Dimitrios & Lin, Bingna, 2019. "A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation," Annals of Tourism Research, Elsevier, vol. 78(C), pages 1-1.
    8. Tomáš Gajdošík, 2020. "Smart tourists as a profiling market segment: Implications for DMOs," Tourism Economics, , vol. 26(6), pages 1042-1062, September.

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