IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v8y2024i12p3619-3630.html
   My bibliography  Save this article

Digital Transformation of Performance Evaluation System at Lembaga Zakat Negeri Kedah

Author

Listed:
  • Abdul-Halim Abdul-Majid

    (School of Business Management, COB, Universiti Utara Malaysia (UUM), Malaysia)

  • Houcine Meddour

    (School of Business Management, COB, Universiti Utara Malaysia (UUM), Malaysia)

  • Izwan-Nizal M

    (Schoof of Quantitative Sciences, CAS, Universiti Utara Malaysia (UUM), Malaysia)

  • Suraidi S

    (Lembaga Zakat Negeri Kedah (LZNK) Alor Setar Kedah Darul Aman, Malaysia)

  • Mohd Shahril A

    (Seri Begawan Religious Teacher University College, Brunei Darussalam)

  • Nur Khairunniza S. P.

    (Post Graduate Student, School of Government, Universiti Utara Malaysia, Malaysia)

Abstract

Performance evaluation systems play a crucial role in human resource management, affecting work satisfaction, productivity, and organizational effectiveness. In the realm of zakat institutions like Lembaga Zakat Negeri Kedah (LZNK), a robust performance evaluation system is essential for fostering employee engagement and ensuring alignment with organizational objectives. This study utilizes a mixed methods approach to assess LZNK’s existing performance evaluation procedures, identify opportunities for enhancement, and investigate the prospective advantages of using digital technology to improve the review process. 237 respondents were involved, supplemented with semi-structured interviews and focus group discussions with a select sample of staff and managers. The findings indicate that although the current system offers a fundamental framework for performance assessment, it encounters considerable obstacles, such as perceived subjectivity, insufficient feedback systems, and restricted connection to career advancement. The research emphasizes that the incorporation of digital technologies, including real-time feedback platforms and data analytics tools, may improve the system’s transparency, efficiency, and effectiveness. Nonetheless, possible obstacles include opposition to technological adoption, organizational culture, and financial limitations must be mitigated for effective implementation. This initial research establishes a foundation for subsequent studies to explore the connections among digital transformation, job satisfaction, and performance evaluation results. Furthermore, it offers pragmatic solutions for LZNK, encompassing the incremental introduction of digital technologies, extensive training initiatives, and stringent data governance protocols. These tactics seek to enhance performance assessments, promote employee satisfaction, and augment organizational efficiency in mission-oriented entities such as LZNK. This study enhances the conversation on performance management within non-profit organizations, highlighting the significance of digital transformation in the modernization of HR practices. This study provides insights for practitioners and scholars aiming to enhance performance evaluation methods in non-profit and socially orientated organizations.

Suggested Citation

  • Abdul-Halim Abdul-Majid & Houcine Meddour & Izwan-Nizal M & Suraidi S & Mohd Shahril A & Nur Khairunniza S. P., 2024. "Digital Transformation of Performance Evaluation System at Lembaga Zakat Negeri Kedah," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(12), pages 3619-3630, December.
    • Handle: RePEc:bcp:journl:v:8:y:2024:i:12:p:3619-3630
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-8-issue-12/3619-3630.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/digital-transformation-of-performance-evaluation-system-at-lembaga-zakat-negeri-kedah/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Tangi, Luca & Janssen, Marijn & Benedetti, Michele & Noci, Giuliano, 2021. "Digital government transformation: A structural equation modelling analysis of driving and impeding factors," International Journal of Information Management, Elsevier, vol. 60(C).
    2. Tanya Bondarouk & Chris Brewster, 2016. "Conceptualising the Future of HRM and Technology Research," John H Dunning Centre for International Business Discussion Papers jhd-dp2016-06, Henley Business School, University of Reading.
    3. Saks, Alan M. & Gruman, Jamie A., 2011. "Manage Employee Engagement to Manage Performance," Industrial and Organizational Psychology, Cambridge University Press, vol. 4(2), pages 204-207, June.
    4. Noore Alam Siddiquee, 2019. "Driving performance in the public sector: what can we learn from Malaysia’s service delivery reform?," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 69(9), pages 2069-2087, July.
    5. Adler, Seymour & Campion, Michael & Colquitt, Alan & Grubb, Amy & Murphy, Kevin & Ollander-Krane, Rob & Pulakos, Elaine D., 2016. "Getting Rid of Performance Ratings: Genius or Folly? A Debate," Industrial and Organizational Psychology, Cambridge University Press, vol. 9(2), pages 219-252, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Kyriaki Papadopoulou, 2020. "Comparative Review Of Performance Measurement Methods Effectiveness," Economics and Management, Faculty of Economics, SOUTH-WEST UNIVERSITY "NEOFIT RILSKI", BLAGOEVGRAD, vol. 17(1), pages 127-139.
    2. Tilahun Kidane Diko & Shabnam Saxena, 2023. "Antecedents and outcome of employee engagement: Empirical study of Ethiopian public higher education institutions," SN Business & Economics, Springer, vol. 3(8), pages 1-30, August.
    3. Jussi Tanskanen & Liisa Mäkelä & Riitta Viitala, 2019. "Linking Managerial Coaching and Leader–Member Exchange on Work Engagement and Performance," Journal of Happiness Studies, Springer, vol. 20(4), pages 1217-1240, April.
    4. Nasser Saad Al Kahtani & Sulphey M. M., 2022. "A Study on How Psychological Capital, Social Capital, Workplace Wellbeing, and Employee Engagement Relate to Task Performance," SAGE Open, , vol. 12(2), pages 21582440221, May.
    5. Michael Yao-Ping Peng & Li Zhang & Meng-Hsiu Lee & Fang-Yih Hsu & Yan Xu & Yuan He, 2024. "The relationship between strategic human resource management, green innovation and environmental performance: a moderated-mediation model," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
    6. Mohammed Kamruzzaman & Sunan Islam, 2021. "Correlating the diversity awareness within the organizations of Bangladesh in the era of industry 4.0-Human resource perspective," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(09), pages 83-97, September.
    7. Sajid Hussain Awan & Nazia Habib & Chaudhry Shoaib Akhtar & Shaheryar Naveed, 2020. "Effectiveness of Performance Management System for Employee Performance Through Engagement," SAGE Open, , vol. 10(4), pages 21582440209, October.
    8. Isidro Peña & Silvia María Andrade & Rosa María Muñoz & Virginia Barba-Sánchez, 2024. "Wellness Programs, Perceived Organizational Support, and Their Influence on Organizational Performance: An Analysis Within the Framework of Sustainable Human Resource Management," SAGE Open, , vol. 14(1), pages 21582440241, February.
    9. Mohammed Arshad Khan & Md Rashid Farooqi & Md Faiz Ahmad & Serajul Haque & Abdulaziz Alkhuraydili, 2024. "Influence of Compensation, Performance Feedback on Employee Retention in Indian Retail Sector," SAGE Open, , vol. 14(2), pages 21582440241, April.
    10. Tsang-Kai Hung & Chih-Hung Wang & Mu Tian & Ming Lin & Wen-Hsiu Liu, 2022. "How to Prevent Stress in the Workplace by Emotional Regulation? The Relationship Between Compulsory Citizen Behavior, Job Engagement, and Job Performance," SAGE Open, , vol. 12(2), pages 21582440221, June.
    11. Irena Mladenova, 2024. "SMEs in a Digital Era: The Role of Management," Administrative Sciences, MDPI, vol. 14(11), pages 1-17, November.
    12. Di Wang & Xuefeng Shao & Yang Song & Hualu Shao & Longqi Wang, 2023. "The Effect of Digital Transformation on Manufacturing Enterprise Performance," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 25(63), pages 593-593, April.
    13. Rafikul Islam & Nagendran Periaiah, 2023. "Overcoming the pitfalls in employee performance evaluation: An application of ratings mode of the Analytic Hierarchy Process," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 19(2), pages 127-157.
    14. Jie Zhang & Zhisheng Chen, 2024. "Exploring Human Resource Management Digital Transformation in the Digital Age," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(1), pages 1482-1498, March.
    15. George B. Amegavi & James K. Mensah, 2020. "Commitment To Public Interest And Public Service Motivation Development Challenges: A Qualitative Inquiry," Public administration issues, Higher School of Economics, issue 6, pages 67-83.
    16. Neelam Kaushal & Rahul Pratap Singh Kaurav & Brijesh Sivathanu & Neeraj Kaushik, 2023. "Artificial intelligence and HRM: identifying future research Agenda using systematic literature review and bibliometric analysis," Management Review Quarterly, Springer, vol. 73(2), pages 455-493, June.
    17. Utpal Baruah & T. Bangar Raju & Leena Sachdeva, 2023. "Mapping the Landscape of Employee Engagement Research: A Bibliometric Review and Future Research Directions," South Asian Journal of Business and Management Cases, , vol. 12(3), pages 253-274, December.
    18. Rožman, Maja & Treven, Sonja & Čančer, Vesna, 2020. "The impact of promoting intergenerational synergy on the work engagement of older employees in Slovenia," Journal of East European Management Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 25(1), pages 9-34.
    19. Wei Hsu & Yen-Chi Chao & Chih-Hao Yang, 2023. "Factors influencing home care workers’ loyalty in long-term nursing services," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-13, December.
    20. Georgios Theriou & Dimitrios Chatzoudes & Cesar Augusto Diaz Moya, 2020. "The Effect of Ethical Leadership and Leadership Effectiveness on Employee’s Turnover Intention in SMEs: The Mediating Role of Work Engagement," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 947-963.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:8:y:2024:i:12:p:3619-3630. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.