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Quantifying uncertainty in applying importance-performance analysis

Author

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  • Hsin-Hung Wu
  • Jiunn-I Shieh

Abstract

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Suggested Citation

  • Hsin-Hung Wu & Jiunn-I Shieh, 2010. "Quantifying uncertainty in applying importance-performance analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(5), pages 997-1003, August.
    • Handle: RePEc:spr:qualqt:v:44:y:2010:i:5:p:997-1003
    DOI: 10.1007/s11135-009-9245-8
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    Citations

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    Cited by:

    1. Stefania Capecchi & Domenico Piccolo, 2017. "Dealing with heterogeneity in ordinal responses," Quality & Quantity: International Journal of Methodology, Springer, vol. 51(5), pages 2375-2393, September.
    2. Dwyer, Larry & Cvelbar, Ljubica Knežević & Edwards, Deborah & Mihalic, Tanja, 2012. "Fashioning a destination tourism future: The case of Slovenia," Tourism Management, Elsevier, vol. 33(2), pages 305-316.
    3. Asep Saifuddin Chalim & Mauhibur Rakhman & Fadly Usman, 2016. "Improving the Service Quality of Islamic Boarding School based on Importance Performance Analysis Results," Review of Social Sciences, LAR Center Press, vol. 1(2), pages 1-6, February.
    4. Asep Chalim, 2016. "3D IPEA Model to Improving the Service Quality of Boarding School," Asian Social Science, Canadian Center of Science and Education, vol. 12(7), pages 119-119, July.
    5. Shu-Yun Yin & Kuan-Kai Huang & Jiunn-I Shieh & Yu-Huei Liu & Hsin-Hung Wu, 2016. "Telehealth services evaluation: a combination of SERVQUAL model and importance-performance analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 50(2), pages 751-766, March.
    6. Yu-Chuan Chen, 2015. "An Empirical Study on the Student Experience of Higher Education Service Quality in Taiwan," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 6(12), pages 582-594.

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