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Media Appropriateness in the Conduct and Discovery of Deceptive Communication: The Relative Influence of Richness and Synchronicity

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  • John R. Carlson

    (Baylor University)

  • Joey F. George

    (Florida State University)

Abstract

We investigate the role that media synchronicity and media richness play in the particular communication context of deception. Hypotheses are developed based on prior models of mediated-deception as well as media richness theory and channel expansion theory. Two survey-based studies were conducted to look at this construct from the separate standpoints of the deceiver and the receiver. Study 1 (the deceiver) provided respondents with a detailed scenario and asked them to select a medium to use to accomplish a specific deceptive act. Results indicate a general preference for highly synchronous (and non-reprocessable) media. Study 2 (the receiver) focused each respondent on a specific medium and used 4 short scenarios to investigate how confidence in their ability to detect deception was affected by synchronicity, media richness, media familiarity, and co-participant (deceiver) familiarity. When making media selections, results indicate that synchronicity and media familiarity are relatively less important to receivers; instead, receivers engaged in deception detection clearly value rich media and co-participants with whom they have more experience and familiarity.

Suggested Citation

  • John R. Carlson & Joey F. George, 2004. "Media Appropriateness in the Conduct and Discovery of Deceptive Communication: The Relative Influence of Richness and Synchronicity," Group Decision and Negotiation, Springer, vol. 13(2), pages 191-210, March.
    • Handle: RePEc:spr:grdene:v:13:y:2004:i:2:d:10.1023_b:grup.0000021841.01346.35
    DOI: 10.1023/B:GRUP.0000021841.01346.35
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    References listed on IDEAS

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    1. Richard L. Daft & Robert H. Lengel, 1986. "Organizational Information Requirements, Media Richness and Structural Design," Management Science, INFORMS, vol. 32(5), pages 554-571, May.
    2. John R. Carlson & Joey F. George & Judee K. Burgoon & Mark Adkins & Cindy H. White, 2004. "Deception in Computer-Mediated Communication," Group Decision and Negotiation, Springer, vol. 13(1), pages 5-28, January.
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    Cited by:

    1. Willem Standaert & Steve Muylle & Amit Basu, 2016. "An empirical study of the effectiveness of telepresence as a business meeting mode," Information Technology and Management, Springer, vol. 17(4), pages 323-339, December.
    2. John Carlson & Dawn Carlson & Merideth Ferguson, 2011. "Deceptive Impression Management: Does Deception Pay in Established Workplace Relationships?," Journal of Business Ethics, Springer, vol. 100(3), pages 497-514, May.
    3. Cockrell, Cam & Stone, Dan N., 2011. "Team discourse explains media richness and anonymity effects in audit fraud cue brainstorming," International Journal of Accounting Information Systems, Elsevier, vol. 12(3), pages 225-242.
    4. Xin Wen & Liang Xu & Jie Wang & Yuan Gao & Jiaming Shi & Ke Zhao & Fuyang Tao & Xiuying Qian, 2022. "Mental States: A Key Point in Scam Compliance and Warning Compliance in Real Life," IJERPH, MDPI, vol. 19(14), pages 1-16, July.
    5. Matthew L. Jensen & Laku Chidambaram, 2015. "Leveraging ICT Capabilities in Potentially Deceptive Interactions: An Integrated Theoretical Model to Improve Detectability," Group Decision and Negotiation, Springer, vol. 24(2), pages 271-298, March.
    6. Patricia Tegtmeier & Corinna Weber & Sabine Sommer & Anita Tisch & Sascha Wischniewski, 2022. "Criteria and Guidelines for Human-Centered Work Design in a Digitally Transformed World of Work: Findings from a Formal Consensus Process," IJERPH, MDPI, vol. 19(23), pages 1-31, November.
    7. Ryan T. Wright & Matthew L. Jensen & Jason Bennett Thatcher & Michael Dinger & Kent Marett, 2014. "Research Note ---Influence Techniques in Phishing Attacks: An Examination of Vulnerability and Resistance," Information Systems Research, INFORMS, vol. 25(2), pages 385-400, June.
    8. Kent Marett & Joey F. George, 2013. "Barriers to Deceiving Other Group Members in Virtual Settings," Group Decision and Negotiation, Springer, vol. 22(1), pages 89-115, January.

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