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Employee Retention in Selected Spanish Hotels: Motivation and Satisfaction

Author

Listed:
  • Silvie Zámečník

    (Department of Management, Faculty of Business and Economics, Mendel University in Brno, Zemědělská 1, 613 00 Brno, Czech Republic)

  • Radovan Kožíšek

    (Department of Management, Faculty of Business and Economics, Mendel University in Brno, Zemědělská 1, 613 00 Brno, Czech Republic)

Abstract

The purpose of this study is to understand internal main activities in Spanish hotels that managers use to maintain a good working climate and to compare them with the Herzberg's Two Factor Theory of satisfaction in hospitality business environment. This analysis shows the fact of motivation factor which can influence an individual employee commitment in order to increase internal satisfaction, improve the performance and avoid the staff fluctuation in hospitality environment. For qualitative interviews there were selected full-time employed managers working in five- and four-stars hotels in Barcelona. The obtained results and comparison demonstrated that the analyzed perspectives lead to a higher efficacy, loyalty, and individual performance in the area of chosen three dimensions: strategy, communication, and common feedback, only to motivated employees. The results would support the importance of effective implementation of these three dimensions and implications for Czech hospitality organizations.

Suggested Citation

  • Silvie Zámečník & Radovan Kožíšek, 2021. "Employee Retention in Selected Spanish Hotels: Motivation and Satisfaction," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 69(2), pages 251-257.
    • Handle: RePEc:mup:actaun:2021.022
    DOI: 10.11118/actaun.2021.022
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    References listed on IDEAS

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    1. Ching-Chow Yang & Yung-Tsan Jou & Lai-Yu Cheng, 2011. "Using integrated quality assessment for hotel service quality," Quality & Quantity: International Journal of Methodology, Springer, vol. 45(2), pages 349-364, February.
    2. Colin Shaw & John Ivens, 2002. "Building Great Customer Experiences," Palgrave Macmillan Books, Palgrave Macmillan, number 978-0-230-55471-9, December.
    3. Allan P. O. Williams, 2006. "Leadership in Change," Palgrave Macmillan Books, in: The Rise of Cass Business School, chapter 15, pages 200-220, Palgrave Macmillan.
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