IDEAS home Printed from https://ideas.repec.org/a/neo/journl/v17y2020i1p127-139.html
   My bibliography  Save this article

Comparative Review Of Performance Measurement Methods Effectiveness

Author

Listed:
  • Kyriaki Papadopoulou

    (South-West University "Neofit Rilski".)

Abstract

The role of performance measurement methods in the employee performance and organizational productivity has been emphasized time and again in existing literature. However, the comparative relevance of different performance measurement methods for the same purpose remains under-explored in the literature. This paper adopts a systematic review approach to compare and contrast the selected performance measurement methods such as 360 -degree feedback, balanced scorecard and EFQM. It was found that every method has its own strengths and loopholes hence there cannot be any “one-size-fits-all†approach when it comes to their impact on productivity and organizational performance. The organizations need to be cautious about which particular method they employ depending upon the objectives of performance measurement.

Suggested Citation

  • Kyriaki Papadopoulou, 2020. "Comparative Review Of Performance Measurement Methods Effectiveness," Economics and Management, Faculty of Economics, SOUTH-WEST UNIVERSITY "NEOFIT RILSKI", BLAGOEVGRAD, vol. 17(1), pages 127-139.
    • Handle: RePEc:neo:journl:v:17:y:2020:i:1:p:127-139
    as

    Download full text from publisher

    File URL: http://em.swu.bg/images/SpisanieIkonomikaupload/SpisanieIkonomika2020/_vol.XVII_issue_1_2020-127-139.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Mazzei, Matthew J. & Flynn, C. Brian & Haynie, Jeffrey J., 2016. "Moving beyond initial success: Promoting innovation in small businesses through high-performance work practices," Business Horizons, Elsevier, vol. 59(1), pages 51-60.
    2. Alžbeta Kucharčíková & Martin Mičiak & Miloš Hitka, 2018. "Evaluating the Effectiveness of Investment in Human Capital in E-Business Enterprise in the Context of Sustainability," Sustainability, MDPI, vol. 10(9), pages 1-23, September.
    3. Robert S. Kaplan, 2010. "Conceptual Foundations of the Balanced Scorecard," Harvard Business School Working Papers 10-074, Harvard Business School.
    4. Adler, Seymour & Campion, Michael & Colquitt, Alan & Grubb, Amy & Murphy, Kevin & Ollander-Krane, Rob & Pulakos, Elaine D., 2016. "Getting Rid of Performance Ratings: Genius or Folly? A Debate," Industrial and Organizational Psychology, Cambridge University Press, vol. 9(2), pages 219-252, June.
    5. Bayo-Moriones, Alberto & Merino-Díaz-de-Cerio, Javier & Antonio Escamilla-de-León, Sergio & Mary Selvam, Rejina, 2011. "The impact of ISO 9000 and EFQM on the use of flexible work practices," International Journal of Production Economics, Elsevier, vol. 130(1), pages 33-42, March.
    6. Jonathan H. Westover & Andrew R. Westover & L. Alan Westover, 2010. "Enhancing long‐term worker productivity and performance," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 59(4), pages 372-387, April.
    7. Pankaj C. Patel & Betty Conklin, 2012. "Perceived Labor Productivity in Small Firms—The Effects of High–Performance Work Systems and Group Culture through Employee Retention," Entrepreneurship Theory and Practice, , vol. 36(2), pages 205-235, March.
    8. Milena Filipova, 2010. "Decision Making System," Economics and Management, Faculty of Economics, SOUTH-WEST UNIVERSITY "NEOFIT RILSKI", BLAGOEVGRAD, vol. 6(4), pages 25-32.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2018. "Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory," Post-Print hal-03080217, HAL.
    2. Natalia Semenova, 2021. "Management control systems in response to social and environmental risk in large Nordic companies," International Journal of Corporate Social Responsibility, Springer, vol. 6(1), pages 1-11, December.
    3. David Carassus & Damien Gardey & Christophe Maurel, 2011. "Les démarches locales de performance publique face à la LOLF : mimétisme ou innovation ?," Post-Print hal-02431106, HAL.
    4. Juhani Ukko & Minna Saunila & Mina Nasiri & Tero Rantala, 2022. "The importance of sustainability engagement in small businesses supplier collaboration," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(1), pages 1-9, February.
    5. Miroslav Nedelchev, 2020. "Origin And Definition Of Regtech," Economics and Management, Faculty of Economics, SOUTH-WEST UNIVERSITY "NEOFIT RILSKI", BLAGOEVGRAD, vol. 17(1), pages 1-9.
    6. Wasatorn Shutibhinyo, 2014. "Determinants Of Balanced Scorecard Usage: Indirect Correlation Through Attitudinal Factors," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 8(4), pages 17-23.
    7. Patricia Janosova, 2021. "Sustainable activities in manufacturing enterprises: Consumers’ expectations," Upravlenets, Ural State University of Economics, vol. 12(1), pages 91-101, March.
    8. Trifković, Neda, 2017. "Spillover Effects of International Standards: Working Conditions in the Vietnamese SMEs," World Development, Elsevier, vol. 97(C), pages 79-101.
    9. Camelia Oprean-Stan & Sebastian Stan & Vasile Brătian, 2020. "Corporate Sustainability and Intangible Resources Binomial: New Proposal on Intangible Resources Recognition and Evaluation," Sustainability, MDPI, vol. 12(10), pages 1-23, May.
    10. Abdul-Halim Abdul-Majid & Houcine Meddour & Izwan-Nizal M & Suraidi S & Mohd Shahril A & Nur Khairunniza S. P., 2024. "Digital Transformation of Performance Evaluation System at Lembaga Zakat Negeri Kedah," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(12), pages 3619-3630, December.
    11. Maria Kukurba & Aneta Ewa Waszkiewicz & Mariusz Salwin & Andrzej Kraslawski, 2021. "Co-Created Values in Crowdfunding for Sustainable Development of Enterprises," Sustainability, MDPI, vol. 13(16), pages 1-21, August.
    12. Brice Corgnet & Brian Gunia & Roberto Hernán González, 2021. "Harnessing the power of social incentives to curb shirking in teams," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 30(1), pages 139-167, February.
    13. Katkova Natalia & Murashko Irina, 2019. "The forming of scenarios of enterprise development on the basis of four-level indicator of sustainable development," Technology audit and production reserves, 2(46) 2019, Socionet;Technology audit and production reserves, vol. 2(4(46)), pages 4-10.
    14. Isabela Blasi Valduga & Mauricio Andrade De Lima & Brenda Caroline Geraldo Castro & Paulo Guilherme Fuchs & Wellyngton Silva de Amorim & José Baltazar Salgueirinho Osório de Andrade Guerra, 2023. "A Balanced Scorecard Proposal for Gender Equality and Sustainable Development," Sustainability, MDPI, vol. 15(19), pages 1-26, September.
    15. Robert Fabac, 2022. "Digital Balanced Scorecard System as a Supporting Strategy for Digital Transformation," Sustainability, MDPI, vol. 14(15), pages 1-26, August.
    16. Lawrence Arokiasamy & Takemi Fujikawa & Shishi Kumar Piaralal & Thilageswary Arumugam, 2023. "A systematic review of literature on Human capital investment and its significance for human resource development," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 14(5), pages 1810-1826, October.
    17. S. Erofeeva E. & I. Yurasova O. & С. Ерофеева Е. & И. Юрасова О., 2017. "Выявление недостатков современной международной финансовой и учетной практики посредством проведения анализа явления «шорт-термизм» // Limitations of Modern International Finance and Accounting Practi," Review of Business and Economics Studies // Review of Business and Economics Studies, Финансовый Университет // Financial University, vol. 5(4), pages 54-61.
    18. Riccardo Santoni, 2023. "Integrated Reporting come sistema manageriale per raggiungere obiettivi di sviluppo sostenibile: una verifica empirica," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2023(1), pages 43-68.
    19. Manders, Basak & de Vries, Henk J. & Blind, Knut, 2016. "ISO 9001 and product innovation: A literature review and research framework," Technovation, Elsevier, vol. 48, pages 41-55.
    20. Siwi Dyah RATNASARI, 2021. "The Importance Of Organizational Commitment And Job Satisfaction On Work Productivity And Intention To Quit In The Covid 19 Pandemic Era," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 11(5), pages 237-247, October.

    More about this item

    Keywords

    performance management systems; 360 degree feedback; EFQM; balanced scorecard; organizational performance;
    All these keywords.

    JEL classification:

    • O15 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Economic Development: Human Resources; Human Development; Income Distribution; Migration
    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:neo:journl:v:17:y:2020:i:1:p:127-139. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Vladislav Krastev (email available below). General contact details of provider: https://edirc.repec.org/data/feswubg.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.