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Happy to Continue: Satisfaction, Commitment, and Persistence to Use Technology-Supported Collaborative Work Practices

Author

Listed:
  • David Kocsis

    (University of Colorado – Colorado Springs)

  • Triparna Vreede

    (University of South Florida, Muma College of Business)

  • Abdulrahman Alothaim

    (King Saud University)

Abstract

This study focused on the persistent use of technology-supported collaborative work practices. Using the lenses of the technology transition model and yield shift theory of satisfaction, we examined the effects of satisfaction with process, satisfaction with outcomes, and commitment to outcomes on persistent use of a collaborative work practice. We designed and facilitated technology-supported collaborative work practice sessions with three organizations for 152 respondents. Using structural equation modeling, we found satisfaction with outcomes was an important predictor of whether individuals committed to outcomes of technology-supported collaborative sessions. Moreover, when commitment was strong, individuals tended to persist in using the collaboration technology and work practices in the future. These results can assist designers and facilitators of meetings and collaborative work practices to focus on communicating the importance of the outcomes of meetings and how these outcomes can benefit individuals and their organizations.

Suggested Citation

  • David Kocsis & Triparna Vreede & Abdulrahman Alothaim, 2022. "Happy to Continue: Satisfaction, Commitment, and Persistence to Use Technology-Supported Collaborative Work Practices," Group Decision and Negotiation, Springer, vol. 31(6), pages 1235-1262, December.
    • Handle: RePEc:spr:grdene:v:31:y:2022:i:6:d:10.1007_s10726-022-09795-w
    DOI: 10.1007/s10726-022-09795-w
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