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Impact of lean service, workplace environment, and social practices on the operational performance of India post service industry

Author

Listed:
  • Sengazhani Murugesan Vadivel

    (The National Institute of Engineering)

  • Aloysius Henry Sequeira

    (National Institute of Technology Karnataka)

  • Robert Rajkumar Sakkariyas

    (Loyola – ICAM College of Engineering and Technology)

  • Kirubaharan Boobalan

    (Great Lakes Institute of Management)

Abstract

This paper aims to study the determinants of the Lean Service System (LSS) on the Operational Performance (OP) of India's mail service in the National Sorting Hub (NSH), Mangaluru, Karnataka, the southern part of India. Measuring the OP in mail service is a big challenge in the postal service industry. Hence, we have conducted a survey, and 150 usable data has measured the impact of Lean Service Practices (LSP), Lean Workplace Environment Practices (LWEP), and Lean Social Practices (LSoP) on the OP. The results are analyzed from the partial least square based structural equation modelling (PLS-SEM) with the support of R programming. The analysis shows that there is positive and significant impact of LSP (β = 0.380, p

Suggested Citation

  • Sengazhani Murugesan Vadivel & Aloysius Henry Sequeira & Robert Rajkumar Sakkariyas & Kirubaharan Boobalan, 2022. "Impact of lean service, workplace environment, and social practices on the operational performance of India post service industry," Annals of Operations Research, Springer, vol. 315(2), pages 2219-2244, August.
    • Handle: RePEc:spr:annopr:v:315:y:2022:i:2:d:10.1007_s10479-021-04087-z
    DOI: 10.1007/s10479-021-04087-z
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