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Tourists' perception of time: Directions for design

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  • Pearce, Philip L.

Abstract

How tourists perceive, use and respond to time in their holiday experiences provide opportunities for recasting the design of many situations. Drawing on work in cognitive psychology and neuroscience, this review paper considers ideas about the perception of time and temporal features of tourists' social episodes. Specific studies are outlined that document tourists' use of time and the management of time. Key links between time, emotion and other triggers to recall are considered. Six principles for furthering the consideration of time in the better design of contemporary tourism experiences are then articulated. The defining principles are Specifying duration, Managing and filling downtime, Preparing for emergencies, Tailoring tourist sequences, Encouraging engagement, and Implicating time in memorability.

Suggested Citation

  • Pearce, Philip L., 2020. "Tourists' perception of time: Directions for design," Annals of Tourism Research, Elsevier, vol. 83(C).
    • Handle: RePEc:eee:anture:v:83:y:2020:i:c:s0160738320300761
    DOI: 10.1016/j.annals.2020.102932
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    References listed on IDEAS

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    1. Colin Shaw & John Ivens, 2002. "Building Great Customer Experiences," Palgrave Macmillan Books, Palgrave Macmillan, number 978-0-230-55471-9.
    2. Herhausen, Dennis & Kleinlercher, Kristina & Verhoef, Peter C. & Emrich, Oliver & Rudolph, Thomas, 2019. "Loyalty Formation for Different Customer Journey Segments," Journal of Retailing, Elsevier, vol. 95(3), pages 9-29.
    3. Ryan, Gerard & Hernández-Maskivker, Gilda-María & Valverde, Mireia & Pàmies-Pallisé, Maria-del-Mar, 2018. "Challenging conventional wisdom: Positive waiting," Tourism Management, Elsevier, vol. 64(C), pages 64-72.
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    Cited by:

    1. Chan, Elisa K. & Wan, Lisa C. & Yi, Xiao (Shannon), 2022. "Smart technology vs. embarrassed human: The inhibiting effect of anticipated technology embarrassment," Annals of Tourism Research, Elsevier, vol. 97(C).
    2. Chung-Ming Chuang, 2023. "The conceptualization of smart tourism service platforms on tourist value co-creation behaviours: an integrative perspective of smart tourism services," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-16, December.
    3. Tomej, Kristof & Duedahl, Eva, 2023. "Engendering collaborative accessibility through tourism: From barriers to bridges," Annals of Tourism Research, Elsevier, vol. 99(C).

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