IDEAS home Printed from https://ideas.repec.org/a/kap/transp/v51y2024i6d10.1007_s11116-023-10399-9.html
   My bibliography  Save this article

Factors influencing intention to use ridesharing or intercity bus services: a nonlinear point of View

Author

Listed:
  • Gerson Tontini

    (FURB – Regional University of Blumenau)

  • Érica Souza Mazato

    (FURB – Regional University of Blumenau)

  • Paula Carolina Ferretti

    (FURB – Regional University of Blumenau)

  • Soraya Bachmann Sousa

    (FURB – Regional University of Blumenau)

Abstract

The present study aims to explore the factors that influence the utilization of intercity transportation services, with a specific focus on ridesharing and bus services, assessing the dimensions of reliability, comfort, responsiveness, safety, social interaction, driver empathy, and value. To this end, it uses responses from 110 users of ridesharing, and 200 users of conventional intercity bus services. Using a non-linear method, Penalty-reward Contrast Analysis, the results show that the investigated dimensions have a distinct influence on the propensity to continue using each of these services, explaining 32% of using conventional road transport, and 65% of ridesharing. We confirmed the non-linearity between customer perception of the surveyed dimensions' performance and their propensity to use the service, with differences and similarities between bus and ridesharing services. A low performance of the dimensions of safety and comfort, and a high performance of reliability, impact both services. But there are significant differences in the impact of perceived value, responsiveness, driver empathy, and social interaction. These findings allow service providers to better understand customers' needs and provide better service.

Suggested Citation

  • Gerson Tontini & Érica Souza Mazato & Paula Carolina Ferretti & Soraya Bachmann Sousa, 2024. "Factors influencing intention to use ridesharing or intercity bus services: a nonlinear point of View," Transportation, Springer, vol. 51(6), pages 2103-2138, December.
  • Handle: RePEc:kap:transp:v:51:y:2024:i:6:d:10.1007_s11116-023-10399-9
    DOI: 10.1007/s11116-023-10399-9
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11116-023-10399-9
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.

    File URL: https://libkey.io/10.1007/s11116-023-10399-9?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Wu, Xinyi & Cao, Jason & Huting, Joel, 2018. "Using three-factor theory to identify improvement priorities for express and local bus services: An application of regression with dummy variables in the Twin Cities," Transportation Research Part A: Policy and Practice, Elsevier, vol. 113(C), pages 184-196.
    2. Isaac Kofi Mensah & Zhao Tianyu & Guohua Zeng & Luo Chuanyong, 2019. "Determinants of the Continued Intention of College Students in China to Use DiDi Mobile Car-Sharing Services," SAGE Open, , vol. 9(4), pages 21582440198, December.
    3. Boris Bartikowski & Sylvie Llosa, 2004. "Customer satisfaction measurement: comparing four methods of attribute categorisations," Post-Print hal-01822828, HAL.
    4. Kumar, Akshay & Gupta, Akshay & Parida, Manoranjan & Chauhan, Vivek, 2022. "Service quality assessment of ride-sourcing services: A distinction between ride-hailing and ride-sharing services," Transport Policy, Elsevier, vol. 127(C), pages 61-79.
    5. Soza-Parra, Jaime & Raveau, Sebastián & Muñoz, Juan Carlos & Cats, Oded, 2019. "The underlying effect of public transport reliability on users’ satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 83-93.
    6. Paul Minett & John Pearce, 2011. "Estimating the Energy Consumption Impact of Casual Carpooling," Energies, MDPI, vol. 4(1), pages 1-14, January.
    7. Chang, Yu-Hern & Yeh, Chung-Hsing, 2017. "Corporate social responsibility and customer loyalty in intercity bus services," Transport Policy, Elsevier, vol. 59(C), pages 38-45.
    8. Bonsón Ponte, Enrique & Carvajal-Trujillo, Elena & Escobar-Rodríguez, Tomás, 2015. "Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents," Tourism Management, Elsevier, vol. 47(C), pages 286-302.
    9. Fellesson, Markus & Friman, Margareta, 2008. "Perceived Satisfaction with Public Transport Service in Nine European Cities," Journal of the Transportation Research Forum, Transportation Research Forum, vol. 47(3).
    10. Ko, Guihan & Amankwah-Amoah, Joseph & Appiah, Gloria & Larimo, Jorma, 2022. "Non-market strategies and building digital trust in sharing economy platforms," Journal of International Management, Elsevier, vol. 28(1).
    11. Fleura Bardhi & Giana M. Eckhardt, 2012. "Access-Based Consumption: The Case of Car Sharing," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 39(4), pages 881-898.
    12. Boris Bartikowski & Sylvie Llosa, 2004. "Customer satisfaction measurement: comparing four methods of attribute categorisations," The Service Industries Journal, Taylor & Francis Journals, vol. 24(4), pages 67-82, July.
    13. Yu Wang & Shanyong Wang & Jing Wang & Jiuchang Wei & Chenglin Wang, 2020. "An empirical study of consumers’ intention to use ride-sharing services: using an extended technology acceptance model," Transportation, Springer, vol. 47(1), pages 397-415, February.
    14. Kim, Jinhee & Rasouli, Soora & Timmermans, Harry, 2017. "Satisfaction and uncertainty in car-sharing decisions: An integration of hybrid choice and random regret-based models," Transportation Research Part A: Policy and Practice, Elsevier, vol. 95(C), pages 13-33.
    15. Huwer, Ulrike, 2004. "Public transport and csar-sharing--benefits and effects of combined services," Transport Policy, Elsevier, vol. 11(1), pages 77-87, January.
    16. Sánchez-Silva, M. & Daniels, M. & Lleras, G. & Patiño, D., 2005. "A transport network reliability model for the efficient assignment of resources," Transportation Research Part B: Methodological, Elsevier, vol. 39(1), pages 47-63, January.
    17. Li, Xiaowei & Tang, Junqing & Hu, Xiaojiao & Wang, Wei, 2020. "Assessing intercity multimodal choice behavior in a Touristy City: A factor analysis," Journal of Transport Geography, Elsevier, vol. 86(C).
    18. Belk, Russell, 2014. "You are what you can access: Sharing and collaborative consumption online," Journal of Business Research, Elsevier, vol. 67(8), pages 1595-1600.
    19. Ransford A. Acheampong & Alhassan Siiba, 2020. "Modelling the determinants of car-sharing adoption intentions among young adults: the role of attitude, perceived benefits, travel expectations and socio-demographic factors," Transportation, Springer, vol. 47(5), pages 2557-2580, October.
    20. Jiun-Hung Lin & Tzong-Ru Lee & William Jen, 2008. "Assessing asymmetric response effect of behavioral intention to service quality in an integrated psychological decision-making process model of intercity bus passengers: a case of Taiwan," Transportation, Springer, vol. 35(1), pages 129-144, January.
    21. Dowling, Robyn & Kent, Jennifer, 2015. "Practice and public–private partnerships in sustainable transport governance: The case of car sharing in Sydney, Australia," Transport Policy, Elsevier, vol. 40(C), pages 58-64.
    22. van Lierop, Dea & El-Geneidy, Ahmed, 2016. "Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit," Research in Transportation Economics, Elsevier, vol. 59(C), pages 50-59.
    23. Benedetto Barabino & Nicola Aldo Cabras & Claudio Conversano & Alessandro Olivo, 2020. "An Integrated Approach to Select Key Quality Indicators in Transit Services," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 149(3), pages 1045-1080, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Huimin Gu & Tingting (Christina) Zhang & Can Lu & Xiaoxiao Song, 2021. "Assessing Trust and Risk Perceptions in the Sharing Economy: An Empirical Study," Journal of Management Studies, Wiley Blackwell, vol. 58(4), pages 1002-1032, June.
    2. Shichao Sun & Yuanqian Liu & Yukun Yao & Zhengyu Duan & Xiaokun Wang, 2021. "The Determinants to Promote College Students’ Use of Car-Sharing: An Empirical Study at Dalian Maritime University, China," Sustainability, MDPI, vol. 13(12), pages 1-12, June.
    3. Khalek, Sk Abu & Chakraborty, Anirban, 2022. "“I like to use but do not wish to own†: Exploring the role of de-ownership orientation in the adoption of access-based services," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
    4. Marie Briguglio & Glenn Formosa, 2023. "Sharing Is Caring: An Economic Analysis of Consumer Engagement in an Electric Vehicle Sharing Service," Sustainability, MDPI, vol. 15(6), pages 1-15, March.
    5. Mehmet S. Güçlü & Oya Erdil & Hakan Kitapçı & Erkut Altındağ, 2023. "How Consumer Motivations to Participate in Sharing Economy Differ Across Developed and Developing Countries: A Comparative Study of Türkiye and Canada," SAGE Open, , vol. 13(2), pages 21582440231, May.
    6. Sk Abu Khalek & Anirban Chakraborty, 2023. "‘Do I share because I care?’: Investigating the factors influencing consumer's adoption of shared consumption," Business Strategy and the Environment, Wiley Blackwell, vol. 32(8), pages 5669-5685, December.
    7. Küper, Inken & Edinger-Schons, Laura Marie, 2020. "Is sharing up for sale? Monetary exchanges in the sharing economy," Journal of Business Research, Elsevier, vol. 121(C), pages 223-234.
    8. Emmanuelle Reuter, 2022. "Hybrid business models in the sharing economy: The role of business model design for managing the environmental paradox," Business Strategy and the Environment, Wiley Blackwell, vol. 31(2), pages 603-618, February.
    9. Lutz, Christoph & Newlands, Gemma, 2018. "Consumer segmentation within the sharing economy: The case of Airbnb," Journal of Business Research, Elsevier, vol. 88(C), pages 187-196.
    10. Valeria Andreoni, 2020. "The Trap of Success: A Paradox of Scale for Sharing Economy and Degrowth," Sustainability, MDPI, vol. 12(8), pages 1-17, April.
    11. Daisy Bertrand & Pierre-Yves Léo & Jean Philippe, 2019. "The New Go-Between Services: Peer-To-Peer Sharing Platforms In Hospitality Services," Post-Print hal-02299130, HAL.
    12. Hartl, Barbara & Hofmann, Eva & Kirchler, Erich, 2016. "Do we need rules for “what's mine is yours”? Governance in collaborative consumption communities," Journal of Business Research, Elsevier, vol. 69(8), pages 2756-2763.
    13. Manuel Sánchez-Pérez & Nuria Rueda-López & María Belén Marín-Carrillo & Eduardo Terán-Yépez, 2021. "Theoretical dilemmas, conceptual review and perspectives disclosure of the sharing economy: a qualitative analysis," Review of Managerial Science, Springer, vol. 15(7), pages 1849-1883, October.
    14. Park, Hyejune & Joyner Armstrong, Cosette M., 2019. "Is money the biggest driver? Uncovering motives for engaging in online collaborative consumption retail models for apparel," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 42-50.
    15. Möhlmann, Mareike, 2021. "Unjustified trust beliefs: Trust conflation on sharing economy platforms," Research Policy, Elsevier, vol. 50(3).
    16. Francisco Javier Blanco-Encomienda & Elena Rosillo-Díaz & Juan Francisco Muñoz-Rosas, 2018. "Importance of Quality Control Implementation in the Production Process of a Company," European Journal of Economics and Business Studies Articles, Revistia Research and Publishing, vol. 4, ejes_v4_i.
    17. Lindblom, Arto & Lindblom, Taru & Wechtler, Heidi, 2018. "Collaborative consumption as C2C trading: Analyzing the effects of materialism and price consciousness," Journal of Retailing and Consumer Services, Elsevier, vol. 44(C), pages 244-252.
    18. Panniello, Umberto & Natalicchio, Angelo & Ardito, Lorenzo & Messeni Petruzzelli, Antonio, 2024. "A cross-sector exploration of the barriers to customer satisfaction in the sharing economy," Journal of Business Research, Elsevier, vol. 183(C).
    19. Francesca De Canio & Davide Pellegrini & Elisa Martinelli, 2018. "Is the collaborative consumption the new buying? Social and economic aspects influencing collaborative consumption," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2018(1), pages 19-38.
    20. Klein, Jan F. & Merfeld, Katrin & Wilhelms, Mark-Philipp & Falk, Tomas & Henkel, Sven, 2022. "Buying to share: How prosumption promotes purchases in peer-to-peer asset sharing," Journal of Business Research, Elsevier, vol. 143(C), pages 171-183.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:transp:v:51:y:2024:i:6:d:10.1007_s11116-023-10399-9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.