Improving the Service Quality of Islamic Boarding School based on Importance Performance Analysis Results
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- Abalo, Javier & Varela, Jesus & Manzano, Vicente, 2007. "Importance values for Importance-Performance Analysis: A formula for spreading out values derived from preference rankings," Journal of Business Research, Elsevier, vol. 60(2), pages 115-121, February.
- Kurt Matzler & Elmar Sauerwein & Kenneth Heischmidt, 2003. "Importance-performance analysis revisited: the role of the factor structure of customer satisfaction," The Service Industries Journal, Taylor & Francis Journals, vol. 23(2), pages 112-129, March.
- Hsin-Hung Wu & Jiunn-I Shieh, 2010. "Quantifying uncertainty in applying importance-performance analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(5), pages 997-1003, August.
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More about this item
Keywords
Boarding school; importance-performance analysis; Islamic education.;All these keywords.
JEL classification:
- A21 - General Economics and Teaching - - Economic Education and Teaching of Economics - - - Pre-college
- C38 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Classification Methdos; Cluster Analysis; Principal Components; Factor Analysis
- I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions
- M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
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