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What drives job satisfaction in IT companies?

Author

Listed:
  • Sérgio Moro
  • Ricardo F. Ramos
  • Paulo Rita

Abstract

Purpose - Strategic goal achievement in every sector of a company relies fundamentally on the firm's employees. This study aims to disclose the factors that spur employees of major Information Technology (IT) companies in the United States (US). Design/methodology/approach - In this paper, 15,000 reviews from the top 15 United States IT companies were collected from the social media platform Glassdoor to uncover the factors that satisfy IT employees. To learn the most meaningful features that influence the scores, positive and negative remarks, as well as advice to the management team, were analyzed through a support vector machine. Findings - Results highlight a positive attitude of coworkers, contributing to a positive environment and job satisfaction. However, unsatisfied IT employees reveal that work exhaustion is the main reason for their job dissatisfaction. Practical implications - IT human resource departments can use these valuable insights to align their strategies in accordance with their employees' desires and expectations in order to thrive. Originality/value - The study highlights the relevance of IT companies to understand the reasons behind their employees' satisfaction. Up until now, little is known concerning the variants of job satisfaction among IT employees, enriching the understanding in this particular professional area.

Suggested Citation

  • Sérgio Moro & Ricardo F. Ramos & Paulo Rita, 2020. "What drives job satisfaction in IT companies?," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 70(2), pages 391-407, March.
    • Handle: RePEc:eme:ijppmp:ijppm-03-2019-0124
    DOI: 10.1108/IJPPM-03-2019-0124
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    Citations

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    Cited by:

    1. Gangwei Cai & Yan Hong & Lei Xu & Weijun Gao & Ka Wang & Xiaoting Chi, 2020. "An Evaluation of Green Ryokans through a Tourism Accommodation Survey and Customer-Satisfaction-Related CASBEE–IPA after COVID-19 Pandemic," Sustainability, MDPI, vol. 13(1), pages 1-24, December.
    2. Elwira Gross-Gołacka & Ewa Szkudlarek & Agnieszka Brzegowy & Teresa Kupczyk & Magdalena Ligaj, 2022. "Well-being among IT Employees Working Remotely: Post Covid-19 Reality from the Perspective of IT Industry," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 223-235.
    3. Changjae Lee & Byunghyun Lee & Ilyoung Choi & Jaekyeong Kim, 2023. "Exploring Determinants of Job Satisfaction: A Comparison Between Survey and Review Data," SAGE Open, , vol. 13(4), pages 21582440231, December.
    4. Elefteria FELEKI & Kostas KARAMANIS & Nikolaos ARNIS, 2021. "Employee'S Job Satisfaction In Economic Recession: A Descriptive Empirical Analysis In The Greek Public Sector," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 13(2), pages 15-25, June.
    5. Pereira, Francisco & Costa, Joana Martinho & Ramos, Ricardo & Raimundo, António, 2023. "The impact of the COVID-19 pandemic on airlines’ passenger satisfaction," Journal of Air Transport Management, Elsevier, vol. 112(C).

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