IDEAS home Printed from https://ideas.repec.org/a/spr/grdene/v14y2005i4d10.1007_s10726-005-0315-6.html
   My bibliography  Save this article

A Tale of Two Cities: Case Studies of Group Support Systems Transition

Author

Listed:
  • Andrés B. Agres

    (Delft University of Technology)

  • Gert-Jan Vreede

    (Delft University of Technology
    College of Information Science & Technology, University of Nebraska at Omaha)

  • Robert O. Briggs

    (Delft University of Technology
    University of Alaska at Fairbanks)

Abstract

Research shows that, under certain circumstances, people using GSS can be substantially more productive than people who do not. However GSS has been slow to transition into the workplace. This paper argues that the Technology Transition Model (TTM) may be a useful way to explain this seeming paradox. The paper presents a case study of GSS transition in two organizations – one where a self-sustaining and growing community of users emerged, and one where it did not. Following TTM, it explores the frequency with which users perceived cognitive, economic, affective, political, social, and physical value from using the system. Comparison of the cases reveals differences in perceptions of value along several of these dimensions that are consistent with TTM. The findings suggest the model may be a useful way to explain the transition of collaboration technology, but more research will be required to test the model more rigorously.

Suggested Citation

  • Andrés B. Agres & Gert-Jan Vreede & Robert O. Briggs, 2005. "A Tale of Two Cities: Case Studies of Group Support Systems Transition," Group Decision and Negotiation, Springer, vol. 14(4), pages 267-284, July.
    • Handle: RePEc:spr:grdene:v:14:y:2005:i:4:d:10.1007_s10726-005-0315-6
    DOI: 10.1007/s10726-005-0315-6
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10726-005-0315-6
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10726-005-0315-6?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Wanda J. Orlikowski, 2000. "Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations," Organization Science, INFORMS, vol. 11(4), pages 404-428, August.
    2. Gary C. Moore & Izak Benbasat, 1991. "Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation," Information Systems Research, INFORMS, vol. 2(3), pages 192-222, September.
    3. Wanda J. Orlikowski, 1992. "The Duality of Technology: Rethinking the Concept of Technology in Organizations," Organization Science, INFORMS, vol. 3(3), pages 398-427, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. David Kocsis & Triparna Vreede & Abdulrahman Alothaim, 2022. "Happy to Continue: Satisfaction, Commitment, and Persistence to Use Technology-Supported Collaborative Work Practices," Group Decision and Negotiation, Springer, vol. 31(6), pages 1235-1262, December.
    2. Fran Ackermann & Colin Eden & Igor Pyrko, 2016. "Accelerated Multi-Organization Conflict Resolution," Group Decision and Negotiation, Springer, vol. 25(5), pages 901-922, September.
    3. Gwendolyn L. Kolfschoten & Gert-Jan Vreede & Leah R. Pietron, 2011. "A Training Approach for the Transition of Repeatable Collaboration Processes to Practitioners," Group Decision and Negotiation, Springer, vol. 20(3), pages 347-371, May.
    4. Fran Ackermann & Colin Eden, 2011. "Negotiation in Strategy Making Teams: Group Support Systems and the Process of Cognitive Change," Group Decision and Negotiation, Springer, vol. 20(3), pages 293-314, May.
    5. Bruce A. Reinig & Gert-Jan Vreede & Robert O. Briggs, 2017. "An Investigation of the Yield Shift Theory of Satisfaction Using Field Data from the United States and the Netherlands," Group Decision and Negotiation, Springer, vol. 26(5), pages 973-996, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wanda J. Orlikowski & C. Suzanne Iacono, 2001. "Research Commentary: Desperately Seeking the “IT” in IT Research—A Call to Theorizing the IT Artifact," Information Systems Research, INFORMS, vol. 12(2), pages 121-134, June.
    2. Leroux, Erick & Pupion, Pierre-Charles, 2022. "Smart territories and IoT adoption by local authorities: A question of trust, efficiency, and relationship with the citizen-user-taxpayer," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    3. François-Xavier de Vaujany & Sabine Carton & Carine Dominguez-Perry & Emmanuelle Vaast, 2012. "Performativity and Information Technologies: An inter-organizational perspective," Post-Print halshs-00851315, HAL.
    4. Pamela J. Hinds & Diane E. Bailey, 2003. "Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams," Organization Science, INFORMS, vol. 14(6), pages 615-632, December.
    5. Pascale Amans & Agnes Mazars & Fabienne Villesèque-Dubus, 2013. "Techniques de gestion et organisations du spectacle vivant : quels dispositifs de soutien et quelles interactions pour l'innovation artistique ?," Post-Print hal-01002362, HAL.
    6. Luciana Cingolani & Tim Hildebrandt, 2022. "Incentive Structures for the Adoption of Crowdsourcing in Public Policy: A Bureaucratic Politics Model," Sustainability, MDPI, vol. 14(20), pages 1-16, October.
    7. Carine Dominguez-Péry & Lakshmi Narasimha Raju Vuddaraju & Isabelle Corbett-Etchevers & Rana Tassabehji, 2021. "Reducing maritime accidents in ships by tackling human error: a bibliometric review and research agenda," Journal of Shipping and Trade, Springer, vol. 6(1), pages 1-32, December.
    8. D'Adderio, Luciana, 2008. "The performativity of routines: Theorising the influence of artefacts and distributed agencies on routines dynamics," Research Policy, Elsevier, vol. 37(5), pages 769-789, June.
    9. Youngcheoul Kang & Nakbum Choi & Seoyong Kim, 2021. "Searching for New Model of Digital Informatics for Human–Computer Interaction: Testing the Institution-Based Technology Acceptance Model (ITAM)," IJERPH, MDPI, vol. 18(11), pages 1-36, May.
    10. Cécile Godé & Pierre Barbaroux, 2016. "Combining Technologies’ Properties to Cope with Uncertainty: Lessons from the Military," Post-Print hal-03223680, HAL.
    11. Hung-pin Shih & Kee-hung Lai & T. C. E. Cheng, 2015. "Examining structural, perceptual, and attitudinal influences on the quality of information sharing in collaborative technology use," Information Systems Frontiers, Springer, vol. 17(2), pages 455-470, April.
    12. Josh Whitford & Francesco Zirpoli, 2014. "Pragmatism, Practice, and the Boundaries of Organization," Organization Science, INFORMS, vol. 25(6), pages 1823-1839, December.
    13. Daniel Beverungen, 2014. "Exploring the Interplay of the Design and Emergence of Business Processes as Organizational Routines," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(4), pages 191-202, August.
    14. Michiel Bal & Jos Benders & Lander Vermeerbergen, 2022. "‘Bringing the Covert into the Open’: A Case Study on Technology Appropriation and Continuous Improvement," IJERPH, MDPI, vol. 19(10), pages 1-17, May.
    15. Stephen R. Barley & Debra E. Meyerson & Stine Grodal, 2011. "E-mail as a Source and Symbol of Stress," Organization Science, INFORMS, vol. 22(4), pages 887-906, August.
    16. Adhikari, Pawan & Upadhaya, Bedanand & Wijethilake, Chaminda & Dhakal Adhikari, Shovita, 2023. "The sociomateriality of digitalisation in Nepalese NGOs," The British Accounting Review, Elsevier, vol. 55(5).
    17. repec:dau:papers:123456789/8820 is not listed on IDEAS
    18. Paula Jarzabkowski & Sarah Kaplan, 2015. "Strategy tools-in-use: A framework for understanding “technologies of rationality” in practice," Strategic Management Journal, Wiley Blackwell, vol. 36(4), pages 537-558, April.
    19. Kummitha, Rama Krishna Reddy, 2020. "Why distance matters: The relatedness between technology development and its appropriation in smart cities," Technological Forecasting and Social Change, Elsevier, vol. 157(C).
    20. François-Xavier de Vaujany, 2008. "Capturing Reflexivity Modes In Is: A Critical Realist Approach," Post-Print hal-00644416, HAL.
    21. Khuong, Le-Nguyen & Harindranath, G. & Dyerson, Romano, 2014. "Understanding knowledge management software-organisation misalignments from an institutional perspective: A case study of a global IT-management consultancy firm," International Journal of Information Management, Elsevier, vol. 34(2), pages 226-247.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:grdene:v:14:y:2005:i:4:d:10.1007_s10726-005-0315-6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.