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Accelerated Multi-Organization Conflict Resolution

Author

Listed:
  • Fran Ackermann

    (Curtin University)

  • Colin Eden

    (Strathclyde Business School)

  • Igor Pyrko

    (Strathclyde Business School)

Abstract

In this paper, we discuss two situations where two organizations with different aims recognized the dysfunctionality of their relationship. In each of these cases, which were long running (6–8 months), the organizations had worked hard to resolve this dysfunctionality, and conflict, by organizing off-site meetings designed to resolve the conflict. These 1-day meetings failed. Subsequently Group Support System workshops were used for 1 day workshops and in each case the conflict was essentially resolved within 55 min. The research reported in this paper seeks to answer the question: what happened in these cases that led to a resolution of the conflict in such a short time period, given other attempts had failed? Specifically the paper explores the impact of the GSS used to facilitate two organizations seeking to resolve a conflictual situation.

Suggested Citation

  • Fran Ackermann & Colin Eden & Igor Pyrko, 2016. "Accelerated Multi-Organization Conflict Resolution," Group Decision and Negotiation, Springer, vol. 25(5), pages 901-922, September.
    • Handle: RePEc:spr:grdene:v:25:y:2016:i:5:d:10.1007_s10726-016-9472-z
    DOI: 10.1007/s10726-016-9472-z
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    References listed on IDEAS

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    Cited by:

    1. Colin Eden & Fran Ackermann, 2021. "Modelling Stakeholder Dynamics for Supporting Group Decision and Negotiation: Theory to Practice," Group Decision and Negotiation, Springer, vol. 30(5), pages 1001-1025, October.
    2. Franco, L. Alberto & Hämäläinen, Raimo P. & Rouwette, Etiënne A.J.A. & Leppänen, Ilkka, 2021. "Taking stock of behavioural OR: A review of behavioural studies with an intervention focus," European Journal of Operational Research, Elsevier, vol. 293(2), pages 401-418.
    3. Katharina Burger & Leroy White & Mike Yearworth, 2018. "Why so Serious? Theorising Playful Model-Driven Group Decision Support with Situated Affectivity," Group Decision and Negotiation, Springer, vol. 27(5), pages 789-810, October.
    4. Lami, Isabella M. & Tavella, Elena, 2019. "On the usefulness of soft OR models in decision making: A comparison of Problem Structuring Methods supported and self-organized workshops," European Journal of Operational Research, Elsevier, vol. 275(3), pages 1020-1036.
    5. Igor Pyrko & Colin Eden & Susan Howick, 2019. "Knowledge Acquisition Using Group Support Systems," Group Decision and Negotiation, Springer, vol. 28(2), pages 233-253, April.

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