IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v13y2023i4p21582440231216528.html
   My bibliography  Save this article

Exploring Determinants of Job Satisfaction: A Comparison Between Survey and Review Data

Author

Listed:
  • Changjae Lee
  • Byunghyun Lee
  • Ilyoung Choi
  • Jaekyeong Kim

Abstract

Compared to other sectors, the restaurant industry has a high reliance on human resources through active interactions with customers. Therefore, it is important to identify job satisfaction among employees and satisfy their needs at work in order to provide high customer service. Until now, surveys have been the traditional method for measuring employees’ job satisfaction. Recently, numerous studies have analyzed employee job satisfaction based on extensive data collected directly from job portal websites. Therefore, it is necessary to verify whether the results of job satisfaction among employees derived from such methods have similar implications. This study compared the results of job satisfaction analysis using (1) 11,446 big data provided by former & current employees of the restaurant industry from a job portal website based on the two-factor theory and (2) A survey was conducted among 400 former & current employees. We found that only in big data, advancement opportunities & possibilities, and the compensation system significantly and positively (+) affected job satisfaction. In addition, current employees are more satisfied with advancement opportunities & possibilities than former employees only in big data. Thus, the big data and survey data analysis results differ. This can be attributed to the functionality and benefits of job portals. Therefore, it is necessary to consider the portal site’s functions, beneficial features, and online environment characteristics before using big data in the field of human resources.

Suggested Citation

  • Changjae Lee & Byunghyun Lee & Ilyoung Choi & Jaekyeong Kim, 2023. "Exploring Determinants of Job Satisfaction: A Comparison Between Survey and Review Data," SAGE Open, , vol. 13(4), pages 21582440231, December.
    • Handle: RePEc:sae:sagope:v:13:y:2023:i:4:p:21582440231216528
    DOI: 10.1177/21582440231216528
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/21582440231216528
    Download Restriction: no
    File URL: https://libkey.io/10.1177/21582440231216528?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Paarsch, Harry J & Shearer, Bruce, 2000. "Piece Rates, Fixed Wages, and Incentive Effects: Statistical Evidence from Payroll Records," International Economic Review, Department of Economics, University of Pennsylvania and Osaka University Institute of Social and Economic Research Association, vol. 41(1), pages 59-92, February.
    2. Lo, Louis Yi-Shih & Lin, Sheng-Wei & Hsu, Li-Yi, 2016. "Motivation for online impulse buying: A two-factor theory perspective," International Journal of Information Management, Elsevier, vol. 36(5), pages 759-772.
    3. Daniel S. Hamermesh, 2001. "The Changing Distribution of Job Satisfaction," Journal of Human Resources, University of Wisconsin Press, vol. 36(1), pages 1-30.
    4. Shields, Michael A. & Ward, Melanie, 2001. "Improving nurse retention in the National Health Service in England: the impact of job satisfaction on intentions to quit," Journal of Health Economics, Elsevier, vol. 20(5), pages 677-701, September.
    5. Nicholas Bloom & James Liang & John Roberts & Zhichun Jenny Ying, 2015. "Does Working from Home Work? Evidence from a Chinese Experiment," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 130(1), pages 165-218.
    6. Gross, Hellen P. & Ingerfurth, Stefan & Willems, Jurgen, 2021. "Employees as reputation advocates: Dimensions of employee job satisfaction explaining employees’ recommendation intention," Journal of Business Research, Elsevier, vol. 134(C), pages 405-413.
    7. Chow, Chee W. & Harrison, Graeme L. & McKinnon, Jill L. & Wu, Anne, 2002. "The organizational culture of public accounting firms: evidence from Taiwanese local and US affiliated firms," Accounting, Organizations and Society, Elsevier, vol. 27(4-5), pages 347-360.
    8. Heejung Chung & Tanja Lippe, 2020. "Flexible Working, Work–Life Balance, and Gender Equality: Introduction," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 151(2), pages 365-381, September.
    9. Dabirian, Amir & Kietzmann, Jan & Diba, Hoda, 2017. "A great place to work!? Understanding crowdsourced employer branding," Business Horizons, Elsevier, vol. 60(2), pages 197-205.
    10. Byunghyun Lee & Changjae Lee & Ilyoung Choi & Jaekyeong Kim, 2022. "Analyzing Determinants of Job Satisfaction Based on Two-Factor Theory," Sustainability, MDPI, vol. 14(19), pages 1-19, October.
    11. Brown, Sarah & Gray, Daniel & McHardy, Jolian & Taylor, Karl, 2015. "Employee trust and workplace performance," Journal of Economic Behavior & Organization, Elsevier, vol. 116(C), pages 361-378.
    12. Clément S. Bellet & Jan-Emmanuel De Neve & George Ward, 2019. "Does employee happiness have an impact on productivity?," CEP Discussion Papers dp1655, Centre for Economic Performance, LSE.
    13. Siyuan Miao & Abdulkhamid Komil ugli Fayzullaev & Alisher Tohirovich Dedahanov, 2020. "Management Characteristics as Determinants of Employee Creativity: The Mediating Role of Employee Job Satisfaction," Sustainability, MDPI, vol. 12(5), pages 1-14, March.
    14. Maria Lucia Specchia & Maria Rosaria Cozzolino & Elettra Carini & Andrea Di Pilla & Caterina Galletti & Walter Ricciardi & Gianfranco Damiani, 2021. "Leadership Styles and Nurses’ Job Satisfaction. Results of a Systematic Review," IJERPH, MDPI, vol. 18(4), pages 1-15, February.
    15. M. A. Sanjeev & A. V. Surya, 2016. "Two Factor Theory of Motivation and Satisfaction: An Empirical Verification," Annals of Data Science, Springer, vol. 3(2), pages 155-173, June.
    16. Abdul Razak & Sarpan Sarpan & Ramlan Ramlan, 2018. "Influence of Promotion and Job Satisfaction on Employee Performance," Journal of Accounting, Business and Finance Research, Scientific Publishing Institute, vol. 3(1), pages 18-27.
    17. MacKenzie, E.J. & Morris Jr., J.A. & Jurkovich, G.J. & Yasui, Y. & Cushing, B.M. & Burgess, A.R. & DeLateur, B.J. & McAndrew, M.P. & Swiontkowski, M.F., 1998. "Return to work following injury: The role of economic, social, and job- related factors," American Journal of Public Health, American Public Health Association, vol. 88(11), pages 1630-1637.
    18. Yunus Kathawala & Kevin J. Moore & Dean Elmuti, 1990. "Preference between Salary or Job Security Increase," International Journal of Manpower, Emerald Group Publishing Limited, vol. 11(7), pages 25-31, July.
    19. Michelle Brown, 2001. "Unequal Pay, Unequal Responses? Pay Referents and their Implications for Pay Level Satisfaction," Journal of Management Studies, Wiley Blackwell, vol. 38(6), pages 879-886, September.
    20. Abu Hanifah Ayob & Abrar Ali Saiyed, 2020. "Islam, institutions and entrepreneurship: evidence from Muslim populations across nations," International Journal of Islamic and Middle Eastern Finance and Management, Emerald Group Publishing Limited, vol. 13(4), pages 635-653, July.
    21. Sérgio Moro & Ricardo F. Ramos & Paulo Rita, 2020. "What drives job satisfaction in IT companies?," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 70(2), pages 391-407, March.
    22. Michael Stuetzer & Martin Obschonka & Per Davidsson & Eva Schmitt-Rodermund, 2013. "Where do entrepreneurial skills come from?," Applied Economics Letters, Taylor & Francis Journals, vol. 20(12), pages 1183-1186, August.
    23. Huang, Minjie & Li, Pingshu & Meschke, Felix & Guthrie, James P., 2015. "Family firms, employee satisfaction, and corporate performance," Journal of Corporate Finance, Elsevier, vol. 34(C), pages 108-127.
    24. Green, T. Clifton & Huang, Ruoyan & Wen, Quan & Zhou, Dexin, 2019. "Crowdsourced employer reviews and stock returns," Journal of Financial Economics, Elsevier, vol. 134(1), pages 236-251.
    25. Russell L. Purvis & V. Sambamurthy & Robert W. Zmud, 2001. "The Assimilation of Knowledge Platforms in Organizations: An Empirical Investigation," Organization Science, INFORMS, vol. 12(2), pages 117-135, April.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Byunghyun Lee & Changjae Lee & Ilyoung Choi & Jaekyeong Kim, 2022. "Analyzing Determinants of Job Satisfaction Based on Two-Factor Theory," Sustainability, MDPI, vol. 14(19), pages 1-19, October.
    2. Cornelissen, Thomas & Heywood, John S. & Jirjahn, Uwe, 2011. "Performance pay, risk attitudes and job satisfaction," Labour Economics, Elsevier, vol. 18(2), pages 229-239, April.
    3. Dubnovitskaya, Anastasia & Furmanov, Kirill, 2022. "Relative wage as a determinant of pay satisfaction in Russia," Applied Econometrics, Russian Presidential Academy of National Economy and Public Administration (RANEPA), vol. 66, pages 99-117.
    4. Barnes, Spencer & Cheng, Yingmei, 2023. "Employee approval of CEOs and firm value: Evidence from Employees' choice awards," Journal of Corporate Finance, Elsevier, vol. 78(C).
    5. Kim, Jonghwan (Simon) & Ra, Kyeongheum, 2022. "Employee satisfaction and asymmetric cost behavior: Evidence from Glassdoor," Economics Letters, Elsevier, vol. 219(C).
    6. repec:lan:wpaper:3175 is not listed on IDEAS
    7. Duanyi Yang & Erin L. Kelly & Laura D. Kubzansky & Lisa Berkman, 2023. "Working from Home and Worker Well-being: New Evidence from Germany," ILR Review, Cornell University, ILR School, vol. 76(3), pages 504-531, May.
    8. Benjamin M. Artz & Amanda H. Goodall & Andrew J. Oswald, 2017. "Boss Competence and Worker Well-Being," ILR Review, Cornell University, ILR School, vol. 70(2), pages 419-450, March.
    9. Heather Dickey & Verity Watson & Alexandros Zangelidis, 2011. "Job satisfaction and quit intentions of offshore workers in the UK North Sea oil and gas industry," Scottish Journal of Political Economy, Scottish Economic Society, vol. 58(5), pages 607-633, November.
    10. Brown, Gordon D. A. & Gardner, Jonathan & Oswald, Andrew J. & Qian, Jing, 2005. "Does Wage Rank Affect Employees' Wellbeing?," IZA Discussion Papers 1505, Institute of Labor Economics (IZA).
    11. Senhu Wang & Hao Dong, 2024. "Flexible Working Arrangements and Fertility Intentions: A Survey Experiment in Singapore," European Journal of Population, Springer;European Association for Population Studies, vol. 40(1), pages 1-26, December.
    12. Paul Frijters, 2003. "Testing for Employee Discrimination using Matched Employer-Employee Data: Theory and Evidence," Paul Frijters Discussion Papers 2003-1, School of Economics and Finance, Queensland University of Technology.
    13. Yin Ma & Shih-Chih Chen & Athapol Ruangkanjanases, 2021. "Understanding the Antecedents and Consequences of Green Human Capital," SAGE Open, , vol. 11(1), pages 21582440209, February.
    14. C Green & J S Heywood, 2007. "Performance pay, sorting and the dimensions of job satisfaction," Working Papers 584041, Lancaster University Management School, Economics Department.
    15. Vasilios D. Kosteas, 2011. "Job Satisfaction and Promotions," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 50(1), pages 174-194, January.
    16. Divine Ikenwilo & Anthony Scott, 2007. "The effects of pay and job satisfaction on the labour supply of hospital consultants," Health Economics, John Wiley & Sons, Ltd., vol. 16(12), pages 1303-1318.
    17. repec:lan:wpaper:2928 is not listed on IDEAS
    18. Li, John, 2022. "The effect of employee satisfaction on effective corporate tax planning: Evidence from Glassdoor," Advances in accounting, Elsevier, vol. 57(C).
    19. Bauer, Thomas K., 2004. "High Performance Workplace Practices and Job Satisfaction: Evidence from Europe," IZA Discussion Papers 1265, Institute of Labor Economics (IZA).
    20. Jason Sockin, 2022. "Show Me the Amenity: Are Higher-Paying Firms Better All Around?," CESifo Working Paper Series 9842, CESifo.
    21. Divine Ikenwilo & Anthony Scott, 2007. "The effects of pay and job satisfaction on the labour supply of hospital consultants," Health Economics, John Wiley & Sons, Ltd., vol. 16(12), pages 1303-1318, December.
    22. Lydon, Reamonn & Chevalier, Arnaud, 2002. "Estimates of the effect of wages on job satisfaction," LSE Research Online Documents on Economics 20081, London School of Economics and Political Science, LSE Library.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:13:y:2023:i:4:p:21582440231216528. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.